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Grabull Reviews Summary
The company generally enjoys a positive reputation for the quality of food and the efficiency of its delivery service, with many customers noting prompt order readiness and satisfaction with the meals received. However, significant concerns have been raised regarding the user experience on the website and app, including technical glitches, difficulty with payment processes, and lack of customization options. Customers express frustration over mandatory feedback requirements and the navigation challenges within the platform. Overall, while the food and delivery aspects are well-received, enhancing the digital experience and addressing customer concerns could greatly improve satisfaction.
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Needs to have an email sign in for quicker sign out without signing up
Surprisingly easy. Glad my info was remembered since I had forgotten signing up. Able to order without doing a new password. Thx!
Website is tricky, don't know if this is the complete menu?
Couldn't order one item as it would not allow me to put it in the cart, like I hadn't made the meat selection when I did.
Doesn't display price in payment menu, so there's no explanation why there's a $12 difference between item total and order total. And then this survey thats not formatted for mobile just popped up.
Price was changed after ordering, they took $15 off, which was nice. Tipping % is off, says the 20% tip was $10 on a $70-something bill (before fees and delivery charge) when it should have been over $15.
Delivery was really fast and food was so hot it hurt to hold (and delicious).
I placed the order, got a confirmation, waited 20 min then drove 5 min to go pick up. The restaurant did not have the order in their system, I told them what i wanted and they sent it to the kitchen. I waited 15 min for the order to be ready, just before they brought it out my order showed up on their system.
The only reason i tried the online order was to not have to waste time waiting, it was a busy day at work.
You don't have Apple Pay. I'm only here because I couldn't order it anywhere else. I rather go in person
Did not enjoy placing my recent order using Grabull. One of the main reasons we like to order from AKs is the ability to customize sandwiches and subs. The Grabull platform was cumbersome and did not easily allow for customization.
So far so good. Hopefully the food and the delivery will work just as smoothly.
Ordering was easy. Just hope receiving the food is just as easy!
Coupons didn't work. Items were left out of the order. Sent the wrong beverage. Food was mediocre
Have to keep going back and forth to check what I ordered and what I'm paying
Delivery was super quick and the driver was great. Everything we ordered was delicious and just as requested.
Month and year for card on app doesn't show up on keyboard hard to use
Our order was not complete upon pick up. Then food was given and an employee ran out with another portion as leaving. Get back to the office items missing. Additional trip back to the vendor to get remaining item. Food was poor quality and organizationally a big mess. Will not use again.
Arrived very late which I did not like because getting food on time is important
We waited 45 minutes, then the company called me to say the restaurant had only just received our order and did we still want the food? Then we waited another 45 minutes
Easy to use app made process of ordering a breeze.
Nice, simple interface but misses out on some UI/UX features i find on other websites these days that provide more user convenience.
We love this place and use to come here often when we lived closer. We were missing 2 dishes so we didn't have enough to feed everyone.
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members