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Grabull Reviews Summary
The company generally enjoys a positive reputation for the quality of food and the efficiency of its delivery service, with many customers noting prompt order readiness and satisfaction with the meals received. However, significant concerns have been raised regarding the user experience on the website and app, including technical glitches, difficulty with payment processes, and lack of customization options. Customers express frustration over mandatory feedback requirements and the navigation challenges within the platform. Overall, while the food and delivery aspects are well-received, enhancing the digital experience and addressing customer concerns could greatly improve satisfaction.
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Despite giving my name THREE times to the counter service, we received the wrong order which was done way later then the app suggested and later then the time the service counter provided. They offered to throw in something free for the problems- as we had to go back to give back the wrong order they have us- and they have me one soda. Which was so insufficient. The counter service person clearly didn't have language and organizational skills needed for the job.
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Thank you so much for your kind words! We truly appreciate your support and are delighted to hear you enjoyed your experience. Looking forward to the opportunity to serve you again soon!
I was very pleased with the constant communication during shipping and delivery. This was my first purchase from Woof and I was worried it might be a scam sight. So happy everything was so positive!
Thank you so much for your enthusiastic feedback! We're thrilled to hear you enjoyed your experience and always strive to celebrate what brings you joy while continuously looking for ways to exceed your expectations even more efficiently. Please don’t hesitate to share any ideas—we’re here, listening, and ready to make every moment better.
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Thank you so much for your great feedback! We're thrilled you're happy with the experience and are always here to ensure each delivery continues to exceed your expectations. If there's anything we can do to make your next order even better, please don't hesitate to reach out.
It was fine. The delivery itself took a couple of minutes. The driver acted nervous and wouldn't let me reenter my home with my order for an extended period of time. He was fiddling with an iPad about something. Weird but no big deal.
We’re really sorry to hear your experience didn’t live up to expectations, and we appreciate you sharing your feedback. Driving better flavors and quicker deliveries is important to us, so we’ll work hard to make it right. Thank you for giving us the chance to improve!
Very clear and easy to use when ordering food. Never had a problem in 3 years of ordering from same restaurant on the same website.
Thank you so much for your great feedback! We're thrilled you're happy with the experience and are always here to ensure each delivery continues to exceed your expectations. If there's anything we can do to make your next order even better, please don't hesitate to reach out.
I've used this service to place orders for pickup for a local restaurant; I found it to be convenient. I have not tried delivery, so I cannot offer any opinion about that.
Thank you so much for your kind words! We truly appreciate your support and are delighted to hear you enjoyed your experience. Looking forward to the opportunity to serve you again soon!
Auto fill cc would be nice otherwise it was fine but I hate how I have to enter 50 characters and almost canceled doing this review. If you want more reviews, don't make people write meaningless amounts
Thank you so much for your enthusiastic feedback! We're thrilled to hear you enjoyed your experience and always strive to celebrate what brings you joy while continuously looking for ways to exceed your expectations even more efficiently. Please don’t hesitate to share any ideas—we’re here, listening, and ready to make every moment better.
Driver didn't read the special instructions and therefore went to the wrong address. This happens over and over and is vary annoying. Make sure the drivers check the special instructions and go to the right address!
We’re really sorry to hear your experience didn’t live up to expectations, and we appreciate you sharing your feedback. Driving better flavors and quicker deliveries is important to us, so we’ll work hard to make it right. Thank you for giving us the chance to improve!
Driver did not read the special instructions that explained that there are three units with the same number, an East, a West and a 7th Street (mine is the East address) and went to the wrong address. Obviously it was because he didn't speak english, but his supervisor should have read the instructions and made sure that the food was delivered to the correct address!
Thank you for your kind words and positive feedback! We truly appreciate your support and look forward to continuing to provide excellent service on every order. Your satisfaction is our top priority, and we're always here to help in the future.
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Thank you for sharing your feedback with us. We're glad you had aspects of your experience that met your expectations and appreciate you bringing areas for improvement to our attention. We hope to have the chance to serve you even better next time.
Decided to order out from Kings Roast beef in Gloucester. And ordered through the Grabull ap for the first time. It was super easy. The food arrived in a timely manner. The driver was fabulous.
Thank you so much for your enthusiastic feedback! We're thrilled to hear you enjoyed your experience and always strive to celebrate what brings you joy while continuously looking for ways to exceed your expectations even more efficiently. Please don’t hesitate to share any ideas—we’re here, listening, and ready to make every moment better.
It's was very user friendly. It's a little unclear for certain additional toppings but it's ok
Thank you so much for your enthusiastic feedback! We're thrilled to hear you enjoyed your experience and always strive to celebrate what brings you joy while continuously looking for ways to exceed your expectations even more efficiently. Please don’t hesitate to share any ideas—we’re here, listening, and ready to make every moment better.
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Thank you for taking the time to share your thoughts with us. We appreciate your honest feedback and are always aiming to improve, so don’t hesitate to let us know how we can make your next experience even better. Looking forward to serving you again soon!
Hard to use and can't use Apple pay. Please add more advance features and automatic fill. I had to find and grab a credit card.
Thank you for sharing your feedback with us! We’re glad you gave us a try and appreciate your honest thoughts as we strive to make every experience exceed expectations. We hope to have the chance to deliver unrivaled service and tasty delights next time around!
I didn't appreciate that I had to look closer to see that the tax/fee included a service fee and then I was asked for additional tip. I'm all for tipping, but find that to be secretive. Unless otherwise noted, a service tip is the same as a tip. Hopefully the restaurant gives that service tip to their service staff, as they should..
Thank you so much for your enthusiastic feedback! We're thrilled to hear you enjoyed your experience and always strive to celebrate what brings you joy while continuously looking for ways to exceed your expectations even more efficiently. Please don’t hesitate to share any ideas—we’re here, listening, and ready to make every moment better.
It's kind of too busy when you're hungry you just want to get to the app and go right to the menu I took a while for me to actually get that part secured and all your stuff keeps restaurants open Howversay they closed I don't know why
Thank you for sharing your feedback with us! We’re glad you gave us a try and appreciate your honest thoughts as we strive to make every experience exceed expectations. We hope to have the chance to deliver unrivaled service and tasty delights next time around!
I have placed orders through this app with Kings Roast beef and it makes it easier for both the chef and the customers. It certainly streamlines the order process.
Thank you so much for your enthusiastic feedback! We're thrilled to hear you enjoyed your experience and always strive to celebrate what brings you joy while continuously looking for ways to exceed your expectations even more efficiently. Please don’t hesitate to share any ideas—we’re here, listening, and ready to make every moment better.
Yall couldn't care less about this because after a year of complaining about adding fees you don't even put on the receipt, you still do it.
We're sorry to hear that your experience didn’t meet expectations, and we truly appreciate you bringing this to our attention. Your feedback helps us improve, and we’re committed to making things right on your next order. Please know that your satisfaction matters deeply to us.
Always charged $2 more than my receipt. Just charge me the amount you receipt me for
I keep providing this feedback and I will continue until it changes. You charge $2 over the receipt amount
You always charge $2 more than what the receipt says. I am typing additional characters so that I can submit this despite my feedback not being 50+ characters long which is annoying
You charge my card $2 more than my receipt shows. I do not have more characters that I need to type to express my annoyance with being charged more than receipted.
Bank account is always charged $2 more than my receipt shows.
I have to call and dispute this additional charge with my bank everytime.
Put in an order at Hot Chix Halal in Medford. They were closed but was not reflected on website. Tried to get a refund, no response
Thank you for taking the time to share your feedback with us. We're glad things worked out fairly to your satisfaction and are continuously striving to make every experience even better. We appreciate your thoughts and look forward to serving you again soon.
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
We're sorry to hear that your experience didn’t meet expectations, and we truly appreciate you bringing this to our attention. Your feedback helps us improve, and we’re committed to making things right on your next order. Please know that your satisfaction matters deeply to us.