Grabull

Placing an order is quick and easy for online orders. This review process requiring 50 characters is more painful.

For Don Julio Somerville, the menu forces you to add a $5 charge for "Steak or Chicken" to the buritto even if you are ordering a vegetarian burrito. I know you can order the vegetarian burrito for $14 (not 19 that its charging) because I sometimes go in person.

Placed an order for Somerville's Leones using Grabull at 8:19pm. At 9:45, no delivery. Called customer support, told to wait for them to contact driver. 20 minutes later, told that driver must have misplaced the order or eaten it. Told I will get my full refund. (But I was also told I was going to get my order so who knows) What's the point of using these 3rd party services when the drivers consistently don't show up or don't bring complete orders?

I ordered with grabull and it estimated that my food would be ready for pickup in 15 minutes. When I went in after about 20 to pick it up, they hadn't even received my order yet! It came through while I was in there talking to the person at the front. Had to wait another 15 minutes for my food.

Website didn't allow a choice on spiciness, resulting in ALL the dishes being really underwhelming for their lack of spice. Delivery person called from their car instead of bringing it to the door, which I found odd and never had it happen that way previously.

Easy to navigate and well organized but would have liked to see a confirmation page when submitting my payment just to be sure I ordered everything I wanted and didn't make any mistakes.

Site kept resetting. At least it kept my order. I wanted to edit an item in my cart. Only way I could was to delete it and add it again with my changes.

There was a roughly $20 fee added after my subtotal that was not explained. There's nothing that states what this fee is for. If it is a delivery fee, it's excessive, especially for the short distance and the fact that a tip is still expected.

At the top there was a banner id receive $15 off if spending $100. So I added more things to my order. But I never received the $15 off. Seems deceiving.

I just placed an order with a subtotal of $102. On the checkout it says $98 even though it is supposed to be %15 off.

The options for edit were not clear. I ended up deleting the item and just re-adding with instructions.

Easy to use app. Restaurant was fantastic and deserves 5 stars. I wish it made it clear who would be delivering the food, as that was the only hiccup in the whole process.