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Grabull Reviews Summary
The company generally enjoys a positive reputation for the quality of food and the efficiency of its delivery service, with many customers noting prompt order readiness and satisfaction with the meals received. However, significant concerns have been raised regarding the user experience on the website and app, including technical glitches, difficulty with payment processes, and lack of customization options. Customers express frustration over mandatory feedback requirements and the navigation challenges within the platform. Overall, while the food and delivery aspects are well-received, enhancing the digital experience and addressing customer concerns could greatly improve satisfaction.
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I could not edit my cart. I had to close the site, clear cache, and then restart the whole thing again.
Your inputs in your HTML don't have the right types to use auto complete or get the email and phone number keyboards.
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Restaurant is fine. The platform Grabull is awful. Credit card field isn't marked as such so auto fill doesn't work. Placing order returns the raw order transaction response.
When given the option to edit my order I am brought back to the restaurant menu and I have to order all over again. Then I go back to my cart and I have to delete my previous order which is what I'm ordering and wanted to edit.
Good most of the time.
I had paid for food that never came a couple of times.
Did not work on iPad... Got stuck on placing order so had to redo on Android phone
Delivery summery page needs the time we finished order please
Does not remember my address and address section is not named correctly for auto entry
Did not save my address from last time
Although I have not receive my recent order, it was easy to navigate.
Got a text a few minutes before my food was sue to arrive that the order was cancelled and would not be delivered. Called the restaurant and they said food is ready but the delivery person has not come. Had to call Grabull and they said the driver could not make the pick up time so cancelled the order. Then they had to dispatch a second driver. Finally food arrived and was cold and was 20 min late. So I was hungry and ate cold food. Not a good experience
First time ordering, for now it was good experience so far.
Doesn't show order details before finalizing. Had to cancel and reorder.
Food was delicious everything I requested for I got.
It was very difficult to add items - and no way to know of anything that I needed to correct in order to add an item (super burrito)
So far, so good. Of course, there is always room for improvement. Perfection does not exist! Have a great day:-)
Every time I use this service the delivery time frame or reliability sucks
The restaurant cancelled my order without explanation. The last time I ordered something from Bukhara the wrong order was delivered. About a half hour later they attempted to recover the wrong order to deliver it to another customer, and to deliver my order but I had opened it. I think they were unhappy with me for opening the wrong order. They did not take responsibility for the error but blamed me instead for the error instead. Somehow. I don't quite get it. However, anyone can make a mistake and I did make another order, this one, from them but this is the last time. Very sad. Not a good outcome at all.
Card expiry field doesn't allow backslash, has to be all one number
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members