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Grabull Reviews Summary
The company generally enjoys a positive reputation for the quality of food and the efficiency of its delivery service, with many customers noting prompt order readiness and satisfaction with the meals received. However, significant concerns have been raised regarding the user experience on the website and app, including technical glitches, difficulty with payment processes, and lack of customization options. Customers express frustration over mandatory feedback requirements and the navigation challenges within the platform. Overall, while the food and delivery aspects are well-received, enhancing the digital experience and addressing customer concerns could greatly improve satisfaction.
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I never got my food and still haven't gotten any email regarding my refund.
Food arrived on time, was still very hot, and delivered with a smile
Mill City is a fantastic, reliable neighborhood pizza place that our family orders from weekly. Highly recommended.
Every time I try to order something the listed item is not accurately placed in the cart. There is some version of a custom item selected
The delivery person was professional, and my food arrived on time with no issues. What more to expect.!?
Keep up the good work. Thank you...!
Our pizza order was correct, hot and on time!
Thank you we will be back!
Easy and loved the discounts and that they are auto applied
Works with google auto fill with my card number. That's why I like it.
My experience was convenient and it went smoothly.
Need some way to see the cart during purchase to review better.
This is my first time using GRABULL and the interface is very basic with no pictures of the food and the descriptions are brief. The overall use is a little clunky and seem reasonable for a Website with a $0.50 fee to support it. Assuming you support local shops well I will continue to use GRABULL... the interface is not very good hence you get a 2 star rating.
So far so good. Thank you for making this easy so far :)
The driver was very nice but took forever. I called customer service to confirm my order was on the way and the customer service agents continuously hung up on me.
I would like to see a better fee breakdown at checkout
Before placing an order for the next day I saw that my phone had the option to do so. However, when I tried to do the same thing on the computer it skipped a day. A minor inconvenience, but overall I like how using Grabull gave me the option to order days in advance.
You should be able to see the estimated delivery time and the final cost (including tip) before check out. I would have chosen to pick up instead of delivery if I knew it was going to take an hour.
Didn't get the 10 percent discount on my order that was offered
I want to know what is included in "taxes and fees". There's already a separate box for the online ordering fee.
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members