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Grabull Reviews Summary
The company generally enjoys a positive reputation for the quality of food and the efficiency of its delivery service, with many customers noting prompt order readiness and satisfaction with the meals received. However, significant concerns have been raised regarding the user experience on the website and app, including technical glitches, difficulty with payment processes, and lack of customization options. Customers express frustration over mandatory feedback requirements and the navigation challenges within the platform. Overall, while the food and delivery aspects are well-received, enhancing the digital experience and addressing customer concerns could greatly improve satisfaction.
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Delivery was late because driver was stuck in traffic, no big deal. But I couldn't find any way to get an update on where the order was…had it been picked up, was it on its way, where is the driver…
Good program, but some things are little buggy. No major issues though.
Easy to navigate the website, make selections, and pay.
They charge extra for the discount and you have to donate which I thought Covid crisis was over with as far as a donation?
Placed an online order for Big A Subshop on Saturday 5/13, around 8:30pm. My order amount was $46.70 but my card on file was charged $48.70. I did not leave a tip. And I can provide proof of both receipt from you, and charge on my debit card.
Please advise.
Any help is much appreciated.
We ordered six large sandwiches. Each was delicious!
Website is difficult to use. Should drive straight to pick up bs delivery.
Ready clunky experience. You can't see everything without scrolling left to right
Kind of difficult to open my cart, but maybe just a little bit of slow processing
I got confused because the add to cart button was covered by the checkout button on mobile. Something I did lost the items in my cart and I had to start over.
It was good! An apple pay option would make it a bit easier, but not a big deal
Credit card section is not coded correctly. It doesn't recognize as one so auto fills don't work on mobile.
I asked for 530 pickup and it said ready in 20 minutes. That would be 3PM. I had t call to correct.
It's early. Let's see if the order actually goes through without a hitch before you ask for an opinion.
I've used the service a few times and had no issues
Our order came faster than we expected and since the driver texted me five minutes out - I was able to meet him in lobby. He was really friendly and the order was right - and delicious!
Oder was ready as requested. Ordering online was easy as I had a big order & I could place my order in advance
The app did not let me complete my order. Only one item was ordered!
Had trouble logging in. Asked for password reset. Received code in email but couldn't login with that either. I've never been able to use my account.
The price breakdown was not on the payment page so I could not understand why the order total was more than the subtotal. I would like to be able to understand what I'm paying for.
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members