They sent us two bad cvt transmissions. They were junk! After telling us they would pay for the labor we have not received a dime. Finally had to get a rebuilt transmission from the dealer put in. We have wasted $3500 on this piece of $#*! company! When you call them they either hang up on you or transfer your call to another line that no one answers. Don't bother leaving a message because they won't call back. How do these crooks stay in business?
To this date I have not heard from Got Transmissions. They have NOT offered a refund of my $1,500 in fact they have avoided me completely. They know very well how they screwed me. I cannot believe this company is still in business and getting away with ripping people off. I am a over 20 yr veteran and to believe I fought for the freedom of companies like this, it's very sad indeed.
I canceled on them and I am going to try and get my restocking fee back. Nobody knows these people, not even in Dallas Texas where their headquarters are. They have no way to contact by email, they lie about the transmissions and delivery dates, they don't return phone calls. Don't be fooled by their website, it is impressive.
Any reputable company returns their phone calls and has an easy to use email for customer service. Any reputable company would have at least one good review online.
They were great. My friend and I cracked a transmission open when bump starting it and well needed a new one. After hearing horror stories or getting transmissions that just don't worked, we saw this shop. We liked how first, we saw the mileage of the transmission and second, how the it was inspected before sending it to us. After a couple emails with them about the numbers on the transmission to confirm it will work on the car, a 1999 Audi a4, and how they knew the mileage we were convinced. We ordered it and had it shipped to a shop and we were pleased. The transmission was secure on a pallet on top of another pallet to help protect it. The transmission was in the condition as advertised and went into the car, my friend and I installed it, nicely and had absolutely no hiccups. It is strange to see all of the negative reviews that I don't remember being there when we ordered the transmission back in early 2012 but maybe things have changed since then :/
The transmission was promised to deliver in 10 to 14 days. Both in their written correspondence and in telephone conversations. In reality it took 28 days for delivery.
Transmission came with damaged throttle cable and could not be installed. I called and was hung up on. I eventually ended up taking it to a shop to see about installing a new one (one end of the cable connects to the car and the other originates inside the transmission). When they opened up the transmission, they found parts of the valve body missing and several components were burnt and damaged including the case itself. Got Transmissions claimed that the unit was inspected, but there is no way this could be true.
I began a charge back with my credit card company (Capital One), but Got Transmissions countered. After a lot of jumping through hoops, gathering testimonies and faxing off info. Capital One denied my claim. They apparently have no desire to counteract fraud.
I am out $695.00, hours and hours of my time and energy and eventually had to give up on my little Corolla. Federal Trade Commission, BBB and any legit class action lawsuits here I come.
I purchased a transmission for my 2008 Pathfinder. I had installed at a local shop. Had problems immediately. Had it checked by a legitimate transmission company. They said the transmission provided had a bad 4th gear. I called them and they would not call back. After many attempts they said they would not refund or replace the unit. DO NOT DO ANY BUSINESS WITH THIS COMPANY!
Bought a tranny suppose to have only ******* miles should of known better. Less then ******* miles later it's done and saying they will not over warranty. So 1900. 00 later truck is now going back in shop and getting original one rebuilt for 2800. DO NOT BUY FROM THEM!
Payed for a transmission, and had to call after 3 weeks to remind them. Sent the wrong transmission, and gave me the runaround for 45 days before Dale, the guy who never answered the first month, hung up on me and said he had to take other calls. Please don't throw your money away!
So glad I checked out this company and read all of the reviews which I did not see one good. For a company to have no phone or e-mail listed is pretty strange. I'm so glad I did my research before ordering a transmission from this shady company
It took a month longer than promised to get my transmission, which, whatever, I can wait. I get it and it's junk, actually worse off than the transmission with 400,000 miles I'm replacing (supposedly this one had 69k miles and spent 3 weeks in quality testing). I ask to return it (I'm not even asking for reimbursement for oil, seals, labor, etc- just a straight return) and they tell me I have to have an ASE certified mechanic diagnose the problem so they can decide if they will do a return or if they want to just fix the problem. I have an easy fix you jerks... just let me return it! DONE. Horrible company, a bunch of crooks... DO NOT USE. Their main goal is to scam you out of your hard earned money.
Where do I start? Should it be where I called and ordered a Transmission, provided the vin, and they still sent the wrong one? Where they charged me $500 more dollars to send it back and get a replacement? Or the fact that it was a month ago and I still do not have my replacement transmission? I have called for 2 weeks and they have promised to me day after day and I still do not have it. What do I have? An extremely mad customer who has been without their vehicle for a well over a month. I could have easily got a transmission from someone else but they kept promising it to me day after day. I still do not have it. He is now trying to use the excuse of the "pandemic", yet their website shows they are taking orders and shipping every day, The shipping manager would not give me the name of his boss or who owns the actual company, so I guess I will let our attorney track him down. In the mean time, I will be contacting the Better Business Bureau and warning every mechanic shop that I know of to not purchase anything from them.
Bought a transmission for a 2005 VW passat form Got transmission. Com about 4 months later had transmission problems so i phoned there warranty department and they said everything was fine. After a few weeks going by i had not heard anything from them so i phoned them again, this is when i found out what they were all about. I got excuces from only having 90 day warranty, to they dont cover if a seal inside the transmission has gone to the warranty does not extend into Canada etc... They had several others, there warranty is worth nothing more than the paper it is written on
The Jacksonville address is fake. Trying to locate who is running this bogus company and where the payments are going to and where these junk parts are being shipped out of. If anyone has any information of the faceless people behind this operation please help.
After receiving several spam emails from this website, I responded and gave them a colorfully worded piece of my mind. The response? "You mother is an $#*!." So professional. Seems like a legit operation... not.
Obviously, don't give them your money. They are spam phishers.
Wish I had come here first! Bought from them, no 3rd or 4th gear. Called back, and the person who installed it never called in the warranty. So, the truck sat for 10months having other work done. Guess what... even though there's only been a total of 50 miles on it since installing, we are out the $800! Very rude on the phone and told me I "was screwed" then hung up on me!
Bought a transmission and had it shipped, got transmission installed and doesn't work. Install by a reputable garage. Called Scott in warranty and he is rude. Sent all the paper work requests in they decided to send another transmission. 3 weeks go by I hear nothing. Then i called and was told a request for an update will be sent. 2 more weeks go by and nothing. Called again and got the same response and Scott just hung up on me. Told me he doesn't have a boss he is the boss.
Total rip off. You better hope they send you a working tranny because you will only get a fraction of what it costs to uninstall the bad one and install the 2nd one! Zero stars is still too many... stay clear!
This company is full of poop when it comes to the warranty. I only put 348 miles on the Transmisson I ordered from these cats. Transmission started slipping, they won't replace it because I didn't put 500 miles on it. They said, the warranty starts at 501 miles. That's a bunch of poop! Don't get caught up in reading their website. Don't do it!
Like all other reviewers I too have been screwed. I have been trying for a week to get response for not being able to activate warranty. They will not return any calls. PLEASE put me on any class action suit. FURTHER UPDATE Got a whooping 120 miles before trans went out. This one was suppose to have ******* miles
Overview
Got Transmissions has a rating of 1.3 stars from 72 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with Got Transmissions most frequently mention customer service and credit card. Got Transmissions ranks 773rd among Auto Parts sites.
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- Jacksonville, FL, United States
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members