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Got Transmissions

How would you rate Got Transmissions?
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Michigan
1 review
8 helpful votes
Follow Tony M.
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Worst company ever
July 4, 2020

Bought tranny it was bad, they sent another one, bad, now they will not respond to phone call or e-mails... out $810 plus labor... all bad reviews, should have read them first. We need to get together and do something, any idea`s

Date of experience: July 4, 2020
South Carolina
1 review
14 helpful votes
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Today is September 23,2019. According to this company the wrong transmission was order on our part. I really do not see how when all they asked for was the VIN on the ambulance. They sent the transmission and it was not the right one. The company had the transmission picked up on August 5,2019. Since that time we have made several calls and always got the run around. As of today I was told that the transmission picked up is not in the system. I cal BS on that. We still have not gotten a refund nor a real answer as to why. It took them 5 minutes to get payment but has taken almost 4 months to get our money back since they cannot provide us with a transmission for an ambulance. The customer service people are rude and unprofessional. I would not recommend this company to anyone.

Date of experience: September 23, 2019
Florida
1 review
0 helpful votes
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Shipped late, bad transmission, doubled labor cost as a result as they did not stand behind part or labor. Pursued and recovered part cost through credit card company. Pursuing labor in small claims court, however hard to locate owner via PO Box. Bad and do not recommend.

Date of experience: September 23, 2021
North Carolina
1 review
12 helpful votes
Follow B G.
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Purchased through this company for a used transmission in 2018. Transmission stopped working after 5 months of use. Asked company for a refund based on warranty but customer service is AWFUL. Company originally agreed to replace with diagnostic but when I called back they went back on there word. STAY AWAY!

Date of experience: April 23, 2020
Arizona
3 reviews
21 helpful votes
Follow Rob P.
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I would give this company zero stars if the option was available, my second review by the way, and I had to write this because I see there still in business some how... AMAZING! Customers please be careful & beware. I ordered a transmission from this company approximately 4 years ago. And they sent me a "bad transmission" only after finding out the hard way after being installed by a local mechanic, it blew 5 minutes after it was installed... it was like some kind of sick joke. They got me for $980. I tried contacting them for THREE WEEKS... and left multiple messages on some make shift voice mail... no answer. To make a long story short they got away with it. These people are crooks! Their reviews should be a red flag and give you a clue. DO NOT PURCHASE FROM THEM! It was just on my heart to write this so no one else gets scammed out of their hard earned money. God Bless you all even this company that ripped us off, it was hard for a bit but the Lord saw us through!

Date of experience: June 12, 2020
Illinois
1 review
2 helpful votes
Follow Robert L.
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I bought a transmission in May, it failed in November. They claim they sent me an email for a warranty but since I did not return the warranty it was only good for 3 months. When I said the whole was a joke, the so called operator began to personally insult me. It was absolutely terrible.

Date of experience: November 4, 2019
Oregon
1 review
14 helpful votes
Follow Douglass H.
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Zero stars! Worst company ever, hope they go bankrupt soon. They will send you the wrong transmission and it will be damaged. You will not get a refund. If they send you a replacement, it will be wrong and damaged. Stay away!

Date of experience: January 28, 2020
Washington
1 review
11 helpful votes
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They sent me a bad transmission and it took about 3 months to get a hold of them. And then another 3 months for them to send another broken transmission and when I called back about it they insulted me and told me they wouldn't refund it

Date of experience: July 21, 2020
Connecticut
1 review
0 helpful votes
Follow Amos T.
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They leave u I'm the dark don't buy from them
September 22, 2021

This company Never gave me notice of when my transmission is coming they said 7 to ten business day it's going on a moth please don't use them they not even trying to reimburse me off shipping cost

Date of experience: September 22, 2021
Arizona
2 reviews
2 helpful votes
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AWFUL SERVICE, AWFUL PRODUCTS-- REGRET purchasing from here.
Completely unprofessional, hung up on three times, transferred to so-called manager and was told their mistake was my own fault.
PLEASE use another company!

Date of experience: August 20, 2019
Georgia
1 review
2 helpful votes
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I put in claim with my bank asI had to return the junky transmission my dealership advised against using when they saw it. I am out the ups shipping cost to them of $201 but for rest back. I should know check reviews FIRST. Got transmissions has lousy ones

Date of experience: April 15, 2017
California
2 reviews
12 helpful votes
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They sent me a piece that is supposed to be a ******* mile trans looks worse than the one I am replacing what a joke. I guess I'll put it in and hope, but will probably be wasting my time they didn't even bother to plug any holes so I'm sure it's full of dirt. This place is a total joke save your money and buy at your local junkyard.

Date of experience: October 5, 2018
Virginia
1 review
3 helpful votes
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Sucks
February 23, 2020

There the worst I've ever had to deal with been a month sent me the wrong trans and still haven't heard anything back about any thing either another trans or my money back charge me $ 735.00

Date of experience: February 23, 2020
Florida
1 review
1 helpful vote
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RUDE CROOKED SCAMMERS
November 16, 2017

Wish I had came to this site first. I hope this helps someone else. DON'T buy anything frome this company. They sent transmission to wrong address then had it returned to them. They took out $940.00 from my account. After getting hung up on several times and left messages that have not been returned they send an email with restocking fees and two shipping fees which are around $200 a piece they say they are putting around $200 back in my account. I am not done with these jerks. Attorney generals in whatever state I have to contact are hearing from me plus my bank will deal with them. BAD BAD BAD company if they are even real. They also put my info on the website saying I was a happy customer.

Date of experience: November 16, 2017
California
1 review
2 helpful votes
Follow Amos T.
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Only two 5 star reviews? Every other review from multiple web sites, 1 star. I called and submitted for a quote from got transmissions.com and in no way did they ask for the proper information that would have resulted in me getting exactly what I needed. This company and people running it have a reserved spot in hell.

Date of experience: February 27, 2017
Oklahoma
1 review
15 helpful votes
Follow Michael W.
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Ordered a automatic transmission for a 1996 Chevy S10 and they sent a 5 speed manual. Could not get a response from them, fortunately I used a registered email service which proved they had received and read my email on several occasions and my bank card provider found in our favor and returned the funds. Don't waste your time and save the aggravation

Date of experience: May 27, 2014
California
1 review
6 helpful votes
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Who do we report this to in order to prevent this from happening to anyone else? I have so much contempt for this company that after writing each review that I have more hatred of their business and practices more seems to come to mind. I will let all know who may be a Facebook user and beyond. I have written 4 reviews, and I hope they all are shown because each reflects how I really feel about thieves liars and cheats.

Date of experience: January 13, 2016
Connecticut
1 review
17 helpful votes
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Bought Used Transmission
January 15, 2020

I bought a used transmission from these people in December of 2019. There is a tight 10 day window to have it installed and activate the warranty after it is delivered. My mechanic was able to meet the time frame.
Now the fun stuff. There are two email addresses associated with the company and a phone number. Good luck.
The emails got kicked out and nobody EVER answered the phone. I tried the email route several times and gave up. I called multiple time, left messages, and never heard back from them. The last few times I tried to call the phone did not allow messages to be left. Of course after a couple of weeks, I am getting a transmission fault code. I left a complaint with an online mediation website and they informed me that they passed the complaint on to the company for resolution. No response at all. I wish I would have read the reviews prior to my transaction. A one star review is way above the review that this company deserves. It needs negative stars for it to be accurate. THIS COMPANY IS A TOTAL FRAUD! STAY AWAY!

Date of experience: January 15, 2020
Arizona
2 reviews
5 helpful votes
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I was on the phone with the rep (Josh i think), he gave me a quote of $1850. 00 for a used transmission. I tried to ask questions about the product and he just hung up. Very poor service. I will not be calling back.

Date of experience: December 8, 2018
Missouri
1 review
17 helpful votes
Follow Denise M.
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They sent us two bad cvt transmissions. They were junk! After telling us they would pay for the labor we have not received a dime. Finally had to get a rebuilt transmission from the dealer put in. We have wasted $3500 on this piece of $#*! company! When you call them they either hang up on you or transfer your call to another line that no one answers. Don't bother leaving a message because they won't call back. How do these crooks stay in business?

Date of experience: June 7, 2019

Overview

Got Transmissions has a rating of 1.3 stars from 72 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with Got Transmissions most frequently mention customer service and credit card. Got Transmissions ranks 773rd among Auto Parts sites.

service
7
value
7
shipping
7
returns
6
quality
7