GoToGate

I bought an Air Alaska connecting to Fiji Airways ticket to join a cruise in Fiji through Kayak. Fiji Airways then canceled my flight. The itinerary said Etraveli in Sweden. No phone number. No email. Fiji Airways would not talk to me and said it was Etraveli/Goto gate's problem. I could not contact Etraveli ($50 in long distance phone on hold to Sweden-no answer). I finally figured out that GoToGate was the actual agent. Then GotoGate either did not pick up or said they would research it and get me an answer in 2 months. On one call they said not to call them anymore as it was being investigated by the Better Business Bureau. No idea how they came up with that. Anyway, I had to buy another $1200 ticket. GoToGate never got an answer back to me.

THIS BUSINESS IS SCAM

PS Amex platinum did not stand up for me and gave me some big long response about how the merchant provided me with another flight which they didn't because any replacement flight 24 hours later meant I missed my tour. So I am canceling my AMEX Platinum 4 months into the year. This is a $400 loss for me but worth it because how dare AMEX not help me with this.

I booked a ticket on 29/02/2020 to travel from Egypt to USA at June 2020.
The airports were closed due to COVIDA-19, I rebooked on October and paid 30 EUR for rebooking while airlines did that for free and I was paid for flexible tickets before.
The airlines cancelled the flights and I asked for a refund. The airlines refunded the GOTOGATE but until this moment ( a year from booking) the GOTOGATE did not return my money. I sent several emails with no response.
I called customer-service several times each time I waited for more than an hour to reach the agents. The agents Talked for 5 minutes to to tell me they send to payment department a note.
That is a very bad customer service for an international company, they do not care about any customer and they keep refund money with no reason at all.

I wish I had read reviews before booking with them. Worst experience ever, but now is too late. Stay away from this provider Go to gate.

People warned me but I didn't listen. Please do not patronize them! They are dubious and would torture you rather than help you.

Booked through gotogate... credit card charged and its the last you will hear from them... just like the other reviews... stay away...

The Gotogate organization is pure horror. And truly hoping if enough people share their dreadful experience using their booking site it will help drive them out of business!, honestly if I can spare just one person the experience of dealing with them than I would feel like the experience I had was not in vain. I can't express in words how awful of an experience it was to deal with them & frankly the worst company I've ever dealt with. I only wished I had read the horrible reviews prior to being directed to them via Skyscanner who I feel is a great app and shocked they would even consider standing behind these scam artists. If you wish to have a positive, honest, even reasonable experience & especially important with how your travel plans can be disruptive & unpredictable. The CS rep I dealt with unreasonable, rude and when I asked to speak with her manager "she said we are all on the same level here so there isn't anyone other than her I could speak with " clearly this is not an upstanding company. Ive never heard of such questionable business practices as they proceeded to deduct $80 for "cancellation / admin fees"on a $179 ticket after I had cancelled my one way flight that I OnLY just booked only 2 hours prior because of a wrong date. As I mentioned Skyscanner had directed me to book via them but prior to this experience I had never even heard of gotogate. As were all aware The transportation authority gives everyone the legal right up to 24 hours to cancel any flight for any reason with no penalty or fees. Even more unscrupulous is at the time of my booking there is nothing that Is stated in writing or even now after referring to their website that states there is a fee in you cancel within 24 hours only they adhere to airline regulations & restriction policies Always Sad & frustrating that there are company's such as gotogate that thrive & profit by ripping people off and conducting poor dishonest business. My recommendation is to definitely stay far far away doing business with them.

TERRIBLE CUSTOMER SERVICE. I tried to rebook a Lufthansa operated flight during the Covid 19 crisis because my country was closing its borders. After 3 hours on hold and being bounced around from department to department, they hanged up the call. Nobody knows what their doing and even told me I would have to pay for the rebooking even though Lufthansa was waiving all rebooking fees for reservations before March 5th (which was the case), travel dates up to April 30th (also the case) and rebooking until the end of 2020 (also the case). I understand the long waiting times in this situation but I don't understand how a staff that should be extra efficient during this time of crisis, has no idea on what to do or rebooking/refunding policis of the companies they work for.

Dear sir

I have cancelled the booking on 25 th Dec 2018 and till now have not received any refund for the cancellation.

I am requesting you to please organise to refund the amount due to me. Below are details of the booking

GOTOGATE ************** SA. GOTOGATE. C SWE
Flight booking Order number: KSCNX3

From To
Date Time

Chennai
Bahrain
Fri 28 Dec 2018 21:25 - 23:50

Bahrain
Riyadh
Sat 29 Dec 2018 02:30 - 03:45

Passengers
E-Ticket number(s) Book. No./air. Ref.

VENKATRAMAN Mr SWAMINATHAN

************** NJHODL /
GF/DPEMGK

V Swaminathan Mob: **************

Claim your hard-earn funds back. STOP! BUY OR COMMUICATE TO "GOTOGATE"
C/OTMFGROUP
8TH FLOOR,20 FARRINGDON STREET,LONDON
EC4A 4AB

You spent money for a flight and now you have no flight and loss of your money due to misconduct from the company GOTOGATE that you have paid to them.

Thankyou for they have an insurance covered to this OTAs business. The consumer spent and loss now could claim back all from this fraud and criminal business accomplices which is supported and corporate with. The amount they took from you could be a person few months of hard earn salary or the last hope.

WHY DON'T JUST VICE VERSA.
DON'T LET THOSE VESTED INTEREST SYSTEM RUIN YOUR LIFE. HUMAN BEING! IF THOSE LAW,RULES,TERMS UNDER CONTROL BY HUMAN ARE UNFAIRLY AND ALL OF THESE WORK ROBOT CAN BE DONE AS WELL (WE DON'T NEED YOUR CHARGE OF PER PERSON BY DEALING WITH "GOTOGATE")