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How would you rate Gotham Steel?
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Florida
1 review
0 helpful votes
Follow Steve R.
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Have had this frying pan for a little over 3 months. Never cooked anything on high heat with it. Everything that we put in it now sticks. Maybe just a bad pan that got through quality control, but won't take the chance of buying another. We will spend a little extra for a better quality pan that everything won't stick in next time.

Date of experience: August 21, 2022
Florida
1 review
2 helpful votes
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TERRIBLE CUSTOMER SERVICE
September 22, 2021

I purchased my pans in May for a gift that I was giving in November, I ordered from the Gotham site and paid $159 for my 10-piece set, looking online I'm finding the same exact set with the free gifts that they claim to include for $79! Same exact thing I called the company to find out and they said there is only a 30-day refund policy where on their site it says 90 either way I'm beyond that time and they will not compensate me at all I paid almost double for a pots and pan set! Do not order from these people the customer service is terrible and the prices are elevated double! Put a little bit more money into a green pan and get a reliable product with wonderful customer service!

Date of experience: September 22, 2021
Colorado
1 review
4 helpful votes
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I was very excited to have this pan, immediately everything stuck to it. I treated that pan with respect but it wasn't a two-way street. I called up my girlfriend who purchased one around the same time, and I said Patty do you like your pan because mine sucks, she had the same problems with her pan. Even cleaning a fried egg off of it was nearly impossible, I scrub a dub with a magic eraser because I got nothing to lose now, after 5 minutes of that I decided ain't nobody got time for that. I threw it in the recycle bin drove down to town and bought a nice diamond skillet. I seriously thought about upcycling it like using it for a saucer for a plant, but I didn't want to look at it anymore, I never thought a skillet could be depressing. I would have had better luck with the unseasoned Lodge cast iron, if you know what I mean.

Date of experience: June 14, 2021
Georgia
1 review
6 helpful votes
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If I could give Thane Inc, manufacturer of these pans, it would be a no stars! I called them to warranty the two pans I bought because food is sticking to them. Customer service rep hangs up on me! I called back 5 times, and get disconnected. Called corporate office and the US office and nobody answers the phone! Do not buy these pans. They don't last and corporate intentionally does not want to warranty the replacements!

Date of experience: June 25, 2020
Illinois
1 review
3 helpful votes
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Complaint
January 24, 2023

I have never been this disappointed in a product. It does not matter how careful I was because it didn't matter. Food stuck almost from the get go. I should have read the reviews before i bought. I would like a refund but doubt that will happen in my lifetime.

Date of experience: January 24, 2023
Maryland
1 review
4 helpful votes
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Complete trash 0 stars
September 10, 2022

The ads are outright lies. I bought the large and small fry pans and not for ONE DAY were the results as advertised. I even gave up after several attempts and used oil and spray, and still the food stuck and got ruined. These products are trash. Waste of money... and understatement.

Date of experience: September 10, 2022
Texas
1 review
1 helpful vote
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Warping and sticks
March 29, 2024

Very dissappointed in the Gothem Steel I got from Walmart. Thin and cheap for the price.
I was so very excited till I'm not.Real Big Dissappointment! I🥺😭

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Date of experience: March 29, 2024
Georgia
1 review
0 helpful votes
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I ordered a square non stick pan to try out before I ordered the entire set. I got the pan and it was already used. I think it was a return from some one else. Pan burned on bottom and food on the inside of pan where had not been cleaned out...

Date of experience: May 15, 2023
Ohio
3 reviews
2 helpful votes
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I bought a large set of pots and pans. I loved them so much I bought another as a Christmas gift for my mom. So easy to clean. Nothing sticks to these. Thank you Gotham Steel for making my life in the kitchen so much easier! I look more forward to cooking than ever.

Date of experience: February 14, 2019
Canada
1 review
10 helpful votes
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Poor quality
October 15, 2020

I had got the set of 3 square pans and it has only been a little over 1 year and already they are sticking and burning my food. I called the number they have on line for customer service and basically they said there is a one tear warranty and I don't have the receipt so there was nothing they can do that it was just wearing out. So I go to the same store and read on the front of the package and it clearly says they have a 10 year warranty so she was clearly just didn't want to help me. I have pics I trying to cook scrambled eggs and it's was a mess. I was talking this product up for months not no more very hearting that they just brushed me off. DISAPPOINTED

Date of experience: October 15, 2020
New York
1 review
4 helpful votes
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Missing free gifts
February 28, 2023

I receive my Gotham pots but never received the free gift that were offered steamer basket, fryer basket and utensil set. I called three times and all three times. They said they would send it out it was canceled for some reason still haven't received it it's been over a month I gave them zero stars because they lied never had the intentions of sending me the free gifts it's a scam

Date of experience: February 28, 2023
Canada
1 review
10 helpful votes
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Never again
November 15, 2021

We purchased this set and the grill from Canadian tire 10 months ago my husband bought it for me as a Christmas gift and I just want to mention how disappointed I am in your product all of my pans have been scratched we even have some of the steel coming off of some of the pots so I can no longer use them and everything is sticking to them and I'm just very unhappy! Wouldn't recommend.

Date of experience: November 15, 2021
Canada
1 review
3 helpful votes
Follow Robert L.
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While my wife was frying sausages in the pan there was a load bang that was as loud as a gun shot. We later found a cap/ cover that had come off of the inside of the frypan which we believe covered the attaching hardware for the handle to attach to the pan itself. It's good that we both have good hearts and that neither one of us were in the way of the projectile. This definitely needs to be looked at as a danger and safety hazard.

Date of experience: September 8, 2023
Texas
1 review
2 helpful votes
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3 month lifespan
June 27, 2022

I bought a Gotham steel frying pan a while back, and within three months it was unusable. The non-stick coating was scratched from normal cooking heat, and everything was sticking to the pan. I called customer service and asked for a refund. Instead of a refund I was told to use brillo pads to clean my frying pan.

Needless to say that did not work, and I ended up with no refund and a non usable pan. In my opinion, their cookware does not meet up to their quality as advertised.

Date of experience: June 27, 2022
Texas
1 review
2 helpful votes
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Dissatisfaction
December 6, 2023

Pans are not like advertised and stick. After about 3 weeks of being used my large fry pan food started sticking. Bacon sticks and my Teflon pan that I have had for over 10yrs scratched up, food cooks great but pan just doesn't look nice and new but food doesn't stick.

Date of experience: December 6, 2023
Missouri
1 review
1 helpful vote
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I thought it was amazing at first then after several months the pans started sticking nothing changed in my cooking so I tried lowering temperature like the site suggested but it didn't help at all I thought there was a good warranty when I bought them but just hit a wall for any information

Date of experience: June 17, 2023
Canada
1 review
4 helpful votes
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I was ready to phone and brag to all of my friends that I had a Gotham frying pan but I am so sad to say that
I am very disappoint in this frying pan because I used my steel flipper to turn over my eggs and when I got them out of the pan (it was easy to get them out___ just like on tv they just slid right out) and eat my eggs and then went to wipe out the pan. That is when I seen the 4 chips in the bottom of the pan. This was the first time I used it and now I have whatever those chips are made of inside me. I seen him on TV smashing the fry pan with a hammer and nothing happened to the fry pan. I just flipped two eggs over and wow four chips in the fry pan.

Date of experience: February 8, 2021
Iowa
1 review
0 helpful votes
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My New Best Friend
February 26, 2024

I have been using cast iron for over 5 years now. I stayed away from alleged nonstick due to warping, lack of nonstick over time and pricing to replace. I purchased Gotham steel as a $100 experiment to see if it was really worth the money. I am now 2 months in and I have used most items in my set extensively. I placed them in the dishwasher before using just to sterilize them. Instructions said use a little oil with first use so i did. In the frying pan I have cooked salmon, cod and trout filets, shrimp, scallops, pork chops, eggs, bacon, sausage rack of lamb and steaks ( not at the same time...lol) My meats all had bones in them and none scratched the pan. I use a sponge with the green scouring to clean them if needed and when not needed a plain dishrag and dawn and the clean with ease. I will admit coming from cast iron it is my norm to add a tap of oil to cover the bottom from habit and never using more than a medium heat. 4-5 setting on electric stove. I did cook my shrimp, scallops and fish with no oil and all items cooked came out perfect with minimal clean up. Again, I am 2 months into ownership and I made it a point to cook maybe 3-4 times a week since I have purchased. On note, they do not scratch easily, but I did bump one of the pots with my cast iron pan and it did take a chip out. I am a bit paranoid so I have bubble wrap that i use to keep each Gotham Steele item separated against accidental wear and tear. So far I am more than pleased. I am looking to purchase the bakeware set next for my cakes and cookies and see if they hold up just as well.

Date of experience: February 25, 2024
Maine
1 review
2 helpful votes
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Upon seeing many commercials promoting this product I decided to buy the package deal. Now I've been cooking for a very long time so I know that when I'm cooking something on the stove it's always on low I don't like burnt food. But the problem with this product is they say it's non-stick that is not true. Every single pan that I have used has caused issues on cleaning it up. They really are not really non-stick cuz if they are I wouldn't have two pans already that I need to toss out because every time I try to cook something in those pans everything Sticks no matter if I use butter if I use oil or if I don't use anything cuz that's what the commercial says you don't need butter or oil and everything stays non-stick well this is not true. I haven't even had my cookware a year yet and already three pans are useless

Date of experience: August 11, 2023
California
4 reviews
21 helpful votes
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The first time this was used I used a metal utensil and it scratched the pan. In addition, the lids have a metal handle that gets really hot; didn't realize this - but don't lift the lid without a potholder. I was not impressed with this cookware at all.

Date of experience: July 1, 2023

Overview

Gotham Steel has a rating of 1.6 stars from 127 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with Gotham Steel most frequently mention non stick, customer service and frying pan. Gotham Steel ranks 293rd among Kitchen sites.

service
39
value
56
shipping
35
returns
28
quality
53
+94