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GB
1 review
8 helpful votes
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Zero value for money
February 1, 2020

Jade vaginal egg $60? Crazy. The same item is on eBay for £3.74 AND you get 3 different sizes.
Sorry but Goop is simply a rip-off. Same applies to their other jade and Rose quartz items
They also say their ingredients are ethical - no they are not! Rose quartz items come from large quarries in Madagascar where workers are in unsafe conditions and work for pennies. Then they are sent to China and formed in Large factories. Goop LIES and needs shutting down

Date of experience: February 1, 2020
Georgia
1 review
6 helpful votes
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This has been a nightmare trying to return a purchase. No one, no matter when I call during their so called busines hours will answer the phone. They don't even give you a chance to leave a message. I feel as if I have been taken for my money. The customer service line doesn't work either. I am believing this business is a scam. People, don't buy anything from them.

Date of experience: December 2, 2021
Arizona
1 review
4 helpful votes
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I received a broken glass tea kettle today which is disappointing in itself. I then soon discovered that they want to charge me a $10 shipping fee for the return, the company also did not include a packing slip, Lastly in order to return the tea pot I am to repackage it and then stand in line at the US post office. Everything about this experience was just horrible! I won't be shopping Goop at all in the future.

Date of experience: August 11, 2021
Arizona
1 review
1 helpful vote
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Worst company ever. Horrible product and horrible service. I spent nearly $150 on a vibrating necklace. And it doesn't even vibrate! It won't even hold a charge it won't do anything at all, it's pathetic. And they won't refund me because it said final sale.

Date of experience: January 23, 2024
Missouri
1 review
1 helpful vote
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So I bought the bath salt, super expensive but fine I guess. Just now I followed all the instructions, put one cup in the bath under warm running water, but it stained the bath AND me black. I had to use special cleaning tools just to get it off, took around 30 minutes for just the bath, and another 20 for me. It's horrible, do not recommend!

Date of experience: August 5, 2022
Florida
1 review
3 helpful votes
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Terrible Goopgenes body butter
November 24, 2022

I have been meaning to write this review for a while but time got in the way.
DONT waste your $50 or $60. The body butter is like something you buy in the $1 store, It is sticky and it sinks.
I love body creams so I feel like I know something about them. I like Gleneth so I trusted her but this is just a money scam for her.

Date of experience: November 24, 2022
Ohio
1 review
4 helpful votes
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Over priced products!
March 23, 2023

The products are ridiculously over priced. Even if i had a million dollars, i still wouldnt even purchase any. Who buys these things? You can buy a good organic chapstick for like 2 dollars. On goop its like 30 or 40 dollars! Its absolutely insane...guys please spend your money somewhere else and dont get robbed by this greedy
Company

Date of experience: March 23, 2023
California
1 review
2 helpful votes
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Terrible
January 21, 2022

At $60 a bottle for olive oil I was expecting it to come in good shape. The bottle was completely bent, dented, and distorted. I was hoping it would hold up for the price, super bummed. Took quite a while to ship with terrible customer service and no tracking, my package was put through the ringer before it finally got to me.

Date of experience: January 21, 2022
Tennessee
1 review
0 helpful votes
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My answer to this question,I believe, is No! I am 67 years of experience. I have 5 child and the last 3 raised the last 3 on my own. 4 are now young women under the age of 30, and on young man, now 32, years of life. Some with college degrees some still working on it, and some are working to afford it. They all have worked two jobs and continue education, full and part-time. With that said, would the information be knowledgeable and benefit to them? No nothing that they could not look up and explore on the Internet themselves. Plus, the prices for products are nothing that they would value to pay so much money for. They are all proud to be Americans. There is nothing there that I would spend my hard-working money for. That I can't find on the Internet for a lower price. The end.

Date of experience: July 11, 2023
Ohio
0 reviews
1 helpful vote
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Goop Face & Eye Products are AMAZING
June 26, 2022

I LOVE Goop face/eye products. I diligently follow Gwenyth's morning and evening routines (as shown on the Goop website online videos). I've used the products only for about 2.5 weeks so far and ALREADY notice a large difference in that my bags are much smaller, circles are lighter, and I really don't even see my crowfeet lines anymore. Amazing! Thank you, Gwenyth and your Goop Scientists. My face skin is firmer, cleaner, and brighter than ever. I bought all the morning/evening products with hopes of more moisturized skin, and I ended up with so much more. Please don't ever discontinue your products! Sincerely, Andrea Woll (Fairlawn, Ohio)

Date of experience: June 26, 2022
Nevada
1 review
1 helpful vote
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I made the first order from Goop and bought a detox bath salt and amid acid shampoo & conditioner. I am very surprised that the quality is bad. The bath salt doesn't dissolve and the hard salt irritates my butt skin so bad. I couldn't even sit down in the tub. Shampoo and conditioner, it's nothing special. It's expensive for nothing works. I will never order them again.

Date of experience: August 23, 2023
North Carolina
1 review
18 helpful votes
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The New Candle
January 14, 2020

How totally disgusting to present a candle referring to your vagina! Who the hell do you think you are, Gwynnie? And why in the hell do you believe that you have the answers to all of life's trials and tribulations? Just STOP trying to prove to the public that you are relevant. You're a total narcissist with nothing but money and crass crap to peddle!
Should have stuck to acting. At best you were decent at that. All women should be offended at this horrific, money grabbing website!

Date of experience: January 14, 2020
California
1 review
9 helpful votes
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Something doesn't add up when I see pictures of Goop Offices with 250 people in Santa Monica. How can their customer service be as lacking as it is? I returned 2 bathing suits, Heard nothing from Goop, tried to contact them, no body ever answers the phone. And much of the time it seemed to be out of service. I thought I was dealing with a rip-off brand. I tried calling for weeks. Could never get through. No body answered my emails after the first one that said we are a small team, but we'll get back to you. Eventually I got through and was issued a credit, but everything was rushed and uncivilized, the person on the line was "so busy with the sale" that she just issued the over $500. Credit. Beware. Something is wrong with this experience. Do they stall issuing credits because they have a cash flow problem? Has Gwyneth ever called her customer service line? Does she know about this. I rather think she must.

Date of experience: July 12, 2019
Australia
1 review
6 helpful votes
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Over the past several weeks I have sent over 6 emails to Goop inquiring about a product submission. However, now, after reading the posts on this page, I won't bother as their customer service rates at below basement level. I also copied in my messages to other email personnel listed on their web site. They are a joke as no one responds.

Date of experience: August 10, 2018
Canada
1 review
0 helpful votes
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I ADORE GOOP. Your message is so positive, empowering and accessible to everyone. The podcasts are incredible. The insight, communication and acknowledgement of our human connection is so insightful, generous and transformitive. Thank you! I am soooo grateful. You are not shy to address issues around aging and sexuality. You face the taboo. Thank you.

Date of experience: January 24, 2022
Hong Kong
1 review
9 helpful votes
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Ordered on Aug 5, the website said will ship the following 2 business days in normal week. 5 days later today, no one even reply my email! I need it for my friend's birthday, now I have to buy another gift for her. Wasting my time and far behind my expectations! The worst online shopping experience ever.

Date of experience: August 9, 2018
Oregon
1 review
9 helpful votes
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Don't call and expect to talk with a live person, and by the way if you were to get a live person you better make sure you call during "normal east coast hours". If you email, you'll get a response that gee, sorry, we're a small group and we'll get back to you in 24 - 48 hours... a very lame excuse if you're trying to be a national online distributor. I returned my third order of the High Scoot Genes vitamins because I felt no difference and upon comparison, they were no different than my $30/mo vitamins. It has been nearly 3 weeks since they received the return (according to the tracking number) and I still haven't not received a credit, nor have I been able to get an explanation.

Date of experience: October 11, 2018
New Jersey
1 review
4 helpful votes
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Do not do automatic shipping. Impossible to cancel. I had to cancel my credit card to stop order. Nobody in customer service gets back to you. Must be a cheap company with no one working there and Gwyneth laughing all the way to the bank.

Date of experience: October 11, 2018
GB
1 review
12 helpful votes
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Scam
January 13, 2020

Total and utter scam, none of it works. I got some of the crystals for my wife and they are identical to the rocks I get for my fish tank. Stay away, or just pick up a rock from a gravel driveway nearby.

Date of experience: January 13, 2020
Pennsylvania
1 review
8 helpful votes
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I'm online looking a specific item. A vesper 24k Nekalce. I paid $174.00. The USPS driver never knocked in my door and claimed I wasn't home. Yet I was on the lookout and stayed home just to sign off on this package. I call and arrange a pick up at the USPS center. An hour later I got a notification saying sender requested a return. I go on the website to check my order status and all of my info is cleared and nonexistent. At this point I'm like WTF. I go to call to no avail, I email and it can't even be sent just stuck in que. I have tried to email from multiple accounts and to no avail. This is a $#*!ing scam. Yet they took my funds and have not issued a refund. I'm pissed beyond my control. If you are thinking to order than think again. A wise person learns from others mistakes. SMH in utterly disbelief that I am out if nearly $200.00

Date of experience: February 19, 2020

Overview

goop has a rating of 1.5 stars from 39 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with goop most frequently mention and customer service. goop ranks 1769th among Women's Clothing sites.

service
8
value
8
shipping
6
returns
7
quality
8