Product arrived in a very good condition, and earlier than scheduled. Tracking was easy, and I appreciate that it was easy to request arrival date. Recipient was pleased with the gift we ordered through your service. - Thank you.
I ordered a cake for my son's party and it did not arrive on time. Goldbelly tried to blame slow shipping times for the delay, but they didn't even ship the cake until the day it was scheduled to arrive. They refused to refund my money. I would up buying another cake from a local grocer 5 minutes before party just so we'd have something. Disappointed by Goldbelly's lack of understanding.
The food was wonderful, it came in just two days, ice packs still frozen. I won't be able to order again for a while but I will tell everyone how wonderful my experience was. I was able to order that time because my stimulus check had come and I am almost 75 years old, born in Danforth Maine and wanted to help out a place of business in my birth state, So very glad I did! Thank you for the great service!
I really liked that I could choose the date for delivery. Everything arrived on time and the quality was excellent. In this different time of social distancing, we were able to enjoy one of our favorite NY foods and relive good memories.
Love the spiral ham. My friend sends me one every year. Had to freeze the cookies since the office is nothing but baked goods and will look forward to them next month when everything else is gone and everyone wants something sweet.
The choices available, the delivery on time, great service. At a time of such anxiety I sent food to my son isolated in his apartment under stay at home order. He was so happy with the food. Thanks for providing these services.
Everything! You're my go-to for a lot of things now. I have been happy with everything I've ordered. Reliable. I randomly order different things for myself and other people and we all love it. Word is getting spread here in Utah. :)
It was great. I ordered these in memory of my 26 year old son who passed away. I took him as a teenager to Chicago and ate at Gino's East. Everytime i went to Chicago, i brought him one home in my carry on. :) Eating these pizzas last weekend with our family was a healing experience and connected is all to hood memories of Ben. Thank you all. May God bless you.
Mitch Temple, Alabama
I ordered these as a Father's Day gift for my dad, who lives a few states away. Everything was delivered on time and he was over the moon. Thank you for providing something I never thought I needed until now. This is an amazing service and will definitely be ordering again. Thank you!
Absolutely everything! My Birthday Cake arrived
As planned, mid day. It was packaged with the up
Most care. I could see how special it had been packed. Every frosting rose petal was in perfect
Condition. It looked like a picture on a magazine
Cover. I was thrilled! The cake itself was amazing.
The lemon and raspberry filling was delicious. The
Cake itself was full of flavor and extremely moist.
Everyone loved it. I was a very Happy hostess.
It was my first experience with your Company.
What a treat. Can't wait to place another order.
We ordered donuts for $59 (yes quite pricey for 12) but they are gluten free and from our favorite place in Chicago. It was our first time ordering. My kids were so excited to get them. Upon their arrival, we were crushed. Completely melted to the wrappers and the package box was torn open. They arrived on time so it was not due to delays with shipping. We felt completely ripped off. I immediately contacted customer service and requested a refund. It took a week to hear back and Only to find out per policy, NO REFUNDS! They do not stand behind the products they sell. For my first experience and the price. I was very disappointed and had to share so others do not make the same mistake as me. Big RIP OFF AND SCAM! DO NOT RECOMMEND!
I ordered an $80 cake for my mother under the impression that since the cake would be traveling a while it would be frozen and packed with dry ice. No she gets it and it's a ball of junk! I will never use this site again!
Hi there, we're so sorry to see this occurred! It looks like there just wasn't enough coolant in this packaging! We're constantly fine tuning our packaging to keep in good shape with all the elements and carrier issues. Thank you for bringing this to our attention. We hope the reshipment was enjoyed much more the 2nd time around!
The cheese container for my cheese steaks broke open in delivery. They will refund the cheese but as for the ruined CHEESE steak sandwich I'm out of luck. I would have never paid 78$ for steak and bread sandwiches. Profits over service, keep away from them
Thank you for your feedback. It looks like a team member has further assisted you with this order. As the rest of your order arrived on time and in good shape, we're unable to fully refund your order, as only one portion of the order came damaged. In addition, we've also sent over a $15 coupon code to use towards a future order. We appreciate your patience while we worked on this issue!
I ordered the shake shack burgers. Basically just paid $60 for a package of regular ground beef and some buns. Instructions didn't make sense, packages all required scissors to open, it didn't include tomato or lettuce so I had to send out a second order for additional supplies, and it honestly didn't taste any different from a regular hamburger.
Skip this nonsense and just go buy some regular burger meat for $10...
Well, I logged on to order from a completely different restaurant and it was not listed. So I searched for other places. I wish the restaurant and vendor options were longer.
Plus, I was told one delivery would be made by TU 6/23 but then get an email it would be delivered Fri 6/26 instead.
The first delivery was not completely frozen but we decided to eat that day. Seems shipping took longer and Ice packs started to lose their muster.
The bagels were good when they first arrived. I would like to suggest that the company provide a sheet of paper on how to keep them fresh because after only 4 days there was mold. Perhaps indicate that if they cannot be consumed within 3 days to freeze them.
Wow! It was a lot of boneless perfectly seasoned Cajun turkey with corn bread stuffing. My guests loved it. I will never be able to top it for next Christmas dinner.
Only thing I can do is order again next year. Thank you for making my dinner so special.
This item was a gift. The couple watched the delivery on camera. Unfortunately, delivery person dropped the box from waist high and it bounced a few times. Although packaged well did not survive the volley ball toss.
Flavor was good and presentation slightly lopsided. I would consider ordering again.
The order was well packed, fresh, easy instructions for preparation and delicious. Have not yet received the pizza but I expect it will likewise be delicious. Have placed additional orders. So pleased to have found your site
Impressed getting here on time during these challenging times. Impressed how well it was packaged. The cake looked perfect from secure packaging. The cake was delicious.
I am for sure a fan of this whole experience. Wow.
Overview
Goldbelly has a rating of 3.4 stars from 25,799 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Goldbelly most frequently mention perfect condition, customer service and time delivery. Goldbelly ranks 1st among Food Delivery sites.
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- New York, NY, United States
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
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We are so sorry to see your order arrived late for the birthday. An agent has reached out to you and made an exception to our shipping policy and set up a resolution for you. Should you need further assistance, please reach out to us at support@goldbelly.com.