The company has garnered mixed feedback regarding its reputation and customer service. While some customers appreciate the quality and freshness of the products, particularly for special occasions, a significant number express frustration over delivery delays, inadequate customer support, and issues with order fulfillment. Complaints frequently highlight poor communication, lack of responsiveness, and unsatisfactory resolutions to problems, leading to a sense of distrust among customers. Overall, while the product offerings are well-received, the company's service shortcomings may deter potential customers seeking reliable and timely delivery.
This summary is generated by AI, based on text from customer reviews
It was delivered on time, perfectly packaged and was delicious!
Nice having one source. The gluten free brownies were excellent and popular even among those who can eat wheat.
A taste of NYC memories,! Liked everything! Totally on point!,,
It was packed so well, so, carefully. The product was still very chilled when it arrived. The ice packs were still frozen! The product is perfect and delicious. We couldn't be more pleased.
Dried fruits I ordered were delivered quickly and they are delicious.
Well, it was a gift, so we didn't get to eat it. But the customer service was excellent. Waiting on feedback about taste!
Unbelievable quality. Everything arrived as expected. An amazing experience
So easy to order, loved the free shipping. Can't wait to eat them.
Fresh and tasty. And the nova salmon is cut so thin you can almost see through it. Plus it taste great too!
It's hands-down the best cheesecakes I've ever eaten
Same quality, very fast delivery, still fresh. Cool winter temperatures during the shipment period helped.
Convenient and good choices, and you save addresses.
Just too small for a family can't wait for Christmas
Fast delivery. Packing was good and cake arrived as described. No issues.
We received a gallon of Phil's Fish Market capping last year. It came in from CA still frozen solid. With the addition of some clam juice, shrimp and prawns, it lasted many enjoyable meals. Yummmm. Ordered two gallons this holiday season for when our three kids and their families come here to AZ. Looking forward to a very happy meal together!
It was a gift to my brother. He said it was the BEST pizza he'd ever had.
Ziggys was delicious.
Bueno Beef was good but not great. Buy one at a Bueno Beef store to really appreciate the magic.
Third time we have ordered Ginos East and EVERY SINGLE TIME HAVE BEEN DISAPPOINTED. I really miss not being able to purchase a fresh pizza. I'm originally from Chicago.
Fantastic pizza...!
Packed with dry ice and frozen solid when I received it in Florida.!
Answer: Automated response. Also, i don't like how i have to write 50 characters for a response. Whatever my response isis what my response is.
Answer: Hi Julie! Thanks for reaching out. We proactively monitor all packages and will communicate any possible or actual delays via email directly to you. Please feel free to reach out to us via support@goldbelly.com if you have any questions. Thanks!
Answer: They aren't necessarily a scam, but very poor customer service policies. If anything goes wrong with your order, like it did with mine, they just blocked me from their Facebook page so I couldn't leave a review. It's just luck if your order arrives and looks as you would expect and if it doesn't you are out of luck. Just contact local bakeries or restaurants and have them deliver for you, no reason to pay Goldbelly and have a third party who cares nothing about your order throw it around in the back of their truck and deliver it trashed. Goldbelly is unscrupulous and a big risk of wasted money.
Answer: Hi Barbara! Yes, it is the same business- we added the extra L this year. Thanks!
Answer: I received NO credit Goldbelly is not standing behind it.
Answer: Hi Samantha- Goldbely ships the best, most iconic food in the US directly to your door from the very people who produce it. If you have any more questions or are looking for any suggestions please don't hesitate to reach out to us at support@goldbely.com Thanks!
Answer: Hi Karen! Thanks so much for reaching out. We're working on reviews for the individual products, but in the mean time if you have questions on anything or would like any recommendations, please feel free to reach out to our team at support@goldbely.com and we'll help you! Eat Well & Prosper! Capt. Goldbely
Answer: Please follow up again via email, chat or phone for a team member to review so we can further assist.
Answer: Hi there. You can place an order directly on line for the item you wish on www.goldbelly.com. You can also give customer service a call to assist you with placing the order.
Answer: Hi! They are one in the same- though we launched as Goldbely, we added the additional L last year. More L for the same low price :)
Goldbely helps people find the best food from around the country and have it shipped to their door. We work with the best tastemakers, food purveyors, restaurants, farmers and fishermen to supply you with the best of the best from around the US.