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The company has garnered mixed feedback regarding its reputation and customer service. While some customers appreciate the quality and freshness of the products, particularly for special occasions, a significant number express frustration over delivery delays, inadequate customer support, and issues with order fulfillment. Complaints frequently highlight poor communication, lack of responsiveness, and unsatisfactory resolutions to problems, leading to a sense of distrust among customers. Overall, while the product offerings are well-received, the company's service shortcomings may deter potential customers seeking reliable and timely delivery.
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Pecan cake is a Christmas tradition with us. It's fantastic.
Old favorites from my childhood living in Florida it's hard to find good italian bakery.
It arrive on time, really a day before. Easy to order.
WAs a gift and the recipient was thrilled! She lives in Florida and you cannot get a decent bagel there! She sent me a picture of them and they looked amazing!
Sent crab cakes to family on the west coast and they raved about the amazing crab cakes they received!
Quick easy transaction
No problems
Delivery was efficient
Great customer service. Can always depend on this.
They are a perfect gift for friends and a great addition to our own holiday meals!
Well packaged, arrived on time in perfect condition
Best fruitcake ever, and it even arrived a day early!
The food was fresh and delicious. It was perfect. I can't wait to order again.
I ordered this to take to a Christmas party at a friend's house. It was a hit! Everything was fresh and the assortment was wonderful. Best of all, I didn't have to do any baking myself!
Ordered Cheesecake from Juniors in NY 10 days prior for XMAS eve arrival. Here i sit at 6:11 PM, no one at Goldbelly to take service calls and finally an answer." We dont know why it did not ship". We will check day after XMAS.In the meantime we are scrambling for desert on Christmas.
Same order ordered 3 pkgs of 3-cinnamon bobka. Recd 1 pkg of 3 cinnamon and 2 pkgs of 3 Choclate. Had no use for chocolate.
1 order not recd-1 order WRONG! Mrry Christmas from Goldbelly.
Everything! The cookies were delicious and were delivered when promised! I will totally order from Goldbelly next year!
Easy to find a great product and shipped quickly. Win-win, in my book!
Sent to a friend for Hanukkah and she loved it. Said it was fresh and none of the donuts were "smooshed"! She shared with friends and all were delighted. Thank you.
Answer: Automated response. Also, i don't like how i have to write 50 characters for a response. Whatever my response isis what my response is.
Answer: Hi Julie! Thanks for reaching out. We proactively monitor all packages and will communicate any possible or actual delays via email directly to you. Please feel free to reach out to us via support@goldbelly.com if you have any questions. Thanks!
Answer: They aren't necessarily a scam, but very poor customer service policies. If anything goes wrong with your order, like it did with mine, they just blocked me from their Facebook page so I couldn't leave a review. It's just luck if your order arrives and looks as you would expect and if it doesn't you are out of luck. Just contact local bakeries or restaurants and have them deliver for you, no reason to pay Goldbelly and have a third party who cares nothing about your order throw it around in the back of their truck and deliver it trashed. Goldbelly is unscrupulous and a big risk of wasted money.
Answer: Hi Barbara! Yes, it is the same business- we added the extra L this year. Thanks!
Answer: I received NO credit Goldbelly is not standing behind it.
Answer: Hi Samantha- Goldbely ships the best, most iconic food in the US directly to your door from the very people who produce it. If you have any more questions or are looking for any suggestions please don't hesitate to reach out to us at support@goldbely.com Thanks!
Answer: Hi Karen! Thanks so much for reaching out. We're working on reviews for the individual products, but in the mean time if you have questions on anything or would like any recommendations, please feel free to reach out to our team at support@goldbely.com and we'll help you! Eat Well & Prosper! Capt. Goldbely
Answer: Please follow up again via email, chat or phone for a team member to review so we can further assist.
Answer: Hi there. You can place an order directly on line for the item you wish on www.goldbelly.com. You can also give customer service a call to assist you with placing the order.
Answer: Hi! They are one in the same- though we launched as Goldbely, we added the additional L last year. More L for the same low price :)
Goldbely helps people find the best food from around the country and have it shipped to their door. We work with the best tastemakers, food purveyors, restaurants, farmers and fishermen to supply you with the best of the best from around the US.