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The company has garnered mixed feedback regarding its reputation and customer service. While some customers appreciate the quality and freshness of the products, particularly for special occasions, a significant number express frustration over delivery delays, inadequate customer support, and issues with order fulfillment. Complaints frequently highlight poor communication, lack of responsiveness, and unsatisfactory resolutions to problems, leading to a sense of distrust among customers. Overall, while the product offerings are well-received, the company's service shortcomings may deter potential customers seeking reliable and timely delivery.
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It arrived on time and it was fresh and beautiful and my sister said it was the best gift she could have gotten
Great product. Have used it before. Love to bake with the Amish Butter.
Fun and delicious, and arrived exactly when you said it would (even during the holidays!)
It arrived on time and the gift recipients loved them
Everything comes exactly as described and on time. Instructions for cooking or heating are straight forward. THIS IS GREAT.
It's wonderful to be able to send hometown favorites to loved ones who can't get them where they live.
I really like the fact I was able to get a good friend bagels from New York that he loves.
My aunt and uncle love it. So moist. This year my Uncle is ill in the hospital and she took some to him... only thing he would eat
It was a pretty cake, that was basically a photo prop.
Sent to my granddaughter and she loves them... this was received awhile ago!
Companies food was a home run and gold belly was good about communication of delivery status.
I loved these cookies! They were so delicious. Thank you!
Very highly recommend they communicated well and followed up
The cheesecake was fine according to the recipient.
We sent this to a friend as a gift. It arrived on the day requested. I cannot tell you about the product as it hasn't been tasted.
- My order was delivered on time
- Efficient,
- Good food quality
Everything! The shipping and pricing were all on point!
I was able to find them and delivered to me in a timely manner.
The product is very good & delivery is outstanding
PERFECT! Arrived frozen & perfect! I will order from Hebert's Specialty Meats again! Turducken cooked perfectly & tasted amazing!
Answer: Automated response. Also, i don't like how i have to write 50 characters for a response. Whatever my response isis what my response is.
Answer: Hi Julie! Thanks for reaching out. We proactively monitor all packages and will communicate any possible or actual delays via email directly to you. Please feel free to reach out to us via support@goldbelly.com if you have any questions. Thanks!
Answer: They aren't necessarily a scam, but very poor customer service policies. If anything goes wrong with your order, like it did with mine, they just blocked me from their Facebook page so I couldn't leave a review. It's just luck if your order arrives and looks as you would expect and if it doesn't you are out of luck. Just contact local bakeries or restaurants and have them deliver for you, no reason to pay Goldbelly and have a third party who cares nothing about your order throw it around in the back of their truck and deliver it trashed. Goldbelly is unscrupulous and a big risk of wasted money.
Answer: Hi Barbara! Yes, it is the same business- we added the extra L this year. Thanks!
Answer: I received NO credit Goldbelly is not standing behind it.
Answer: Hi Samantha- Goldbely ships the best, most iconic food in the US directly to your door from the very people who produce it. If you have any more questions or are looking for any suggestions please don't hesitate to reach out to us at support@goldbely.com Thanks!
Answer: Hi Karen! Thanks so much for reaching out. We're working on reviews for the individual products, but in the mean time if you have questions on anything or would like any recommendations, please feel free to reach out to our team at support@goldbely.com and we'll help you! Eat Well & Prosper! Capt. Goldbely
Answer: Please follow up again via email, chat or phone for a team member to review so we can further assist.
Answer: Hi there. You can place an order directly on line for the item you wish on www.goldbelly.com. You can also give customer service a call to assist you with placing the order.
Answer: Hi! They are one in the same- though we launched as Goldbely, we added the additional L last year. More L for the same low price :)
Goldbely helps people find the best food from around the country and have it shipped to their door. We work with the best tastemakers, food purveyors, restaurants, farmers and fishermen to supply you with the best of the best from around the US.