Goedeker's

I ordered a lot of furniture. A fabric Couch & Loveseat set; A leather sectional 3 piece plus an additional leather loveseat from the same set. The price was great, got delivered quickly. Upon delivery, the delivery people left all 6 large items, packaged in the driveway, asked to inspect the outside of the boxes. Did not want to wait for us to unpackage everything and inspect everything individually. The boxes themselves were intact and there was no visible damage. It took hours to unpackage them. One of the leather pieces-which was a loveseat, had a friction rub right on the front where the colored leather was rubbed off along with stitching; the fabric couch had what appeared to be a burn mark on the backside. The 3 piece sectional was way too big for our space. I contacted Goedekers the very next morning informing them of the 2 damaged items, and the request to return the wedge of the section (as its sold in individual pieces), and they refused to do anything saying it was signed off 'free and clear of damage'; they won't take the wedge back, and they no longer return my calls, emails, and when I call they don't help but say 'upper management is going to get back to you', its been over 2 months. This is the worst company I've ever dealt with!

NEVER ORDER FROM THIS COMPANY.
I ordered a platform bed frame from them. On there website it showed the price $37.72. I then received an email from David Feltz Customer service supervisor. Letting me know that the website price was incorrect and they are cancelling my order. I called the number provided and spoke with David. When I asked to speak with his manager he gave me a fake email stating this is the owner of the company. David did say that there going to refund me my money but I'm not so sure on that. David also gave me the option to pay an additional $129.00 and I could still get the item

March 23: Deliver me the wrong refrigeration
March 30: Tell me they will pick up the wrong refrigerator. Call me to confirm pick up and never show up.
April 4: Pick up wrong refrigerator and tell me they will deliver the correct one on April 6.
April 6: No one calls or knows when they refrigerator will be delivered
April 12: Correct refrigerator finally delivered.

I had to leave work 4 times to get this refrigerator shipped. When it came, the box was destroyed because instead of sending me a new refrigerator, they picked up the one that was incorrectly delivered and opened.

Never ordering from here again.

Great price on a great oven, but... It was a good thing I was not in a hurry to receive this oven. There was no mention of how long it would take to get, but it took almost 4 weeks to arrive. Since this was ordered for a remodel and not to replace a broken oven its all ok, otherwise...

Ordered from Goedekers May 21,2020. I didn't not receive my items until June 26 2020. The stove top I received was not the right size. I requested a return on 7/2/2020. Countless phone calls just to receive a return address for them and I finally received one on 7/24. Item received by their receiving department on 7/28. It is not 8/17/2020 and I still have yet to receive this refund! BAD BAD BAD COMPANY! Should be reported to the BBB

Customer service grows increasingly impersonal. Automated phone assistance and form email letters are standard practice for most companies. But there is one company for whom the personal touch is an integral element of their business Goedekers of St. Louis, Missouri. I know of no company whose customer service surpasses Goedekers. Have you ever received a hand written note AND a phone call AND an email thanking you for your purchase? AND encouraging you to call if you have any questions? AND friendly, knowledgeable and helpful individuals when you do call? I am so thankful my contractor recommended Goedekers. Besides superb customer service, the selection and pricing is incredible! Needless to say I am a Goedekers fan and loyal customer! Thank you! Thank you! Thank you! I salute you Goedekers! This experience renewed my faith that there are businesses for whom the customer, not profit is the bottom line.

Terrible customer service with very poor communication & delivery service! Will never order from there again! Would call to get the status on the order & was given the run around. The delivery trucking company was horrible. AM Home Delivery would hang up on the call numerous times and the management there is horrific and will not return calls or communicate in any way. The management there and at Goedekers leaves a lot to be desired. Ordering furniture from Goedekers turned out to be a terrible experience!