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Go-Parts

Overview

Go-Parts has a rating of 4.4 stars from 749 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Go-Parts most frequently mention customer service, fast delivery and timely manner. Go-Parts ranks 15th among Auto Parts sites.

service
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This company responds to reviews on average within 5 days

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1,395 reviews
How would you rate Go-Parts?
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Texas
1 review
1 helpful vote
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Perfect fit replacement mirrors for F250. Easy to install for DIY types. Includes all the essential features (lights, ambient temp sensor, etc). Saved a bunch of money buying these and installing myself versus taking the truck to a dealership.

Date of experience: May 15, 2024
Missouri
1 review
1 helpful vote
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Great service
September 12, 2024

My part was delivered within the expected delivery date and great customer service, they responded to me the day of me contacting them about an issue I had.

Date of experience: September 2, 2024
New Jersey
1 review
3 helpful votes
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Good luck on getting a response to any kind of communication with this outfit 11 days to get the part. I was fortunate they sent the correct part. I maybe spoiled by AMAZON and they cost a few bucks more, but well worth it.(And with amazon you get your part in 2 days).
Never again Go-Part...

Date of experience: January 7, 2015
Go P. Go-Parts Rep
over a year old

Hello Todd,

Our orders take 1-3 business days to process and then 3-5 business days to arrive once shipped (within the Continental US)

North Dakota
1 review
0 helpful votes
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Ok
December 1, 2024

It was on time but hood was damaged but that's the risk you take ordering online

Date of experience: November 21, 2024
Go P. Go-Parts Rep
5 months ago

We are sorry to hear that you are having issues with your order. Our customer service team will reach out to you so that we can try to help. Have a wonderful day.

Georgia
1 review
4 helpful votes
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Ordered headlights three weeks ago after striking a deer. I have been lied to twice about ship date. When sent an e-mail (because I couldn't reach anyone by phone) telling them I would like to cancel my order I get an e-mail 20 mins later with tracking number! This business is a joke.

Date of experience: November 26, 2014
New Jersey
1 review
2 helpful votes
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I ordered two parts
October 6, 2014

I ordered two parts. I was charged for both and shipping for both but only one shipped. I would not have a problem with that so quickly but you CANNOT get in touch with anyone in this company. They have not responded to emails, the phone number always indicates that it is outside of business hours, and the online chat I just got blown off saying both parts where in the order although the email they sent me indicated it was only one of the parts. Prices are good but not worth the hassle as I now have to contact Visa and dispute the charges and then order my second part from another provider.

Date of experience: October 6, 2014
New York
1 review
19 helpful votes
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I purchased a side mirror for my 2011 Hyundai Sonata. The price was extremely fair considering the dealer wanted more than my car payment for parts and labor. There was no tutorial for my part but I did find directions after much searching on a Hyundai message board. The part was backordered and still processing after over a week so I emailed to see what was up. I got a prompt response and a 15% discount so I was happy. The part came and I installed it myself. Money saved. That damn thing had been broke for 8 months. I'll be sure to come back because F--k the dealers for those crazy high prices. Go-Parts.com has awesome customer service.

Date of experience: May 21, 2014
New York
1 review
2 helpful votes
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Ordered two parts, first one came in days with shipping info. Both were supposedly shipped together. Second never arrived. After two calls to Cust. Svc over several days and being busy with other issues... two weeks later the other part arrived. Despite requesting email notice of shipping for 2nd part (twice), it just arrived on the doorstep one day. I will purchase elsewhere next time.

Date of experience: May 10, 2014
Missouri
1 review
0 helpful votes
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Trustworthy
December 5, 2024

Fast, great packaging,and accurate description.Will order from them again

Date of experience: November 21, 2024
Oregon
1 review
13 helpful votes
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Except for the fact that I had to wait an additional week for my passenger headlight assembly to be shipped. After receiving the driver side assembly and talking with customer support I was told the passenger side was out of stock but was never informed of this when I ordered it. Both assemblies listed as "in stock" when I ordered. Anyway, the assemblies work great and look as good as OEM. Very happy with your products.

Date of experience: May 13, 2014
Georgia
1 review
0 helpful votes
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Window came in fast and was perfect fit.
November 28, 2023

Needed quick replacement after someone thought it would be fun to break in several trucks breaking out the rear windows at the Hotel we stayed at in Valdosta, Ga.
Window for my 2011 F-150 came in fast and was perfect match and fit.

Date of experience: November 28, 2023
Arkansas
1 review
11 helpful votes
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I had to get a new headlight kit after having an accident. I went to the Buick place and they wanted $600.00 to repair it. That was more than I could afford. My daughter found you on internet and ordered the part I needed plus the windshield washer motor which was not a necessity but I figured for the price I'd get it. I was thrilled with the swiftness of delivery. I loved the way they packaged the headlight. No harm could come to it on its way here. I had a friend who did the work for $50.00 and it was done in 20 minutes. It was so easy! I definitely will tell friends about this web site. I had a huge savings. The Buick place wanted $150.00 to do the motor thing. What a rip off! I had no idea. Keep up the good work and I thank you. It was so easy to do it on the computer.

Date of experience: May 15, 2014
Colorado
1 review
8 helpful votes
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Ordered part and was told it would be shipped in 24-72 hours. Took several calls and emails to finally hear back. They said they couldnt get part and would refund me. Two weeks go by and no refund. Today I finally get an email saying they refunded me 5 weeks ago.(at least they could keep their lies straight). They gave me a phony refund code.
Just checked Google and they have many complaints. They are on BBB alert list.
Cons

Date of experience: June 17, 2016
France
1 review
1 helpful vote
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Proactive, thorough and quick service
April 30, 2024

Easy order placing, and address verification functionality are very good. I had to contact customer support due to the mistake I made and I received fast responses that addressed my problem. Shipment was prepared fast and delivered on time.

Date of experience: April 20, 2024
California
1 review
3 helpful votes
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No customer service at all. No one answers their phones. Order is still pending even though the credit card has been charged, and still no product delivered. Getting ready to complain to the bank. Buyer beware!

Date of experience: June 6, 2014
Arkansas
1 review
0 helpful votes
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Overall happy with the product.
July 24, 2024

I was unable to track my item. When going to the track link, it said it was never sent. I did get an update through email from UPS the day before and the day of, but I thought it was fake because the tracking link never said shipped.

Date of experience: July 14, 2024
New Hampshire
1 review
0 helpful votes
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Got parts on time, but...
June 24, 2024

Web site has issues. It loses the items that get put into the cart, and you have to re-enter all the car information every single time. Almost went somewhere else, but tried it again the next day and this time it worked. Company continued to have errors on when my parts were coming in, as I was on a time crunch for state inspection deadline. You cannot call and talk to anyone; they only answer through email. They did this within a reasonable amount of time but with false information. They sent me tracking information but with two or the parts I needed, the shipping company said they hadn't even received the package to ship yet, then it just shows up at my doorstep a couple days later. Good thing I didn't cancel my appt to get the car fixed! Just poor quality communication all around, too stressful to deal with again, You can't plan on anything using this company.

Date of experience: June 14, 2024
Michigan
1 review
0 helpful votes
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Grille guard
February 29, 2024

Fast shipping! It was packaged very well. However, there was a scuff mark on the top of the grille guard but a little black paint took care of it. Installation was not so easy.Front bumper had to be removed. All in all I am very pleased with it.

Date of experience: February 29, 2024
New York
1 review
3 helpful votes
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Parts were not shipped until three weeks after payment was received. I emailed Go Parts a week after payment. They replied it was going to be shipped out the following day, and they never did. Will never do business with them again.

Date of experience: May 19, 2014
Australia
1 review
20 helpful votes
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Worth a risk
September 23, 2018

I took a chance ordering a part from a co. I'd never heard of in a foreign country but was pleasantly surprised. Ordered my tail light assy on Sept 12, it arrived in Tasmania, Australia on Sept 20, perfect condition, perfect fit for 60% less than quoted by my local OEM dealer. Am I happy, yep; would I recommend go-parts, most certainly.

Date of experience: September 22, 2018