GMPartsDirect

I recently bought some bushings for my Impala, I did it with my VIN #, what they sent me does not correspond, to return them I have to pay 35% restocking and shipping and return freight, they do not favor the buyer, think carefully before buying from them, other GM parts act very different, I had to keep the parts so as not to lose money.

I recently ordered a 2 bolt kit (GM Part number *******). This is a kit that contains two oil filter housing bolts. These guys cut open the packaging, removed one of the bolts, then scotch taped the bag back up to make it look like it only came with one. It is clearly printed on the bag that 2 bolts are included. When I contacted them, they said I would have to pay the same price again to get the other half of my order. What a scam.

I would not even rate this a one - if there was an option for zero I would choose that.

Between ordering the parts with no ETA, No response after multiple calls or emails, and the parts showing up damaged - I don't even want to mess with a return process.

These guys are just middle men - go to the dealer or order elsewhere because they are terrible between service, and responses it's ridiculous.

11/10 would not recommend, even to my worst enemy.

I thought this would be a legit site to order from… wrong. I ordered a light up emblem. Part did come in after a while but then stoped working because of faulty seal. No problem with a year warranty right? Wrong again. There is no customer service! I always get an answering machine and when I sent emails I only received what seemed to be auto generated emails. Looks like I just lost 300 bucks. Will never purchase here again. And will do everything in my power to get the word out so they cant screw anyone else over.

Order the part stated to make sure part was correct I had to give the vin# of the vehicle which I did & year make & model. I received the part a week later was not the correct part it's not the right order number tried to call no one ever answers only a recorded I texted I emailed no response I love messages numerous messages no response looks like I've just lost over $100

My car has been out of commission for over a month because they have shipped two drive shafts that arrived broken. The first was packaged terribly and got completely destroyed during shipping. The second was packaged better but was damaged as well. They refuse to help me beyond the normal RMA process. If a decent company had caused this many problems, they would actually try to help fix it.

I ordered a part back in March 2023, I never received it. I have tried multiple times to contact customer service and we re at the end of May and still response from them. They charged my card & got payment.
I got no part & no refund. I tried calling but directs you to website. Won't be ordering from them anymore

I placed an order on 6/28/2022. As of today 8/8/2022 the order is still listed as "in progress" for items that were all listed as "in stock" on the website. I emailed, sent in a support ticket, and called with no answer. I left a voicemail that has not been returned. I have no way to cancel the order on the website. I had to go with another vendor to get the parts I needed. Terrible customer service.

Ordered a part and it got a far as them creating a shipping label but it never shipped. It's been weeks now and I still don't have a part, usps shows they're still waiting for the package to ship out, and customer service won't respond to emails and never answers the phone. Don't order from here

Jordan Anderson support, by far and I mean by far worst customer service, and also there company.

They dont have any phone numbers or leads to a manager available on the site obviously on purpose, so we cant reach them when they scam clients.

I would give a negative 10 if I could on here. Next up is my credit card dispute with them.

Lots of information online. If you need someone to provide information that you can't find on their website, forget it. No one answers the online sales phone or emails. The parts guys at Flow Automotive won't help and will direct you to the online department that doesn't return calls.

I've ordered 5 times from GMPartsDirect (which is really Flowauto)
The parts take a while to come but they do come.
The larger problem is the customer service is limited.
They won't answer questions on parts, and the instant it ships they stop answering calls.

I ordered parts this last time and they sent me older parts that were deprecated.
I can't get an explanation from them on that.

It's not a great feeling installing an obsolete part.

I wish I had seen their poor reviews before. There was no update to my order status. I called them couple of times, no reply. Sent them an email and someone replied that They've hold my order "waiting response" without any notifications to me. Reason was they had to buy my order from GM and ship it to me, they wanted to see whether I was ok with additional delay! But hey, you should have told me not waiting for me to asking you couple of times on order status

They're happy to take your money, but they are no longer in business. I placed an order for several parts - they charged my card, acknowledged the order, and 3 months later it still shows "in progress". They do not answer the phone or reply to emails.

Stay away. No communication and sent me a dirty used seat cushion. Not to mention it was the completely wrong part.

Ordered a part that was in stock at many vendors. Waited 20 days and no part. Sent an email asking for status, but no response. Waited another week and reached out again. Again no response.
Terrible vendor. Spend your money somewhere else. ANYWHERE else, actually.

Don't shop here or any gm website unless it's the official gmc website unless you want to be robbed. Ordered a pair of leaf springs for my 2011 gmc after shipping and tax it came out to around $550. Order number was never sent. Won't answer your calls or emails. The parts never came and they triple charged my account over $1600. Absolute crooks.

Ordered wheel studs 10 days ago have been trying to get a tracking number for my order. I have called several times emailed them 4 or 5 times with no response. Sent a email to cancel order and still no reply. Very shadey I wouldn't recommend ordering from them.

My name is Thiago Arcuri Estevam, email *******@hotmail.com. On 12/16/2022 I placed 12 items in my cart and made the payment by credit card. Payment was debited from my card but the items remain in the cart as if they had not been paid for and an order number was not created for my purchase. I need my items urgently! I already opened a complaint on the site 6 days ago and until today I haven't gotten a response, my email is *******@hotmail.com and my whatsapp is *******110

The worst customer service I have ever seen, actually there is no customer service. I think this is a kid running a website out of his basement. Haven't spoke or received a return email from anyone in over 2 weeks. I have a truck bed cover damaged in shipping and they won't return calls or email. SCAM!
Don't waste your money like I did, not sure how they stay in business. If I would have done some research they would not have gotten my money. My fault for not doing my research!
Do yourself a favor STAY AWAY!

I just want you to know that GM Parts direct is the only place I go for all my GM replacement parts because you got the best price and your website is simple navigation to search for Parts. Your customer relations department are always attentive to my requests and you reach out promptly and that's another reason why I only buy from GM parts Direct so thank you very much

Purchased a simple set of O rings, but realized I did ordered the incorrect items. No problem, right? I contacted them via email requesting to cancel and was told I would pay a 35% cancellation fee. Okay, seems high, but it was a cheap part. I said I want to go forward with cancelling. They replied telling me that they would send a form over, but nothing happened after that. A few days later they shipped anyway. Great, now I have a part I don't need and I'm certain if I returned it, I would pay some exorbitant restock fee plus the shipping both ways. GMPartsDirect, you have lost me as a future customer over your unwillingness to be fair for your own gain. There are too many options out there to put up with this.

AVOID. AVOID. AVOID.
Deceptive return policy and misleading consumers. All parts are listed as "special order" when they are not. By doing this, they believe it gives them the authority to without your money via a 35% fee. It is a scam and it is astounding this place is still operating. Your order will take weeks to ship, you will become irritated and will call/email to cancel, they will conveniently say that it was about to ship...you will lose 35% of your payment. They will never provide proof of anything. It has ZERO affiliation with GM. Go to your local GM dealer and get the parts, they will arrive the next day. AVOID ordering from GMPartsDirect, you will lose money.