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Glyde

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Panama
1 review
1 helpful vote
Follow Alex F.
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3/3 on orders cancelled!
October 10, 2015

Placed three orders on three separate occasions on Glyde and received confirmation before all three being cancelled and account placed on hold. Sent a number of emails and even spoke with 2 customer service reps but my account is still suspended and I can't purchase anything on their site. I can only assume my credit card info is worth more to them than the commission they would have made on the phone sale.

Date of experience: October 7, 2015
Texas
1 review
1 helpful vote
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Smooth experience. Great Price.
August 25, 2016

I sold a broken iPhone 5C and got a great price that was much higher than what I saw offered anywhere else. Everything went smoothly and was communicated well. I have a very favorable impression of Glyde and will likely use them again when it's for another device to go.

Date of experience: August 22, 2016
California
1 review
0 helpful votes
Follow Matt S.
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Great Work
May 22, 2015

I like glyde a lot. I can sell games and get a good deal of money back. It's slightly more convenient than selling at a retail store and you get better value. The envelope system works well and they email you reminders if you get lazy about sending your envelopes (which I often do). They are a good service.

Date of experience: May 19, 2015
Wyoming
1 review
3 helpful votes
Follow Karen W.
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I ordered a phone from Glyde and cancelled the order and reordered an different one. I received the cancellation email, etc. The phone I actually ordered, was received well over 6 weeks after initial order and seemed to work well for the first 4-5 days. Then my daughter noticed the front display/glass pealing away from the phone. This phone was sold as excellent! By no means was this the case…a waste of $250.00. Now onto the phone I initially cancelled. Glyde charged me 3 months later for a phone I cancelled and never received. Now I am dealing with the bank's fraud department. SERIOUSLY…. You have been warned. Also, glide has not customer service reps and you are at the mercy of their minions answering your emails.

Date of experience: January 9, 2015
Colorado
1 review
6 helpful votes
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This website is a SCAM!
February 20, 2015

They advertise items they do not have just to attract customers. You will fill form, provide your credit card information and in a few hours you will get email saying that your order was canceled because "they" could not verify your information. This website does not have contact phone number so you send email and will never hear back from them.
Now, I am checking my credit card daily for any fraudulent charges!

Date of experience: February 17, 2015
Virginia
1 review
15 helpful votes
Follow Mike I.
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We ordered a new iPhone XS Max from Glyde and traded-in an iPhone 6s Plus. The initial transaction is very simple. You complete a quiz on your trade-in, order and pay for your new phone with the understanding you have 14 days to send in your old phone. Upon receipt of our new iPhone X and subsequent transfer of data, we returned the old iPhone 6s Plus. That is where the trouble starts. We have yet to receive credit for our trade-in phone (supposed to be a credit to the credit card you purchased the new phone with). Glyde states you will receive credit within 7 days, we are approaching 15 days. I have sent several emails (they don't have a phone number to call) without a reply. And the email they list on their website "*******@glyde.com" does not work, the email gets returned, you can only contact them through their Customer Support Template page. Not sure what my next course of action is, but I can tell you Glyde customer service is horrible and I will never purchase from them again!

Date of experience: May 14, 2020
Illinois
1 review
2 helpful votes
Follow Stephanie S.
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Beyond easy to search for your item and choose a price. I loved the packaging sent directly to me! Seriously, I did a "glyde commercial" for everyone at work because I was so excited about the whole concept. Thanks :)

Date of experience: August 12, 2014
New Jersey
1 review
2 helpful votes
Follow Eric F.
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I sold about 18 games and bought one game. All went perfectly without any problems. List your game and someone buys your product. It takes a couple of days to get the mailer and then you send the game in the mailer to he/she who bought it. Takes about a week to get to the buyer. They got two days they say the game is in bad condition or not. If they don't reply the money is yours.

On Glyde.com you can't go over a certain price for games. But yeah you want to stay competitive with other sellers of the same game. Some I want to list can't be sold.

Sincerely,
Eric

Date of experience: August 10, 2011
Saudi Arabia
2 reviews
3 helpful votes
Follow Ali K.
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I purchased tablet, paid with debit card. Transaction was cancelled and account suspeneded automatically with an email stating that they need to verify something. I emailed back, never got a response. A week later, with account suspended, they charged my card. Most horrible experience. These people should not be allowed to do business

Date of experience: June 5, 2017
Oregon
1 review
3 helpful votes
Follow Chris S.
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I received my I phone 4s and yes it looked as described in good condition. Apart from the charging cable was faulty. However after only two weeks I noticed I could not get wi fi. So I took if to the apple store for a diagnostic where I was told the wi if chip is not working. Very disappointing! Afraid I will not be recommending glyde to any one :(

Date of experience: July 16, 2014
Arkansas
1 review
0 helpful votes
Follow Jodie J.
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Glyde is horrible. First of all, it DID get here on time, but the phone is a piece of crap! I bought an iPhone 4 and it's absolutely terrible. It used to just go off and stay off for 30 minutes-3 days. Now, the screen is messed up and it is currently off and will not come back on. Stay away from Glyde!

Date of experience: August 24, 2015
Florida
1 review
0 helpful votes
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Great Experience!
March 31, 2015

Using Glyde to sell my Iphone 5C was the easiest process ever! It's no hassle and stress free! On average it takes about a week to sell your device, they send you a mailing kit for your device and within a couple of days if everything is ok they deposit the money right into your bank account! Easy breezy!

Date of experience: March 28, 2015
California
1 review
3 helpful votes
Follow Cory Q.
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I have been buying and selling video games on this site since I saw them featured on Gamespot.com. I have not been disappointed so far on either end as a buyer or seller. The prices are very affordable compared to Gamestop and are competitive with Amazon. It is much easier to sell games on here since they send you the mailer, their seller percentage is also lower than Amazon. If you are the least bit interested in buying or selling any form of media entertainment check this site out. Their interface is really easy to use and their credit card and bank decryption is just as good as Amazon.
One thing to understand however is that the products you receive do not come from Glyde. People put items up for sale (you can too). Their dispute policy is very fair if you receive a game that is not in the condition listed. This is happened to me only once and it was resolved quickly.

Date of experience: January 3, 2012
Georgia
1 review
0 helpful votes
Follow GA-Lara W.
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HORRIBLE service
March 2, 2017

Don't bother with this service! I ordered an iPad, waiting 2 weeks for it and then got an email saying they were cancelling the order because the seller didn't ship anything. I reordered an iPad, waiting another 2 weeks and again never received anything because the seller didn't send anything. Despite their claim that most of "their sellers are timely and reliable," I have found that to be an outright lie. To make matters worse, after you get screwed, the company just says we apologize for the frustration. Clearly they aren't willing to stand behind their business if they think a lousy apology is sufficient.

Date of experience: February 28, 2017
Andrew W. Glyde Rep
over a year old

Hi Lara. We appreciate the feedback and again I am so sorry about the delay. We will work to improve the communication throughout this process. I have followed up with your via the messaging service here on SiteJabber. Glad to see that the second order did arrive. We will mark the lateness of this shipment against the seller and work hard to make sure it does not happen again.

Pennsylvania
1 review
0 helpful votes
Follow S B.
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Worked Just Like They Said
April 12, 2017

I had an older Ipad in good condition I didn't need. I had never used Glyde before so I was a little skeptical of the process. But it worked just like the website explained. Might have gotten a little more selling it myself but this saved a lot of time and aggravation. Would use it again.

Date of experience: April 10, 2017
Missouri
1 review
0 helpful votes
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Terrible experience
August 24, 2015

I too had my account "flagged" due to a fraud alert. They did not answer my email explaining why this would happen (I have perfect credit) and confirming that my credit card would not be charged. This makes no sense. I've never been turned down due to credit in my 20+ year credit history. Really frustrating.

Date of experience: August 21, 2015
Texas
4 reviews
10 helpful votes
Follow marie r.
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I ordered a game for my daughter it just came out 2 weeks ago and we got it on Glyde, it was $15.00 cheaper then Game Stop.The game came in the mail in about a week, then i went on the website and clicked accept because the game was brand new. I have just ordered a movie from them.So far so good.If you are concerned about the website just order something small and see how it goes...

Date of experience: September 29, 2010
Maryland
1 review
1 helpful vote
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This site is horrible
October 9, 2013

This site is horrible. I tried three times to sell my old iphone and they kept suspending my account saying I had one already open. I told them no I did not have one open and no one in the house had one either. But still the jerk close my account. Never go to a site like this to sell your items that are a waste of time and rude management. Horrible piece of $#*! website every made.

Date of experience: October 9, 2013
New Jersey
1 review
6 helpful votes
Follow Rylee M.
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I Ordered an iPod on the 21st, It said that it would take up to 48 hours to confirm my transaction. The money has been taken from my account but I have yet to hear anything in regards to shipping. Today is the 25th and nothing? Poor customer service, but still willing to participate in business with you if someone were to get back to me.

Date of experience: January 25, 2016
Andrew W. Glyde Rep
over a year old

Hi Rylee. I am very sorry about this delay in getting back to you. Can you tell me the order number here or the full name on your account? I will check on the status of this order and if it did not process, the status of your refund.

Thanks,

Brian
Glyde Customer Service

Minnesota
1 review
0 helpful votes
Follow matt f.
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I Purchased 2 i phones from glyde.com to then have my account suspended and orders cancelled, meanwhile the funds are still being held (nearly $600) i use my card all the time for purchases without a problem,
My thoughts are Glyde.com may think my card details are worth more than my custom. Their explanation was that "We understand that some orders just aren't meant to be"
What a load of bollocks.

Date of experience: October 13, 2015
Andrew W. Glyde Rep
over a year old

Hi Matt,

I am very sorry about the account hold. Please let me know the order number of one of your attempted orders here and I can check on why the order did not go through and follow up with you via email. If an order has been cancelled, the charge on the card is voided, but it may take 2-3 business days for the voided charge to disappear from your bank statement. We apologize for the confusion.

Thanks,

Brian
Glyde Customer Service

Overview

Glyde has a rating of 3.3 stars from 922 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Glyde most frequently mention great experience, video games and shipping box. Glyde ranks 3rd among Mobile Phones sites.

service
85
value
76
shipping
77
returns
55
quality
70