Mike I.

We ordered a new iPhone XS Max from Glyde and traded-in an iPhone 6s Plus. The initial transaction is very simple. You complete a quiz on your trade-in, order and pay for your new phone with the understanding you have 14 days to send in your old phone. Upon receipt of our new iPhone X and subsequent transfer of data, we returned the old iPhone 6s Plus. That is where the trouble starts. We have yet to receive credit for our trade-in phone (supposed to be a credit to the credit card you purchased the new phone with). Glyde states you will receive credit within 7 days, we are approaching 15 days. I have sent several emails (they don't have a phone number to call) without a reply. And the email they list on their website "*******@glyde.com" does not work, the email gets returned, you can only contact them through their Customer Support Template page. Not sure what my next course of action is, but I can tell you Glyde customer service is horrible and I will never purchase from them again!