John N.

I bought an iPhone X through Glyde site 3 years ago and everything went well and worked as it should. However, I went to change the sim card I learned that the phone has been added to the black list of phones that owe money to the carrier. I am with Verizon and they said I have to track down the previous owner and get them to pay the debt and clear the phone from the black list before it can be allowed to be used again. I contacted Glyde and they do not keep records of transactions that old. Not sure why they don't keep records of transactions and consider 3 years of recordkeeping old. I have kept every email I have ever sent and received since the early 2000s -- it is not that hard. Unfortunately, the email receipt from Glyde for this transaction had no useful information in it -- all it had was the order id number. It did not document the seller, the phone IMEI number, or anything concrete. It was my understanding that all phones bought through the Glyde platform are free and clear to own but clearly there is a loophole to beware of.

I asked the Verizon rep how this is even possible given that I have already been using the for 3 years on Verizon and she said the seller probably sold while money was still owed on it, but it took awhile for their provider to catch up to them and black list it. At Verizon, the black list dis not get checked against my phone until another transaction happened, which in this case was me switching sim cards.

So now I am stuck with a perfectly good iPhone X that I cannot use with Verizon, bought through Glyde.

Here was their response:
"Hi John. I am very sorry this issue is happening now. Unfortunately we are not able to go back to this account record because it has been too long. We can only go back to a certain point unfortunately. With that said we are unable to track the previous owner for you. I wish it was within the warranty period - 2 years at most, we would have replaced it. I apologize
Mona from Glyde"

I have bought a few phones from the Glyde platform, but with this loophole available to sell unpaid for phones that later get blacklisted, and no long term support/record keeping at Glyde, I have lost confidence in this marketplace.