Glyde

I have purchased from them before without a problem.

This time I ordered ONE Mini iPad, paid and received ONE Mini iPad. However, they are continuing to charge me for TWO and different prices! Customer Service is a joke because they just say "yes, you did order two and received two" - I didn't and they never get back in a timely fashion - so, the second one now shows as accepted! You also cannot remove or delete your credit card information! This is the WORST company to try to deal with because there is nothing but an email address.

UPDATE - Since I still have no response from Glyde, I called my bank and put a stop payment on the funds. I have also launched an investigation into this second charge for an item I didn't order or receive. I received a reference number and a time frame from them. So, I'm hoping my bank can resolve what Glyde doesn't care to deal with - problems they caused.

Also, people, check your bank statements- Glyde was using the word "recurring" on the transactions which according to the bank means they can take monies out each month. This was confirmed by a friend who works in the banking industry.

SECOND UPDATE - they finally responded only to state that I did order and receive two products. WHAT IS THEIR PROBLEM? How do you convince someone who is unwilling to listen that you don't have this "second" order? Their system automatically "accepts" the products if the customer doesn't within a few days. I selected REJECT days before and now, I have "accepted" it according to them. This is a VERY EXPENSIVE NIGHTMARE!

THIRD UPDATE - my bank was able to get the total amount refunded. I will be closing my Glyde account.

In spite of the many negative reviews I read here last night, I still decided to order an iPhone 5s. Not long after, I cancelled the order as I wanted the iPhone 6. Cancellation went smoothly, as did the purchase of the new phone.

I woke up today to receive an email message from customer "service" that my order has been cancelled and my account permanently suspended because their software couldn't confirm my credit card information. This is the most ridiculous response I've every experienced.

I've used the same credit card to make hundreds of other purchases, it is a completely valid card. Even if the card had been compromised (which, to the best of my knowledge it has not), why wouldn't they simply ask for another credit card?

I wrote back to the company, but given how poor an experience others have had, I don't anticipate getting any relief. Never has it been so difficult to make a simple purchase.

Here is there response, word-for-word, to my request:

Thank you for checking on your account status and your purchase.

Unfortunately, our fraud software was unable to validate the information provided and could not process the transaction. Your order was canceled and the card used towards this purchase will not be charged. Any charges you see should be in a pending state only, and your card company should release the hold on the money within the next few business days.

I should let you know that we use a third party fraud analyst software that collects industry data to help flag suspicious purchases. Since our fraud software could not verify your information, we are unable to re-open your account.

I'm terribly sorry to disappoint you with this.

Sincerely

**
Glyde
Customer Service
**personal info redacted by admin

My first experience with Glyde was on 3/1/10 and I have been using the service ever since. I only use this website for video games and have not been disappointed yet. When I do make a purchase however, I always try to get a copy of the game at excellent or better quality. And I do not go for any games that are recently released. I have sold to day 21 games and have received 17, and only 1 came with a minor chip in the case, no delays, no problems with any of the people that sold me a game. I also use the site to gauge what the price is of certain games, and watch for prices to fall within my personal limit of what I would pay for it and then I pick up the game (with that extra 4 dollars shipping). By doing that I have bought many games for around 10-20 dollars final price and feel like I got a good deal.

You have to realize that this sites quality is based on how on top of things the person selling is to get the game to the one that bought it. If you go for a popular game, or during times of holiday there is a good chance you might have to wait more time. Or maybe like what happened to me recently, I had to go out of town and was unable to get a game sent within the time frame that Glyde set up for me. They asked if I had already sent out the game and I told them I was going to be a little late. Stuff like this happens and I can understand that it sucks not to get something in the time that you would have wished, but it all has to do with how well and honest the seller is. Glyde is the middle man and has to take the brunt of problems and try to remedy things as well as they can. Also, when I was first using the service out of habit I would take pictures and video of all my games just in case there was some sort of dispute.

That comes to an issue I do have with Glyde and that is I wish there was some sort of way to be able to anonymously see the quality of the seller before you buy from them and a way for the buyer to vote up a positive sale so you can be more trusting of what you are getting and not always feel like its a roll of the dice that you might get a lemon.
Oh, and also customer service is through email only but that is how I deal with most sites anyway.

Overall the site works well, the interface is clean and easy to use. While I am always worried about when I buy, I have no problems using it to sell. I come back to the site daily just to watch the prices change and when I see a good deal, I snatch it up. I have recommended this site to my friends and a few have actually signed up and have used it without any problems. I highly recommend it as long as you be wary that you are buying from a stranger, not Glyde directly.

Hello Glyde,
Regarding order # *******041
Placed today 10/19/2015
At aprox 1:15 pm. I got a email at 1:36pm. That my account was on hold due to fraud suspicions and that the order was canceled.(see attached)
Julie (Glyde.com)
Oct 19,1:36 PM

Hi Henry,

Thank you for checking on your account status and your purchase.

Unfortunately, our fraud software was unable to validate the information provided and could not process the transaction. Your order was canceled and the card used towards this purchase will not be charged. Any charges you see should be in a pending state only, and your card company should release the hold on the money within the next few business days.

I should let you know that we use a third party fraud analyst software that collects industry data to help flag suspicious purchases. Since our fraud software could not verify your information, we are unable to re-open your account.

I checked with my credit card co. And they approved $302.60 at
1:57pm today 10/19
They approved $302.60 at 4:15 pm 10/19
And approved $302.60 at 4:17pm 10/19
All 3 of these were approved and are now pending.
I do not understand what your people are emailing me and why are you processing my order 2 more times 3 hours after you sent me an email that my account was put on hold and the order was cancelled and my account would not be able to reopen my account...
I would like a phone number to speak to a manager please ASAP!
Or an email from a mgr. Please. I feel like I am being treated like a criminal instead of a customer.
Also I would like to know if I am banned from your site now or why am I on hold and can someone help me place this order or not.
There was nothing wrong with my credit card or the info I have given you. The credit card co said order amount was approved so I need to find out what is going wrong on your site, so I am trying one last time to resolve this and also to let you know 3 amounts of $302.60 are now pending in my account from today's order.
After reading the 100's of dissatisfied customers having the same problem, you all at Glyde have some serious problems
Thank you, h