Glyde

Glyde is great, it's simple to use and very little hassle. Sold games, movies, cell phones even tablets on here.

I ordered an iPhone 6s Space gray through Verizon network for 549.80 transaction #*******209.

After 1 day my account is on 'suspension' and I have not received any information other than the mentioned along with the return of my money.

I was unsure if I incorrectly put in my card information (I couldn't find my card and did it by memory but was 99% sure of what it was because I order online often and have a very good memory with numbers). Anyway there was that but I did get a confirmation email so I thought that ruled out that guess.
The other thing is I had $100 put into my account earlier that day and the bank was supposed to be putting in $500 and they said that day. So I ordered it about 2 hours later and when I received a cancel email thought it may have been from insufficient funds at the time I ordered. If this is the case I completely understand but would really appreciate the process to speed up as I have been to the bank and know I have the $550 in my account. However no body has gotten back to me in the past few hours and I really was not only looking forward to my new to me phone but I do not have a phone at all right now and it's pretty mandatory for my work and was already pushing it with the 7 to 10 shipping time... Will update as time goes on but if I do not hear anything in the next 2 days I will (cry because that's 2 days into the shipping process I could have been in and I really need a new phone and have been waiting a month to get the money for this phone) but also possibly move on to another used phone site, very disappointing because the site looked very promising. Hope this is resolved soon.

First, let me say that the customer service is very good... when they reply. The problem is they take 2-3 days. I got a very good deal on a phone. The phone arrived after some delays (1st seller cancelled). I ran the IMEI and the phone still had a balance. I contact Glyde and they respond in 1 day saying they are going to contact the seller. Not bad, but you only have 72 hours to accept/reject. They write back the next day and claim the seller called T-Mobile and sorted everything out. I call T-Mobile and phone still has balance. I write back telling Glyde the phone still has a balance and to please put me in touch with seller or contact them again. Note, at this point I only have until the end of the day to accept/reject. Unfortunately I did not hear anything until it was too late. I had to cancel the order and initiate a return. No big deal, I've wasted a few weeks but was confident I would get my money back. I get an email from Glyde telling me to expect a return package. They are very sorry, etc. etc. That was 2 weeks ago. I emailed a few days ago, no response. I hate doing chargebacks with my CC company because I know it can really hurt small business. Not sure what choice I have at this point.

Some tips for Glyde:
1) Before the seller lists, you should run the IMEI to ensure there is no balance on phones. It takes about 30 seconds. Swappa does it and so can you.
2) When customers receive an item and need to email about a problem that needs to be sorted, give the customer more time to accept/reject. Or make those emails a priority. Or enable chat for issues like this.
3) Ding/charge the seller for dishonesty (like selling a phone that is financed). The agent told me the seller has a strong record with Glyde. BS. Sellers know when they sell bad phones. This seller knew and tried to pull a fast one thinking I wouldn't check with T-Mobile (for others reading, you must check with the cellular company the phone is locked to. Swappa and other IMEI checkers won't tell you there is a balance).

Oh, and the phone still has a balance.

Anyway, I won't use Glyde again. You shouldn't either.

I AM VERY DISAPOINTED! I KEEP GETTING EMAILS ABOUT HOW MY ORDER IS ON HOLD ON PAUSE AND MY ACCOUNT IS ON HOLD. BLAH BLAH BLAH ITS HONESTLY SOO ANNOYING.

I think, it is the one of the best site.The quality of the product is the best.The price of the product is low. Ilike this site very much.

The iPhone I ordered was described as having "some signs of normal wear from daily use which may include some scratches or other cosmetic issues." Ahem. Yes. Well, about that. The phone was SHATTERED. So I tried to call Glyde. They don't have phone numbers. You have to email. So I emailed them. To their credit, they emailed back right away. However, he asked me for my order number. Well, there was no order number in my box--not one piece of paper. And I was on my cell phone. So I emailed back with ALL of my contact info. The customer service guy emailed me again that "He couldn't locate me without an order number, even with an email and phone number." REALLY?! A company can't locate a customer or their order number without an actual order number? I don't believe that's true. But that's what Glyde is telling people. Okay. So I have to stop everything, do a search, find the email from Glyde, screenshot the email then send them that. With a photo of the cracked phone. THEN I get a standard email from them asking me whether I got the phone and whether it's in good condition. I try and respond by logging in using my cell phone. Impossible. The capture code wouldn't work. So I had to wait to go home and log in from my computer. There, I get the message that they're reimbursing me "in full" but that I have to pay for the original shipping, which was $6! TRUE STORY. They sent me a CRACKED PHONE. Not jut cracked. Shattered! I am sending it back. And I have to pay for the original shipping. I kid you not. I will never, ever, ever do business with this company again. Tell everyone you know. Because if you do, this is what you're in for. Sorry stuff. I'd be better off braving Craigslist.