First, let me say that the customer service is very good... when they reply. The problem is they take 2-3 days. I got a very good deal on a phone. The phone arrived after some delays (1st seller cancelled). I ran the IMEI and the phone still had a balance. I contact Glyde and they respond in 1 day saying they are going to contact the seller. Not bad, but you only have 72 hours to accept/reject. They write back the next day and claim the seller called T-Mobile and sorted everything out. I call T-Mobile and phone still has balance. I write back telling Glyde the phone still has a balance and to please put me in touch with seller or contact them again. Note, at this point I only have until the end of the day to accept/reject. Unfortunately I did not hear anything until it was too late. I had to cancel the order and initiate a return. No big deal, I've wasted a few weeks but was confident I would get my money back. I get an email from Glyde telling me to expect a return package. They are very sorry, etc. etc. That was 2 weeks ago. I emailed a few days ago, no response. I hate doing chargebacks with my CC company because I know it can really hurt small business. Not sure what choice I have at this point.
Some tips for Glyde:
1) Before the seller lists, you should run the IMEI to ensure there is no balance on phones. It takes about 30 seconds. Swappa does it and so can you.
2) When customers receive an item and need to email about a problem that needs to be sorted, give the customer more time to accept/reject. Or make those emails a priority. Or enable chat for issues like this.
3) Ding/charge the seller for dishonesty (like selling a phone that is financed). The agent told me the seller has a strong record with Glyde. BS. Sellers know when they sell bad phones. This seller knew and tried to pull a fast one thinking I wouldn't check with T-Mobile (for others reading, you must check with the cellular company the phone is locked to. Swappa and other IMEI checkers won't tell you there is a balance).
Oh, and the phone still has a balance.
Anyway, I won't use Glyde again. You shouldn't either.