In spite of the many negative reviews I read here last night, I still decided to order an iPhone 5s. Not long after, I cancelled the order as I wanted the iPhone 6. Cancellation went smoothly, as did the purchase of the new phone.
I woke up today to receive an email message from customer "service" that my order has been cancelled and my account permanently suspended because their software couldn't confirm my credit card information. This is the most ridiculous response I've every experienced.
I've used the same credit card to make hundreds of other purchases, it is a completely valid card. Even if the card had been compromised (which, to the best of my knowledge it has not), why wouldn't they simply ask for another credit card?
I wrote back to the company, but given how poor an experience others have had, I don't anticipate getting any relief. Never has it been so difficult to make a simple purchase.
Here is there response, word-for-word, to my request:
Thank you for checking on your account status and your purchase.
Unfortunately, our fraud software was unable to validate the information provided and could not process the transaction. Your order was canceled and the card used towards this purchase will not be charged. Any charges you see should be in a pending state only, and your card company should release the hold on the money within the next few business days.
I should let you know that we use a third party fraud analyst software that collects industry data to help flag suspicious purchases. Since our fraud software could not verify your information, we are unable to re-open your account.
I'm terribly sorry to disappoint you with this.
**personal info redacted by admin