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Rafi A.

  • 2 Reviews
  • 7 Helpful Votes
  • 0 Thank Yous

Experience: Computers & Technology, Sports

Member since September 2015

  • Reviews

    2

  • First Reviews

    0

  • Thank Yous

    0

  • Fans

    0

  • Profile Views

    61

Review Distribution

2 Reviews by Rafi

7/25/20
I attempted to book a reservation at one golf course, ended up getting booked at another. I spent two hours trying to reach them to change. No luck. They don't have live customer support and when I tried to log into their site, I couldn't get them to send me a password reset (naturally, the password I used to start the account wouldn't work).

I tried calling their 800 number, they refer me to the website, which I could not log into because they wouldn't send a password reset).

I will be disputing the charge with my credit card company.
10/1/15
In spite of the many negative reviews I read here last night, I still decided to order an iPhone 5s. Not long after, I cancelled the order as I wanted the iPhone 6. Cancellation went smoothly, as did the purchase of the new phone.

I woke up today to receive an email message from customer "service" that my order has been cancelled and my account permanently suspended because their software couldn't confirm my credit card information. This is the most ridiculous response I've every experienced.

I've used the same credit card to make hundreds of other purchases, it is a completely valid card. Even if the card had been compromised (which, to the best of my knowledge it has not), why wouldn't they simply ask for another credit card?

I wrote back to the company, but given how poor an experience others have had, I don't anticipate getting any relief. Never has it been so difficult to make a simple purchase.

Here is there response, word-for-word, to my request:

Thank you for checking on your account status and your purchase.

Unfortunately, our fraud software was unable to validate the information provided and could not process the transaction. Your order was canceled and the card used towards this purchase will not be charged. Any charges you see should be in a pending state only, and your card company should release the hold on the money within the next few business days.

I should let you know that we use a third party fraud analyst software that collects industry data to help flag suspicious purchases. Since our fraud software could not verify your information, we are unable to re-open your account.

I'm terribly sorry to disappoint you with this.

Sincerely

**
Glyde
Customer Service
**personal info redacted by admin

Tip for consumers: Don't waste your time.

brianm23
Brian M. – Glyde Rep
Hi Rafi. I'm very sorry about the account hold. We've followed up with you here on SiteJabber through the private messages. We'll help you get that account back up and see what caused the issue.

Thanks,

Brian
Glyde Customer Service

Rafi Has Earned 7 Votes

Rafi A.'s review of GolfNow earned 2 Very Helpful votes

Rafi A.'s review of Glyde earned 5 Very Helpful votes

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