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GLOSSYBOX has a rating of 1.48 stars from 86 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers complaining about GLOSSYBOX most frequently mention customer service, month subscription, and credit card problems. GLOSSYBOX ranks 105th among Subscription Shopping sites.
No positive highlights yet
Fantastic box every month. Lovely presentation box. Expensive products for low prices. Customer service is absolutely outstanding. This has saved me so much money. Different products every month. Value for money. BUY BUY BUY girls.
I ordered a 12 month subscription for my mom for xmas. She received 5 months and then it stopped. No contact; no refund; nothing. After many, many messages, they said it was backordered, they no longer ship to the US, we never paid, etc etc etc. Overall they stole my money and I'd never use them again.
Fantastic box every month.
Lovely presentation box.
Expensive products for low prices.
Customer service is absolutely outstanding.
This has saved me so much money.
Different products every month.
Value for money.
BUY BUY BUY girls.
Products used:
I would have to say I have used every product that I have been sent.
I've tried multiple subscriptions and Glossybox is the worst. The products aren't worth the price, which is fine, I was just trying it out. However, it's impossible to cancel your subscription. I actually had to replace my card for the account it's on because they refused to stop billing me.
Glossybox is a scam! They will continue to try to get money from your account every week, you cannot talk to anyone and its impossible to cancel your menbership
I just received my January and February boxes today and I am in love with the packaging! The "Valentine's Day" themed box is just the cutest. I also love how sturdy the boxes are, as well. Great for storage. Once I opened the boxes, I noticed how much care they took to make sure it all was placed in the box well so nothing could happen during transit. I really appreciate that. As for the items in the box, I freaking love! Some of the items I would never have thought to get for myself but since I'm willing to try everything, I cannot wait to see what it does for my skin or hair. I am still amazed by their customer service and how quickly not only did I receive a response, but how quickly I got my box replacement. I really appreciate it and that will definitely keep me a customer for a long time.
I am making this review solely on their customer service so far. I was supposed to receive my box by 31st January and upon nothing being received and not seeing any movement on my box since the 27th, I emailed GLOSSYBOX through their site about the situation. I received an email stating they'll be back to me within 24 hours. They got back to me within 6 hours, which is pretty quick. Turns out USPS had lost my box (i've had this happen a few times with the USPS down here in Florida) so it wasn't a big surprise to me. Then they offered three decisions to make it right: replace the box immediately, refund me the money (I had ordered a 3 month subscription) or credit me the money on their LookFantastic partner site. I was really impressed with the options to make this right. I was really looking forward to my box so I opted for the first one. It has only been 6 hours again and I've been given a tracking number for a new replacement box. Now that to me, is customer service. I don't fault them for the loss of my package in transit, as it is out of their control. Disappointing? Absolutely. But did they make up for it? Oh yeah.
Dunno whats up with all these bad reviews but i love glossy! The reviews on other sites are all brilliant as well.
I've received Glossybox subscriptions for four months now and have enjoyed most of the products. The products are always worth more than the monthly subscription price. The few I knew I wouldn't use I gave away. The only complete miss was an orange lipstick I received. Who wears orange lipstick anyway. A couple of the products are so good I ordered more.
I purchased a years worth of Glossybox. Why? Because I had a 15% off promo code. Instead of getting it for $21/month it boils down to about $15/month. The products use to be 3-4 full sized items and 1 deluxe. However, it has changed quite a bit, it is exclusively deluxe items with 1-2 full sized items thrown in here and there (full sized Chapstick, anti cellulite cream, eyeliners, lipsticks). Which is unfortunate, but not terribly bad. These items are very luxurious; things I'd never buy because it would break my piggy bank. Recently, glamglow has been in there twice. And my do I love Glamglow and a full sized beauty blender, etc...
So far, I've had no shipping problems, no lost boxes, and no credit card problems. This is great! Beware you must cancel before 30-days in advance. But also check 60-days in advance, in case you forget. Send them an email, they have decent customer service.
Below is my referral if you decide you are interested.
Https://www.glossybox.com/referal?CI=MTYzODE1
Thanks!
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