Global Golf

Ordered a Titleist TSR3 driver from Global Golf. The product was supposed to be in "value" condition. The face was scratched up and the crown had chips across it, so I sent it back for a store credit and reordered the driver in "very good" condition. This driver came with massive scuffs and scrapes on the heel of the club. I contacted customer service via email and phone and they refused to let me send it back for a refund. I explained that the "very good" condition on their website states that itnwill have "normal scratching on the sole". These scratches/scuffs were far from normal, looked as though it had been dragged across concrete. They stated that I could only send it back for store credit and reorder one in excellent or mint condition. Keep in mind, you are losing money with each exchange for having to pay shipping cost. This is the worst customer service experience I had ever had with any company, and would high recommend you chose another company to order golf supplies through.

I ordered a product that was shipped within a couple days. The next day it was damaged in transition and shipping stopped in a different city. Global Golf had no idea. Fed Ex reported the damage to them but they did not notify customer service and when I called to check on delays in shipping, it was assigned to a nice guy, but ineffective. They had no idea it was stopped in transit because it was damaged. It took 10 days for me to track it down and inform Global Golf people. Very disappointing. No confidence in customer service. No option for a replacement. They did issue a full refund but I would have rather had the club.

First time buyer from Globalgolf.com. Always a little skeptical about buying used golf equipment sight unseen, but my expectations were far exceeded when my Mizuno driver arrived. Excellent condition. Will say FedEx seemed to take much longer than expected to deliver but that is not Globalgolf's fault. I would not hesitate to buy from Globalgolf in the future as I believe they provide excellent value!

Spent a lot on a premium pre owned wedge labeled as "Very Good" condition. Regret my purchase and could have bought much better on EBay for less vs Global Golf's website. While I won't be returning the item, in no way is the condition "very good" by any stretch, it is beat to heck and average condition would be a stretch. I have purchased numerous pre owned clubs through the years and was not expecting a lightly used club but it's much worse than I've received from like businesses who label an item "very good." Will not buy from again. Disappointed

For a 99$ item I got 37$ refund. On top of that they charged 7.99$ for shipping. Basically, they took all the discounts from the entire order (including non returned items) and subtracted that from the items price. They never sent me a refund confirmation with exact detail on how the refund is calculated. Until I sent an email this was all mystery - they told me to contact back in a week to get more details. What a $#*!ty customer service and shady business practice. I advised most of my network to avoid this website. Not returning here to purchase again!

Traded in a TM Sim FW and a set of 7 TM M6s. Got a credit for the FW but not the iron set. 6 phone calls to customer service yielded nothing. Talk to Jan, Logan and chuck twice. All were friendly and said they would speak with the supervisor. Zero follow up. And when I checked for M6s on their website low and behold there were my irons don't deal with crooks

I bought a driver from them for over 500 dollars. Played about 9 rounds with it and the face cracked. Sent it back to them and they said they would send me a replacement to the same specifications i had. I told them great since it was under warranty.
Waited never came to me after two weeks. The just refunded me my money for the driver and i still have to go get another driver. Won't buy anything through them again.

I ordered brand new iron set, Well they ship out product you order but didn't care about properly shipping packages at all,
They sent it with only rubber band in the lose box! So there are significantly damage in the plastic wrap of the club face.
I sent it back immediately and ask for refund
Guess what! They refuse to refund it to my original card but offer gift card instead. As there said they were mark on the face look like I did try the club with the plastic wrap still on! I did not use it at all and shipped it back with in 2 hour when I order it. So ended up with 1.5k gift card
How in the hell I will trust them to ship my new club again
Please avoid this website at all cost

If you don't read the return policy, like I didn't you won't know that you don't get refunds. You get credit. I am stuck with $300 credit from these guys. Bad business. Bad customer service. Stay away.

I work at a golf course and I was going to recommend a lot of people to go to global golf but the jerk behind the counter With such an ahole I will never recommend anyone to go there. Global golf hire somebody that has more customer service and not such a jerk that treats people like their idiots. The guy I am talking about is heavy set and has a beard. He needs to be fired.

His listing was very inaccurate. He said the rental on the farm was for 8 years and it was for 11. He said that he needed a $50k deposit and needed it in 24 hours. When the deal fell through, he held the deposit for at least 2 and one half weeks. So we got angry and he said be patient, Canada post is slow. They he said he wasnt required to return it quickly. What a criminal. And a liar.

Ordered a cobra hybrid one length. Condition was advertised as "very good" not in my opinion, paint chipped off or top of club face and matte finish on top seems to have stains. Won't come off and looks terrible looking down on the club at address. Not impressed, should have just bought new from reputable store.

I bought a driver for my son for Christmas. Because of an injury, he was not able to use it until July. After 3 rounds of golf, the head snapped off. All I got was the following:
"Thank you for your message. Unfortunately, this order has past the return date. We apologize for this inconvenience."
Return of sports equipment should not be based on time rather usage. They obviously don't stand behind the products they sell.

Received a set of used cobra trails. The review said they where very good condition. When I opened the box, there was no packing materials protecting clubs. My 4 hybrid along with some irons scratched? The clubs where banded and thrown in the box. Wow. Very disappointed. The 4 hybrid was the worse. The company allowed a full credit return, but I wanted just my 4 hybrid replaced. I have bought clubs from this company over the years and always felt they had good products and service. I have gone back and fourth with the customer rep. At the end I feel that this company should stand up to their name and do the right thing. Being in the retail space, this would not even be an option for me. I will not return as a customer in the future. Too many other options to choose from. They made me feel like I was the problem, etc. I admit I was not easy to work with probably because of their posture towards me and poor quality. The customer rep actually said that he was "very frustrated" with me because I was trying to get an equal or better credit back for their mistake. At the end of the day, when I look down on the club head to hit it bothers me and any other golfer that thought they where buying very good conditions golf clubs.

Bought a driver from them and the experience was great. That prompted me to make another order of accessories. That turned into a two-month ordeal of incompetence, delays, lack of clarity and empty promises. The order was always 'on it's way', despite the site saying that it had been delivered and was now past the date for returns. The order was then cancelled and, when I chased the refund, it then turned up two weeks later.

There was no offer of any compensation or restitution. Just a shrug of the shoulders and laying blame at the feet of the delivery company.

Lastly, I asked to close my account and stop emailing me - and they haven't!

A totally dishonest and misleading company with terrible customer service. They have monthly discounts that only apply to an old pair of golf socks as far as I can see because anything else is excluded. More asterisks and fine print in their underhanded business practices. Save yourself the grief and deal with Golf Avenue. Better trade in quotes and offers!

Order was pretty slow arriving considering they're only 4 hours away but that's not the problem. I received a regular flex shaft when I ordered a stiff. Called in for a replacement and there's not a stiff available. The CSR didn't offer ANYTHING to make it right, just told me to return it and then they'd issue a refund. $5 per gallon gas and these guys want me to drive the club to a FedEx drop off (20 mins away) when the mistake was theirs. My mistake was trusting globalgolf.com but that will not happen again.

Fake discount codes sent out by them, a sustainability $1.99 charge at checkout? What are you doing for the planet exactly? "Recycling clubs"... Sell them at cost then. Just a crap company.

I ordered something and when I didn't hear anything about the delivery I chased them about the delivery. They emailed to say they were following it up. 3 days later I get an email saying they've refunded my money but with no explanation. Worst customer service EVER!