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How would you rate Global Golf?
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North Carolina
1 review
4 helpful votes
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Very disappointing customer service
June 22, 2022

Order was pretty slow arriving considering they're only 4 hours away but that's not the problem. I received a regular flex shaft when I ordered a stiff. Called in for a replacement and there's not a stiff available. The CSR didn't offer ANYTHING to make it right, just told me to return it and then they'd issue a refund. $5 per gallon gas and these guys want me to drive the club to a FedEx drop off (20 mins away) when the mistake was theirs. My mistake was trusting globalgolf.com but that will not happen again.

Date of experience: June 22, 2022
Virginia
1 review
0 helpful votes
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Trash
April 28, 2023

Fake discount codes sent out by them, a sustainability $1.99 charge at checkout? What are you doing for the planet exactly? "Recycling clubs"... Sell them at cost then. Just a crap company.

Date of experience: April 28, 2023
Wisconsin
1 review
7 helpful votes
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For one their database needs fixing so they don't send orders to addresses not even remotely close to the one entered. Secondly, TERRIBLE customer service, it was one of those things that while you're talking to the rep you know the problem is just going to be jacked up more. No apologies for screwing up the order either. Never order from this company, this is the first time I've written a review showing how dissatisfied.

Date of experience: August 26, 2020
Canada
1 review
0 helpful votes
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Driver, fairway and hybrid
August 5, 2023

I am surprised by the reviews--the company must be taking these reviews seriously and trying to turn a new leaf. I purchased XXIO Driver, 3 Fairway wood and 3 Hybrid from it. The items were graded Very Good to Excellent. The two items that were graded Very Good were better than Excellent and looked like they had been used for less than a round. (I inspected them for any blemishes or marks--none to found, except for the normal golf ball mark on the faces which I polished off. The fairway wood graded Excellent still had the manufacturer's wrapping on the grip and looked brand new. I forgot to order the headcovers, so I phoned customer service and they gladly added it to the initial order, (I stilll had to pay for them) so that I wouldn't have to pay for shipping.

Date of experience: August 4, 2023
New York
1 review
1 helpful vote
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I have been buying and trading with Global golf for awhile now and I've experienced only excellent service with all purchases and trade for golf clubs. Bought drivers putter irons and hybrids I must say they always honor fair trade value most of the time. I cancelled a trade once only and had a driver shipped back to me promptly. Also a set of graphite irons I had trouble using for steel with little difference in price purchases to trade value. Would recommend.

Date of experience: August 22, 2021
Florida
2 reviews
2 helpful votes
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I tried to do an exchange of golf shoes that were defective. I owned them for less than a month.
I was told by customer service it was my fault. Therefore they didn't do anything to help me out.
Very poor customer service.

Date of experience: July 17, 2020
Ohio
1 review
1 helpful vote
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I placed and order for a set of Ping G 400 irons. The listing said that they were +. 75. I texted Global Golf and asked to confirm the length by letting me know the 6 iron length as 38.375
I took the clubs to be regripped and the clubs measured Standard length. I tried several times to contact Global Golf to ask if they sent the wrong clubs. There was no response. I will never buy anything from Global Golf again

Date of experience: May 5, 2022
New Jersey
1 review
0 helpful votes
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I placed an order on 8/520 for a 2 day delivery. As of 8/11/20, I have nothing! Although the 2 day shipment of the club has been refunded, I called Fedex, and they stated that my club is still on a trailer, and has yet to be unloaded, and should be unloaded and, I, MAY, get it tomorrow. No guarantees. Unbelievable. When I called Global Golf with my findings, I asked them to just send me one via overnight, or through another vender, and cancel the current order. They stated that they would not do it, but I could purchase a new club, and then cancel the old payment when I receive it. I stated no, as I could have 12 clubs stuck out there, and you have 2 payments, and I have no club.
This has left a terrible feeling on their credibility. I will never deal with them again, nor deal with Fedex.

Date of experience: August 11, 2020
Australia
1 review
4 helpful votes
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Lack of Communication
February 12, 2021

I ordered something and when I didn't hear anything about the delivery I chased them about the delivery. They emailed to say they were following it up. 3 days later I get an email saying they've refunded my money but with no explanation. Worst customer service EVER!

Date of experience: February 12, 2021
Illinois
1 review
4 helpful votes
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I had placed my order for a set of Ben Hogan PTX PRO irons. I then read all the negative reviews and I began to worry. I'm pleased to say my expectations were exceeded! I received my irons when promised and they are awesome!
I can't say anything bad about Global Golf. Very impressed.

Date of experience: May 12, 2021
District of Columbia
2 reviews
0 helpful votes
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I bought a used Sim2 driver at an amazing price, significantly less than all other vendors I saw online. The club came 5 days later, on the date it was advertised and the club was practically new! I'd definitely buy from them again.

Date of experience: September 3, 2022
California
1 review
3 helpful votes
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Golf bag return
November 9, 2020

They make it impossible to return an item that should be covered under warranty. I have a golf bag that would not stand on its own and when I try to return they make it impossible. After a few weeks of back and forth, they finally sent me a FedEx label so I can return to them to see if covered under warranty but FedEx wants me to pay for the box to return of $25.00 dollars. Stay away unless you want to jump through hoops.

Date of experience: November 9, 2020
Wisconsin
1 review
0 helpful votes
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Early in the game
April 30, 2022

Traded ina set of irons and was given a fair value. I opted for the gift certificate as i wanted to buy some new equipment. Everything i looked for turned out to be a special order with 2 to 8 weeks wait, these were not strange or obscure items i searched for.
I called CS and explained my situation and that i wanted to exchange the Gift Certificate for the original cash value offered at the trade. The CS person could not help me and sent me to a supervisors email. Told my story and now have to wait for an answer. I will circle back once i get my answer.

Date of experience: April 30, 2022
Canada
1 review
0 helpful votes
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Communication
May 23, 2024

I didn't received my clubs yet and i know they sucks. I asked for a cancelation of my order the same day i made it and they were all confused (or they did on purpose) just to make sure they ship my order and expect a return to make more money by offering gift cards for less than i paid for the clubs. AVOID AT ALL COST

Date of experience: May 23, 2024
Canada
1 review
1 helpful vote
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I was very skeptical after making my order and seeing all of the negative reviews on here as well as other sites. I ordered a new Taylormade Sim driver, 3 wood and 4 hybrid from GlobalGolf Canada. They shipped the next day and were at my door 3 days later, not to mention they had the cheapest prices on these items new I could find anywhere. The clubs arrived packaged very carefully and were all brand new as advertised still in their original plastic wrapping. I'm not sure if all of these bad reviews are fake or not, but I felt the need to share my positive experience after seeing them all. Would shop here again!

Date of experience: October 15, 2021
Wisconsin
5 reviews
5 helpful votes
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I am so Happy with my "Nused" ladies Adams Idea clubs. They were far better than very good condition than I expected and was thrilled! I went out and played them this evening and the clubs felt well balanced and just right for me. I loved my first set of Adams clubs and when it was time to upgrade I got Taylormades for women - never liked them and have been searching for Adams again. Found these jewels in the treasure box at Global Golf! I will order again. Shipping was quick too.

Date of experience: July 18, 2017
Wisconsin
1 review
0 helpful votes
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If I could give zero stars I would.
When you trade in clubs, you have to call, and call to get paid. They claim 5-7 days, but I have traded clubs in, noticed them for sale on their website, called customer service, and was told I must wait 10 days?
Customer service is awful, and they always find some reason to de-value the trade in amount!

Date of experience: June 16, 2022
New Jersey
2 reviews
2 helpful votes
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I had ordered a club thru Global Golf and was given a shipping and an arrival date, both passed with nothing happening. I emailed and called looking for information as it had been almost 3 weeks since i ordered and was given a 10 day arrival date. I spoke to Lynn, she said she would contact the seller since it was coming directly from them. She called me the next day, club was discontinued, picked a new one and Lynn had it shipped that day and I received it in 2 days.

Date of experience: July 26, 2020
Canada
1 review
1 helpful vote
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Recently purchased a fairways wood and putter from their certified owned. Both clubs came in record time, well packaged and in immaculate condition. Called customer service with a question about my headcover and they took care of it right there on the phone and had headcover sent to me within 24hrs. I would recommend them to all my friends and look forward to dealing with them again in the future.

Date of experience: February 10, 2022
California
1 review
2 helpful votes
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Not a scam
July 31, 2021

Looking at some of the reviews on here had me worried. Well I'm glad I did a little more research b/c this is a good company and the value is amazing. I was nervous the product would take forever to get here. I received my driver in 2 days. I was nervous it wouldn't be what I ordered whether the shaft was different or the head wasn't a sim max. Well it was exactly as described. I was nervous it'd be beat the hell up. Well it was in perfect shape. I think you can see the trend. Maybe there have been mistakes for folks in the past, but what I saw showed a good company that provides solid products at an amazing value. I will definitely buy from here again.

Date of experience: July 29, 2021

Overview

Global Golf has a rating of 1.6 stars from 78 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with Global Golf most frequently mention customer service and good condition. Global Golf ranks 107th among Golf sites.

service
38
value
41
shipping
36
returns
23
quality
36