I am surprised by the reviews--the company must be taking these reviews seriously and trying to turn a new leaf. I purchased XXIO Driver, 3 Fairway wood and 3 Hybrid from it. The items were graded Very Good to Excellent. The two items that were graded Very Good were better than Excellent and looked like they had been used for less than a round. (I inspected them for any blemishes or marks--none to found, except for the normal golf ball mark on the faces which I polished off. The fairway wood graded Excellent still had the manufacturer's wrapping on the grip and looked brand new. I forgot to order the headcovers, so I phoned customer service and they gladly added it to the initial order, (I stilll had to pay for them) so that I wouldn't have to pay for shipping.