• GlassesUSA

2022 CUSTOMER CHOICE AWARD

GlassesUSA

Overview

GlassesUSA has a rating of 3.4 stars from 3,396 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with GlassesUSA most frequently mention good quality, great price, and easy process. GlassesUSA ranks 6th among Eyeglasses sites.

Proactively asks for customer feedback

This company responds to reviews on average within 2 days

Positive reviews (last 12 months): 63.1%
Positive
465
Neutral
47
Negative
225

Instant Feedback

13,279 reviews

373
See all photos

What reviewers want you to know

Positive highlights

  • Quick easy way to order glasses that are affordable.
  • I spoke to a friend who said she gets her reading glasses online, she gave me her company to check out.
  • 2022 Customer Choice Winner

Critical highlights

  • It was a complete business and customer service failure.
  • I sent my prescription to glasses USA and was surprised when my glasses arrived that my press was wrong.
  • I obviously never do store credit, so I chose the refund option instead.
How would you rate GlassesUSA?
Top Positive Review

“Glasses as ordered & delivered on time”

Jeff W.
3/5/24

Ordered a pair of sunglasses with prescription lenses that I'm very happy with. The website was full of options, with filters that helped to narrow my choices down to the point where I selected a great pair of Maui Jim's. The process was not difficult at all. My only complaint was that the promotional messages that followed all offered discounts, none of which applied to my eventual purchase.

Top Critical Review

“The glasses were the cheapest thing I ever purchased”

Nate B.
1/22/24

First off the return process is very complicated and I think it's part of their business plan. The 2 pairs of glasses I purchased were terrible. They're made of cheap plastic and do not stay on your head. It was a waste of money and I will be going somewhere else to get a pair that works. I did try and go through their support before writing this review and that was just a waste of time.

Reviews (3,396)

Rating

Timeframe

Other

Reviews that mention popular keywords

customer service (1071) glasses usa (489) store credit (131) credit card (118) order glasses (308) reading glasses (50)
Thumbnail of user ricardot155
1 review
0 helpful votes
April 9th, 2024
Verified purchase

The website works perfectly unlike so many others I tried before! The live try on is very on point. The selection of frames is interesting, wide, from high end to very budget friendly. If you are patient enough you will find your perfect pair. Delivery is quick, trackable, and customer service is great: they dealed with my return fast and efficiently before I was entirely happy with my Persols now. I would try them again in the future.

Very good.

Reason I chose this business:

Your website was the fastest and best arranged.

Service
Thumbnail of user surajmishra8306456121
26 reviews
0 helpful votes
March 25th, 2024

I recently purchased a pair of men's glasses, and I must say, I'm quite impressed. The design is sleek and modern, and the frames are sturdy yet lightweight. The lenses provide clear vision, and the overall fit is comfortable. They also arrived promptly and were well-packaged. I would highly recommend these glasses to any man in need of a stylish and reliable eyewear option.

Thumbnail of user carsonb88
1 review
0 helpful votes
April 11th, 2024
Verified purchase

My order came quickly and I LOVE my new prescription sunglasses. I am glad they have a satisfaction guarantee policy, since I couldn't try them on before ordering. But-- I am even more glad that I didn't even need it! The packaging was very cute, came with a case and some cleaning cloths. Will totally recommend GlassesUSA to my friends & family and will order from here again.

Reason I chose this business:

I had a coupon code & ended up getting a great discount on my new sunglasses

Thumbnail of user wades222
1 review
0 helpful votes
November 23rd, 2023

Glassesusa.com is a very good company. I would recommend it highly. Where I live we don't get mail delivered to our home address, we have to go to the Post office. Even though glasses usa.com only had my physical address, I received my glasses at the post office.(Awesome). The glasses are really good quality. They come with a case and a cleaning cloth. I will definitely recommend this company to anyone looking for glasses.

Tip for consumers:
I would highly recommend this company, they exceeded my expectations.

Products used:
Eye glasses.

Service
Value
Shipping
Quality
Thumbnail of user judithc1049
1 review
0 helpful votes
March 8th, 2024
Verified purchase

Quick and efficient. Choosing glass frame was easy. After receiving prescription I went back to site and ordered prescription sunglasses. Will refer to other people. One thing people must know are the measurements inside of glass leg to help with fit. It is very important. My optometrist filled in the measurements for me,

Reason I chose this business:

Process of elimination. I looked at several online glass site but chose GlassesUSA.

Thumbnail of user caseyo84
2 reviews
0 helpful votes
May 7th, 2024
Verified purchase

My replacement glasses arrived as expected, in record time, with a couple extras I didn't expect. Great service super fast delivery! A+A+A+A+A+A+A+

Reason I chose this business:

Because they offer comparable frames & lenses at better prices than America's Best and they save my prescription online so ordering is really easy.

Thumbnail of user jennifers5890
1 review
0 helpful votes
February 26th, 2024
Verified purchase

Although it took awhile to get them, I was pleasantly surprised by my glasses. They fit well and are a great value!

Thumbnail of user fayeg108
1 review
0 helpful votes
April 25th, 2024
Verified purchase

I bought a pair of Coach prescription sunglasses
Everything was pretty easy & fast. Got my sunglasses within 2 weeks. Great experience

Thumbnail of user leslieh903
1 review
0 helpful votes
April 2nd, 2024
Verified purchase

My glasses fit well, the prescription is right and love the way they look! Great quality for a good price!

I received a set of sunglasses that didn't have my prescription in them, sent back for store credit and the new ones were sent out correctly

Reason I chose this business:

Made in the USA and the price was right. Plus the frames selection was huge!

Service
Thumbnail of user johnc11680
1 review
0 helpful votes
April 1st, 2024
Verified purchase

Easy shopping. My new shades look and feel great. Just pop in your prescription, choose your frame, and they show up on the doorstep inside two weeks.

Reason I chose this business:

Have used them before.

Thumbnail of user chelseao41
1 review
2 helpful votes
October 17th, 2021

Super pleased with my frames! They came exactly as expected! (I ordered 2 pairs of glasses express shipping and got my frames in 3 days as said). I ordered my frame size a large and it was a perfect fit. I'm pretty sure everyone knows the size of their face, I figured out my size based on my cheeks lol I have full cheeks so a large size best suits my face. This is my first time ordering from glassesUSA, yes I read multiple reviews before ordering however I took a chance knowing that this website is not a scam. Thank you guys for your service I am super satisfied. My frames were in great condition and my prescription was identical to my current frames I already have. I say the best way is to upload your perception via photo just to make sure everything is accurate. GREAT JOB GLASSESUSA! I would definitely recommend this website.

When ordering more than one frame, it has to be separate orders, unfortunately you can't add more than one to your cart.

Service
Value
Shipping
Quality
Thumbnail of user paola.michaelis02
1 review
0 helpful votes
June 21st, 2023
Verified purchase

Shipping was super fast. I received text message updates every step of the way and the price was $40 cheaper than competition so this site was a clear winner. I think i paid extra for the express shipping but it was only like $11 more, definitely worth it, the glasses were perfect. I didn't really try to figure out how the dimensions would look like on my face but desperately needed glasses for night driving. Will be back for more

Products used:
Glasses

Service
Value
Shipping
Quality
Thumbnail of user brendam754
1 review
0 helpful votes
July 21st, 2020

Great price and great glasses. I love them. Recieved in a timely manner. I saved more than half price. They fit and look great. I CAN SEE WONDERFULLY. Thank you..

Thumbnail of user heidit72
1 review
2 helpful votes
March 19th, 2020

I am really impressed with the quality of the two glasses that I had purchased a couple weeks ago. I got two really nice brands for a really affordable price. I love the deals they have on their website and I also really appreciate the return policy for peace of mind when purchasing a frame. I think it's within 10 days no questions asked.

Thumbnail of user dannk5
1 review
0 helpful votes
June 30th, 2023
Verified purchase

Enjoyed the glasses and selection available. Ordered from another company before and seemed less hassled with GlassesUSA.
Thanks

Reason I chose this business:

Selection mainly

Thumbnail of user juliem3002
1 review
0 helpful votes
January 19th, 2024
Verified purchase

Easy order process and pretty quick delivery. They notify you all the way through to delivery. Love this!

Thumbnail of user duaneschueler
1 review
0 helpful votes
October 4th, 2023

A+++, from scheduling to install was a great experience! Tech is very knowledgeable, good manners an very professional. This was my first time using them an I'm happy I did. Bill W., you did a great job!

Tip for consumers:
I would definitely use them again in the future.

Service
Value
Quality
Thumbnail of user elliots82
2 reviews
0 helpful votes
July 2nd, 2023
Verified purchase

I was skeptical of buying glasses online without seeing them on my face first. But using facial measurements from glasses I already own that fit my face well allowed me to narrow field of glasses to choose from at your site and find a pair I loved--matte green Ray Bans. They fit my face perfectly, and price was great.

Reason I chose this business:

Price, brands, convenience.

Thumbnail of user tamt82
2 reviews
0 helpful votes
December 25th, 2023
Verified purchase

Thank you. Great expeence with CUstomer service. My order not received and they processed a new order within 7 days

good

Reason I chose this business:

Great price

Service
Thumbnail of user latrinag4
1 review
0 helpful votes
March 25th, 2024
Verified purchase

I shopped for glasses at my local eye doctor as well as a few other individual and chain stores. I found these frames at one of them but not in the color I wanted. So I came to glassesUSA looking for the color I wanted and found them AND at a better price. They processed it relatively quickly. I was happy with the end product.

Reason I chose this business:

Availability of the product/ color I wanted. Value.

Thumbnail of user cynthiac2860
1 review
0 helpful votes
January 21st, 2024
Verified purchase

This is the 3rd pair of glasses that I have ordered from GlassesUSA. Easy to order on their website and great quality. Very happy with the service.

Thumbnail of user vanessap324
1 review
0 helpful votes
April 28th, 2022

I was previously upset about their return policy/manufacture warranty because in under 2 months my glasses had broken (which hadn't happened with any others ones I had ordered before). I was expected to pay to mail them back and then get 50% off a new pair. They reached out and offered an extended return, which was great customer service. I returned my glasses and they issued me a credit very quickly. I will continue to shop with them and recommended them!

Service
Returns
Quality
Thumbnail of user tammyg558
2 reviews
0 helpful votes
October 9th, 2023
Verified purchase

GlassesUSA makes it so easy to shop for glasses! I love their filter feature as it helped me find a stylish pair I liked quickly. I also appreciate the fact that I can upload a picture of my prescription because it guarantees they receive the information correctly.

Reason I chose this business:

I like the quality and variety of options available. I like how easy it is to find the right frames for me. The Try On feature is also very helpful.

Thumbnail of user mistyg96
2 reviews
0 helpful votes
May 12th, 2022
Verified purchase

I am pleased with the quality of customer service I received from GlassesUSA. I called requesting a change to my order due to my mistaking a pair of glasses to be Sunglasses. The representative made the process of canceling my order seamless. I was able to update my order with the new selection of a fantastic pair of Sunglasses that I initially intended to choose on the first order.
I highly recommend GlassesUSA for all of your eyewear needs. Five Stars all the way.

Products used:
Eyewear ( Sunglasses and Prescription Day Glasses )

Service
Value
Shipping
Returns
Quality
Thumbnail of user cwm8
1 review
0 helpful votes
June 1st, 2021
Verified purchase

The web site has all the input boxes needed to order your specific lens prescription. Just insure you are very careful inputting the necessary numbers with their plus and minus signs. I've made multiple purchases from GlassesUSA.

Reason I chose this business:

Simple and easy ordering process with many frame styles from which to choose.

Quality

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From the business

GlassesUSA.com offers prescription glasses online at discount prices. Buy quality eyeglasses with a 365 days manufacturer? ۪s warranty, free lenses, and free shipping.

Business History

GlassesUSA was founded in 2008 by Daniel Rothman, Eldad Rothman and Roy Yamner. Daniel Rothman is the current CEO of the company.

The company primarily focuses on North America, but also accepts orders from 92 countries.

Around 40,000 unique visitors visit the website daily.

In 2015, GlassesUSA raised a $12.5 Million growth round led by the Viola Private Equity fund.

Company Representative

Thumbnail of user lawrencew616
James S.
Typically responds within 2 days

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