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GlassesUSA has a rating of 3.4 stars from 3,396 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with GlassesUSA most frequently mention good quality, great price, and easy process. GlassesUSA ranks 6th among Eyeglasses sites.
Proactively asks for customer feedback
This company responds to reviews on average within 2 days
13,280 reviews
Ordered a pair of sunglasses with prescription lenses that I'm very happy with. The website was full of options, with filters that helped to narrow my choices down to the point where I selected a great pair of Maui Jim's. The process was not difficult at all. My only complaint was that the promotional messages that followed all offered discounts, none of which applied to my eventual purchase.
First off the return process is very complicated and I think it's part of their business plan. The 2 pairs of glasses I purchased were terrible. They're made of cheap plastic and do not stay on your head. It was a waste of money and I will be going somewhere else to get a pair that works. I did try and go through their support before writing this review and that was just a waste of time.
Shopping was fine, although the site doesn't filter/sort properly by glasses measurements. If you need help figuring out where your order is - forget about customer service. You cannot get a human being on the phone. Only AI chat bots or human chats are available. And neither will do anything to assist with finding the exact location of your shipment. I will likely use another service for buying glasses in the future.
Couldn't get a live person on the phone and chats weren't helpful.
The email advertisements and coupon offers gave me the impression that Glasses USA would save me considerable money compared to another popular website that I have used 4 times prior. I wear progressives, so that immediately brought the price up (that's understandable). Then adding scratch protection, lens options, warranty option revealed a price that was in the very same range. The glasses are fine, but the savings is not there.
Price was the same as competitor, but I had everything filled out and selected, so I processed the order.
Discovered GlassesUSA when we were in lockdown and needed new glasses. Cheaper frames actually worked better for my prescriptions and fit better. But, my prescription has now changed, and they will not refit the frames with the new lens prescription. So I need to find some other supplier that will do just that, or $600 worth of frames are now worthless.
Products used:
three pairs of glasses
I received my glasses 19 days after placing the order, and production time was 2 weeks. I was concerned about the delivery date because I was leaving for an extended time, so tried very hard to contact a real person to change the delivery address, to no avail. Frustrating! However, my glasses came before I departed, so all is well that ends well!
I tried very hard to talk to a real person, calling 5 different phone numbers, but I wasnt able to. The canned messages and options were the same for all phone numbers. I also left a message, but never received a call back. Extremely frustrating…
Good prices and delivery promised
Hi Donna,
Thank you for your feedback. Recently, we improved our self-service to make it easier for our customers to access it 24/7. You can reach our Customer Care team for assistance everyday from 7 am to midnight EST at 1-844-244-1186. You can also reach us 24/7 on Live Chat at GlassesUSA.com for any other inquiry. Additionally, you can check out our Help Center and get instant answers to the most common questions.
https://support.glassesusa.com/hc/en-us
Our apologies for any inconvenience and we hope that you are enjoying your new glasses.
Yours truly,
GlassesUSA.com
My order got here over three weeks after I placed it and I thought it was going to get lost. I didn't hear updates for weeks until just a few days ago.
But they finally arrived and while I love the return policy, I feel like glasses USA doesn't cater to small faces as much with their sizing. The lens look huge on my face.
Ordered here before and the return policy.
Hi J N,
We're sorry to hear that you experienced difficulties navigating our site. We have the Find My Size option to enter your frame measurements to see which overall size would be the best fit for you. We also have a Custom filtering option under Size that allows you to search based on the lens and temple/arm measurements.
It is very important to us that our customers love their new glasses. All orders come with our 14 Day 'no questions asked' return policy. If you are not satisfied with your glasses, simply return them for a refund, store credit or an exchange.
Our apologies for any inconvenience.
Yours truly,
GlassesUSA.com
Initial ordering experience went great. No issues. Glasses ended up being too small so I had to exchange them. That was a nightmare. Getting ahold of anyone in customer service was nearly impossible, and when I did they were not any help at all. Required multiple contact attemps and calling them out several times on social media to get anything to happen.
Price and availability of the frames I wanted.
Hi Seth,
We’re sorry to hear that you experienced difficulties and thank you for bringing this issue to our attention. We are always looking for ways to better our service and your feedback is an invaluable part of the process.
Our apologies for any inconvenience and we hope that you are enjoying your new glasses.
Yours truly,
GlassesUSA.com
Third paai on this script. Either it did not fit right or have me vertigo this is ok, but took too long. And no updates. I had to go looking for them. I've been get glasses for years on the site never had an issue, even in the pandemic. This might me.my last.
Not bad for bot.
Had good experience. Had.
Hi Chris,
We’re sorry if you experienced any difficulties and thank you for bringing this issue to our attention. We are always looking for ways to improve our service and your feedback is an invaluable part of the process.
If you require any assistance, our Customer Care Team is available 24/7 on Live Chat at GlassesUSA.com or by phone everyday from 7 am to midnight EST at 1-844-244-1186.
Additionally, you can check out our Help Center and get instant answers to the most common questions. https://support.glassesusa.com/hc/en-us
Yours truly,
GlassesUSA.com
There is no option to talk to a live person, very frustrating. I still don't have my glasses and I placed the order 20 day's ago with expedited shipping. I had questions and it couldn't get them answered.
Products used:
Eye Glasses
Hi Alexandra,
Thank you for your feedback. Recently, we improved our self-service to make it easier for our customers to access it 24/7.
You can reach our Customer Care team for assistance everyday from 7 am to midnight EST at 1-844-244-1186.
You can also reach us 24/7 on Live Chat at GlassesUSA.com for any other inquiry. Additionally, you can check out our Help Center and get instant answers to the most common questions.
https://support.glassesusa.com/hc/en-us
According to the tracking details, your glasses were delivered on July 3. The tracking details are available at the following link: https://www.glassesusa.com/tracking/search/
If you require any assistance, we would be happy to help.
Yours truly,
GlassesAUSA.com
After a " not so good " experience with Glasses USA at first, they did make things right in the end. I received a full refund even before returning the defective merchandise.
Received a fi
Products used:
None
Hi Mathilde,
We're sorry to hear that you experienced difficulties with your glasses order. At GlassesUSA.com, we are committed to ensuring that our customers’ needs are being met and glad that we could resolve the issue quickly.
Yours truly,
GlassesUSA.com
It's not very user friendly even for mobile viewing. The try online isn't smooth. I was using an older iPad at first and then switched to my iPhone 11 and at some points it wouldn't even open. Trying to view the frames were hard to do. The website was getting me very frustrated. It's taking me over 4 hours to finally buy my glasses.
Hi Heather,
We're sorry to hear that you encountered difficulties while placing your order. At GlassesUSA.com, we are committed to ensuring that our customers’ needs are being met and our Customer Care Team is available 24/7 on Live Chat at GlassesUSA.com or by phone everyday from 7 am to midnight EST at 1-844-244-1186. Additionally, you can check out our Help Center and get instant answers to the most common questions. https://support.glassesusa.com/hc/en-us
We are also readily accessible at your fingertips with the launch of our new mobile app. IPhone users can download it: https://apps.apple.com/app/apple-store/id1618058891?ppid=69350f34-aae0-42d4-b8bd-566d109c20a8
We created the Virtual Try-On Mirror so you could get a more accurate picture of how the frames fit your face. To use it, simply follow these steps:
Click on the frame you like.
Click the small tab below the main photo with the words 'try it on'
Click the blue box just below this image that says ‘UPLOAD IMAGE.’
Choose an image from your computer, Facebook or even take a photo with your webcam.
As the Try It on feature will not take measurements into account, it cannot be used as a sizing tool. As such, we strongly recommend that you also check the measurements listed below the frame’s product description and compare them with your current frames.
Your glasses are in production and we will keep you updated throughout the process.
Our apologies for any inconvenience and we hope that you will enjoy your new glasses.
Yours truly,
GlassesUSA.com
Original: I purchased 2 pairs of sunglasses. Four days later they emai me stating I need to pay another $70 to upgrade due to my prescription. You would think their system would flag that prior to the customer giving them their money since you have to input your prescription. They said they proceed with the order unless I pay more and pick different frames. So I email them back requesting a cancellation. No reply. I call and they say I have to submit a form like it is 2012. Why would I need to request a cancellation on something you already told me you can't proceed with? Frustrating. UPDATE: GlassesUSA contacted me to upgrade my prescription at no additional cost. I accepted and am awaiting my sunglasses. I much happier with this company and would consider them in the future. I will provide another update when sunglasses arrive.
UPDATE 2:
Received the sunglasses in a little over 2 weeks. I am happy with my purchase. Thought the sunglasses would be a little bigger based on the "try on" option and the actual photo. Plan to buy regular glasses from this company.
This was my second time ordering glasses. The first time was no problem. The second time thats another story. I ordered glasses with a prescription for prism lenses. They got shipped to me and there was no prism. After sending them back I had to call four times, talking to four different people to get my return processed and to get the glasses redone. I sent in my prescriptions, both the prism prescription and the vision prescription. The prism prescription had all the information for the doctor incase there was any problem. I also let the person on the phone from glasses usa know that they were prism lenses. After waiting quite a long time for the glasses to be remade and a so called quality control check, they finally arrived and the glasses were wrong for the second time. The left off the prism! Making the glasses totally useless. There quality control must be stupid! I guess they can't read, because if they had looked at what was ordered the would have seen the glasses were not correct.
Products used:
N/A
Hi Gary,
We’re sorry to hear that you experienced difficulties with your glasses. It appears that your glasses were produced correctly with the prism for your right eye. However, it is very important to us that our customers love their new glasses. All orders come with our 14 Day 'no questions asked' return policy. If you are not satisfied with your glasses, simply return them for a refund, store credit or an exchange.
Meanwhile, your full refund has been issued as requested and the refund confirmation was sent to you.
If you require any assistance, please contact our service representatives at 1 844 244-1186 or by live chat on our site.
Our apologies, again, for any inconvenience.
Yours truly,
GlassesUSA.com
I have ordered many pairs of glasses from glassesusa! All of them being Oakley or ray band. My glasses cost at the least 300 a pair. I have been satisfied with most of them however every single time I've paid for expedited shipping and every time it's completely failed! I'm not sure how glasses USA can ship my glasses from Israel take my money for expedited shipping and never come through on time yet could care less! I just was on the phone with one of there people and honestly it seemed like they could care less and they had a way to count themselves out of the days to make it match up. Love your glasses absolutely hate your shipping and customer service. Also kind of upset that glasses USA seems to have zero to do with the USA.
Tip for consumers:
Don’t ever pay for fast shipping
Products used:
Glasses
Hi Timothy,
We’re sorry to hear that you experienced delivery difficulties with your glasses order. At GlassesUSA.com, a global company with facilities worldwide, we are committed to ensuring that our customers’ needs are being met. Once the order has left our facilities, we rely on the courier service for all additional details on the status of your shipment. However, if any delay, error, or incident occurs, we will do everything we can to resolve it and get your order to you as soon as possible.
Your current order is in transit and en route to you with an estimated delivery date of Mar. 16,2022. Our Service Manager is reviewing the status of your order and will provide you with an update.
Our apologies for any inconvenience and we hope that you will love your new glasses.
Yours truly,
GlassesUSA.com
The ride through Customer service purgatory.
I purchased a pair of glasses from Glasses USA and couldn't be happier. Great pair of glasses. I lost a screw from one arm and couldn't find a replacement because the screw and bolt system isn't like any thing I've seen before and very specific to the Revel brand of frames I have. I've worn glasses for 53 years and never had an issue finding screws until this unique one. I notified Glasses USA and they said they would forward it to the production dept. on Sept 8th. That was 4 months and 8 calls ago. Do the math people. Once your not paying for it, your no longer relevant. They did however, after 3 months, mail me a standard repair kit with hardware that didn't fit my frame. Not one of my 8 service calls hit the mark. Back on the hamster wheel again.
Glasses USA gets an "F" for customer service follow through. Will I buy from them again? That's up to them. Come on folks, chop, chop. Daddy needs a new screw.
John H
Tip for consumers:
Don't lose any hard ware, because to get them to replace is impossible even after 4 months
Products used:
Glasses
Hi,
We’re sorry to hear that you experienced difficulties with your glasses. At GlassesUSA.com, we are committed to ensuring that our customers’ needs are being met. We know you are disappointed, and for that, we do apologize.
Our Production Team is reviewing the status of the screws you've requested and will update you promptly.
Our apologies for any inconvenience and thank you for bringing this issue to our attention. We are always looking for ways to better our service and your feedback is an invaluable part of the process.
Yours truly,
GlassesUSA.com
I like the glasses from this site and the convenience, but hope you don't have to try to reach customer service. I have had a few issues with orders but it was the most painful process to actually reach someone. Chat is useless, you might be lucky and get a response to an email, and you are also lucky if you can't reach a person via phone and not just get useless information or get kicked off the line. After the latest issue (wrong glasses sent to me), I finally reached a person after a few attempts. Hoping the exchange gets done correctly. Sigh--it's too bad, as the prices are great. They would be so much better if they fixed the customer service aspect.
Hi Patricia,
We’re sorry to hear that you experienced difficulties with your glasses order. At GlassesUSA.com, we are committed to ensuring that our customers’ needs are being met. We know you are disappointed, and for that, we do apologize.
Once your glasses are received at our returns facility, we will begin producing your new pair.
Our apologies, again, and thank you for bringing this issue to our attention. We are always looking for ways to better our service and your feedback is an invaluable part of the process.
Yours truly,
GlassesUSA.com
I used to order glasses from glassesusa for my whole family. I had no problem before. This time it's been a month since my order and they still can't give me an estimate on shipping date. All I get is "We are working hard to deliver your order. At this time, we can't promise an exact delivery date.". I'm sorry, but I need to know how long you are planning to work hard on my order.
I was promised a refund, but now they are "working hard" on the refund and no money has been refunded.
I started a paypal dispute, because I need my money back so I can order from another vendor.
Dear Valued Customer,
We’re sorry to hear that you experienced delivery difficulties with your glasses order. At GlassesUSA.com, we are committed to ensuring that our customers’ needs are being met. Once the order has left our facilities, we rely on the courier service for all additional details on the status of your shipment. However, if any delay, error, or incident occurs, we will do everything we can to resolve it and get your order to you as soon as possible.
It appears that our third-party shipper has experienced extended delays and has yet updated the shipping status. We do feel bad and have issued you a full refund for the order. The refund confirmation has been sent to you.
If you require any further assistance, please contact us at 1 844 244-1186 or by live chat on our site.
Our apologies, again, for any inconvenience.
Yours truly,
GlassesUSA.com
On there site it states 2-4 business days for production 1-2days quality check then shipping I talked with rep and even though it's been 10 business since I ordered they said ooo it finished quality check today now its gonna be 1-2 business days after quality check to ship it then I still have to wait the 2-3 business days I paid for to get to me.
So everyone if u need glasses fast find another way cause u will be waiting atleast 2weeks
Dear Valued Customer,
We are sorry if our production and shipping timeline did not meet your expectations. At GlassesUSA.com, we are committed to ensuring that our customers' needs are being met. Once the order has left our facilities, we rely on the courier service for all additional details on the status of your shipment. However, if any delay, error, or incident occurs, we will do everything we can to resolve it and get your order to you as soon as possible.
We are reviewing the shipping status of your order and will update you promptly.
Thank you for your patience.
Yours truly,
GlassesUSA
I ordered three pairs of prescription eyeglasses from Glasses USA. My first order was delivered awhile ago and they are absolutely terrific. I couldn't be any happier with my order. However I am somewhat disappointed with my other 2 orders that I placed just a few days after my first order was placed. I have only received one update on the order status and that is that they received the orders. I contacted the customer service which is deplorable and just a computer bot and was told that the orders for both glasses shipped a week ago. I don't know what kind of shipping method they use but one week waiting since being told my orders shipped is a bit too long. I also need to mention that the production took several weeks to make my eye glasses. I am somewhat disappointed and not sure if I would order glasses online again.
Tip for consumers:
Be prepared for to wait a very long time before receiving your order. Also customer service and support is pretty much non existent.
Products used:
Three pairs of prescription eyeglasses
I had high hopes, as a friend successfully ordered progressives online, but instant headache. You just can't get the precision needed with progressives without professional measurements being taken.
They did reply, but it is ridiculous how long shipping took, and shipping company did not have the ability to actually track the shipment.
Friend’s recommendation
Hi Carrie,
We’re sorry to hear that you experienced difficulties with your glasses. To ensure that you will receive a pair of glasses that will work well for you, we recommend you verify your PD (Pupillary Distance) as most optometrists do not provide this information on the prescription. You can measure your PD easily by placing a ruler on the bridge of your nose and measuring the distance between your pupils in millimeters. The average PD for an adult is 62mm for distance and 59mm for reading. For more detailed instructions, you can visit our YouTube page at:
https://www.youtube.com/watch?v=WrC290hZN78
It appears that you had selected our free standard shipping which can take from 7 to 10 business days. According to the tracking details, your glasses were delivered well within the timeline.
Our apologies for any inconvenience.
Yours truly,
GlassesUSA.com
I order a pair of sunglasses 3 weeks before I needed them thinking they would be here in time. But here I am and they are not here yet with no update on when they will be here. When I contacted customer service all they said was the shipping service is backed up and that they couldn't help. I suggest until they start using a different service not to order from them. Their products are good for what you are paying but the shipment in my eyes is not worth the headache.
Products used:
Local eyeglass place
HI Bonne,
We’re sorry to hear that you experienced delivery difficulties with your glasses order. At GlassesUSA.com, we are committed to ensuring that our customers’ needs are being met. Once the order has left our facilities, we rely on the courier service for all additional details on the status of your shipment. However, if any delay, error, or incident occurs, we will do everything we can to resolve it and get your order to you as soon as possible.
We are reviewing the delivery status of your order and will update as quickly as possible.
Our apologies for any inconvenience and thank you for your patience.
Yours truly,
GlassesUSA.com
The workmanship was great. I like the frame quality and features. I'm just not in love with how it looks. Oh, well.
I've ordered from you before and it worked out.
Hi Ruth,
It is very important to us that our customers love their new glasses. We're delighted that you love the quality of our eyewear but sorry to hear that you do not like how the glasses look on you. All orders come with our 14 Day 'no questions asked' return policy. If you are not satisfied with your glasses, simply return them for a refund, store credit or an exchange.
If you require any assistance, we would be happy to help. Our Customer Care Team is available 24/7 on Live Chat at GlassesUSA.com or by phone everyday from 7 am to midnight EST at 1-844-244-1186.
Additionally, you can check out our Help Center and get instant answers to the most common questions. https://support.glassesusa.com/hc/en-us
Thank you for choosing GlassesUSA.com.
Yours truly,
GlassesUSA.com
Received my order as well as someone else's. Called, emailed and no response so I could return these other glasses. Never an option to talk to a live person. Got myself a nice pair of Ray Bans now since nobody wants me to return them. Saved $
You can't talk to a live person. Phones and emails and chat are all automated
Wide variety and styles
Hi Mandy,
We're sorry for the difficulties that you experienced. Our Customer Care Team has sent you a notification regarding the glasses in question. Our apologies for any inconvenience.
Yours truly,
GlassesUSA.com
I've ordered from glasses USA maybe 4 or 5 times now and I haven't had any major order or quality issues. Sometimes an order takes a bit longer to prepare than expected but it's not a big problem. What I'm getting tired of is getting constant "discounts" and codes sent to my email which end up not working on anything. And misleading sales that end up not being as great as advertised. When you do land a good deal that works, it's great, but it's so frustratingly unorganized trying to find something you can actually use the discount on. And there seem to be very few options if you need narrower glasses and shorter arms than the typical 145 so my husband is out of luck shopping here. One of the smaller sized ones we got just fall off his face when he looks down. Wish it was organized better, easier to find specific measurements rather than just "small, medium, large", discounts and codes actually worked consistently, and that there were more actually small sized options for my husband to shop here as well.
Hi Dani,
We’re sorry if you experienced any difficulties while placing your glasses order. Our discount coupons do have limitations and the details are listed. These limitations are based on the frame and the lens package being ordered. Only one discount coupon per order can be applied. The following link contains detailed information on our promotional discount coupons: https://www.glassesusa.com/coupons-and-promotions
Our website does provide a filter for narrowing down searches based on a number of parameters including size. For further information, you can reach us 24/7 on Live Chat at GlassesUSA.com or by phone everyday from 7 am to midnight EST at 1-844-244-1186. Additionally, you can check out our Help Center and get instant answers to the most common questions. https://support.glassesusa.com/hc/en-us
We're glad that you did manage to place your order and enjoyed a 50% discount on your frame and free lenses.
Your glasses are in production and we will keep you updated throughout the process.
Our apologies for any inconvenience and we hope that you will enjoy your new glasses.
Yours truly,
GlassesUSA.com
Sent me the wrong prescription. It has been a nightmare dealing with customer service. I sent glasses back with a promise they would make new ones. I inquired several times and finally got a response that the first ones were filled correctly and if they sent new glasses they would be same prescription as first ones. Said their prescription numbers did not match mine but they had been filled correctly? I told them I could not see out of the glasses and asked for a refund. At this point I am out of money, have no glasses, and I cannot get them to respond. I will gladly update my review if they fix the problem.
Glassesusa reviewed my prescription and compared it with a copy of the prescription and has agreed to send corrected pair with extras at no extra charge. The also are sending them at expedited shipping at no extra charge. When I receive my glasses if prescription is correct and glasses look as nice as originals I will edit rating and give them a five star rating.
Hi Mike,
It’s really important to us that our customers love the glasses they have ordered, which is why we offer a 14-day no questions asked return period. Your glasses were produced correctly according to the prescription that you had entered on the order. The cylinder values were entered with (+) positive values. Nowadays the majority of labs, including ours, cut lenses in the negative (-), and require that any positive (+) cylinder prescriptions be converted into the negative (-) equivalent. Rest assured this conversion does not alter the type or quality of the vision correction that your doctor prescribed you. The conversion will affect (change) the SPH, CYL, and AX parameters in your prescription, but will result in the exact same vision correction you were fit for by your doctor. We automatically perform this conversion if the prescription you enter is written with a positive (+) cylinder.
We have received a copy of your correct prescription with the (-) negative cylinder values and will begin producing your new glasses as requested in your correspondence with our service representatives.
If you require any assistance, please contact our service representatives at 1 844 244-1186 or by live chat on our site.
Yours truly,
GlassesUSA
Gain trust and grow your business with customer reviews.
GlassesUSA.com offers prescription glasses online at discount prices. Buy quality eyeglasses with a 365 days manufacturer? ۪s warranty, free lenses, and free shipping.
GlassesUSA was founded in 2008 by Daniel Rothman, Eldad Rothman and Roy Yamner. Daniel Rothman is the current CEO of the company.
The company primarily focuses on North America, but also accepts orders from 92 countries.
Around 40,000 unique visitors visit the website daily.
In 2015, GlassesUSA raised a $12.5 Million growth round led by the Viola Private Equity fund.
Dear Ruthie,
We're sorry to hear that you experienced difficulties navigating our site. We have the Find My Size option to enter your frame measurements to see which overall size would be the best fit for you. We also have a Custom filtering option under Size that allows you to search based on the lens and temple/arm measurements.
Recently, we improved our self-service to make it easier for our customers to access it 24/7. You can reach our Customer Care team for assistance everyday from 7 am to midnight EST at 1-844-244-1186. You can also reach us 24/7 on Live Chat at GlassesUSA.com for any other inquiry. Additionally, you can check out our Help Center and get instant answers to the most common questions including tracking details.
https://support.glassesusa.com/hc/en-us
Our apologies for any inconvenience and we hope that you are enjoying your new glasses.
Yours truly,
GlassesUSA.com