Everything has always run smoothly with glamulet, then the one time I have to do a return and it feels like all hell broke loose. I wrote to them saying the bracelet I purchased was too small and they told me that I had to send it back to them and when they received it within 7 business days I'll get my refund. Well this was in January of 2018. I wrote to them a month later and they said that they were sorry and that there was a glitch in their system and that they reprocessed the refund. Of course nothing happened. I tried calling the number on the site and it didn't work. I wrote them a letter with no reply. I emailed them constantly and yet again no replies. Their products are great, until you have to return something.
I purchased a charm as a Christmas gift a full month before Christmas. I still haven't received it 9 months on! To begin with I got an email response - since then I have emailed numerous times without any reply whatsoever. Appalling customer service - I feel like I've been robbed.
£10 for a cheap box and 10 day delivery,
Grubby poor quality box that's way too big and looks ridiculous and the beads delivered loose in wonderfully attractive plastic bags! Perfect as an xmas gift, no need to even bother with wrapping paper. So disappointed. Really they are terrible and never again!
Late delivery, and contact support person, never once answered my question on when it would eventually arrive, then got flippant, also company is located in china with no phone contact number. Dodgy Bros.
Items purchased are misrepresented on website. Color is completely off. Site showed vibrant hot pink crystal in charms but charm sent is difficult to even see a color, it's almost clear. Company has not returned emails.
I ordered two charms on cyber Monday, I did not receive a tracking number or any other information about my purchase yet the money was taking out of my account. I sent email about this problem and still no one has gotten back with me
Not only have you not shipped my purchase yet but nobody has responded to the two e-mails Ive sent concerning my order. This has to be some kind of Christmas joke! I really hope there was a problem with your website or some logical explanation. Asking for customer feedback while providing such poor service is E-commerce suicide. Please look into my order ORDER #*******134 and let me know if I will ever see my purchase. Thanks for nothing... So far.
Awful customer service. Cancelled my order within an hour of placing it, (sent 3 emails) with no response from them and they shopped it out regardless 6 hours later. Now they want me to pay for postage and ship it back when it arrives from China before offering a refund. Are the kidding?
The package finally arrived, great products however on the website it said 5-7 days and when I enquired where they were they told me 9-25 days, big difference, maybe be more upfront on delivery time. Other than that good to deal with.
Kind regards
Ordered on line simple easy to use. Range was beautiful price was reasonable. Free delivery and free charms a bonus. Fast efficient delivery well before expected date. Charms are really nice. Happy with the entire experience. I will definitely purchase from them again
Don't purchase as the product doesn't arrive.
My daughter who is 11 bought my Christmas present from here and it never arrived and emails were not answered. We are having the charge reversed on a credit card.
Beautiful in person. Stones look very clear and are set nicely. I got this for my best friend who's born in December. Real silver. It's a solid piece with nice weight to it when held in hand.It fits her Swarovski charm bracelet and fit my Pandora bracelet too!
My experience is pretty much in title. Delivery slow. Tracking difficult. Order submitted before 2/28 listed. Tracking # often comes up "no tracking number exists". When it did finally come up, two weeks, purchase just leaving Shanghai.
It's a little smaller than expected, but don't let that deter you -- it's gorgeous! I've had this for a few months and it has not worn out or tarnished, when normally cheap charms tarnish after a week for me. This is still going strong! I highly recommend this bead for any dog lover. :)
I received my order on time. All the charms are extremely beautiful. I bought some for my daughter she also loved them. I ordered our birth stones. They are even nicer than Pandora... will buy more soon.
Thank you.
Ordered the photo charm bead and was very happy with it. The photo seemed small when it arrived, but I know what it is a picture of, so that's all that mattered to me. Have put the bead on my Pandora bracelet, which is lovely, just make sure that it's not the last bead closest to your opening though, as due to the hole being larger than genuine Pandora beads it may fall off.
I didn't know that I was ordering this product from a company in China. Their items were not only reasonably priced but also very pretty. I loved the idea of having a picture in a charm. They have a few selections for that. Shipping was easy and quick. These make great Christmas presents.
Felt duped into believing this was the on-line site for Pandora.
It is not,
It is a copycat company out of China.
Product "appears" equivalent... and may be.
Customer support was good.
There is no store front...
I am very satisfied with the product that I received, would order of this company again. Not happy with receiving numerous emails to give a review and forced to write 100 characters
This is the third time I have purchased from Glamulet. I was pleasantly surprised with the gift for spending $100. The delivery was fairly quick for regular post. Overall a very enjoyable shopping experience. I highly recommend this company and look forward to getting some more charms
Overview
Glamulet has a rating of 3.1 stars from 1,501 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Glamulet most frequently mention good quality, photo charm and quick delivery. Glamulet ranks 319th among Fashion Jewelry sites.
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- UNION CITY, CA, United States
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Business History
Glamulet is considered a one-stop-shop for all your sterling silver needs. We carry all types of sterling silver, 14k to 18k Gold, to including chains, bracelets, murano glass, Cubic Zirconium, Mother of Pearl, marcasite, Gems and so much more. Our quality products are produced in the USA, Italy, China, Thailand, and Mexico.
Glamulet transformed diamonds into art and revolutionized modern jewelry design. With enduring optimism, new generations of Glamulet designers and craftsmen collaborate to create infinitely beautiful jewels of unsurpassed style.
From the legacy of the Hope Diamond and Sterling silver to the sparkle of the red carpet, Glamulet Jewlerys have become an icon of international glamour.
Company Representative
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members