Still haven't received my package and the tracking number does not work. I tired to get in touch with the company and that did it work either. So basically I'm still hoping the items I purchased eventually show up. This is extremely frustrating.
I ordered before Christmas with the extra delivery charge that said Guaranteed Christmas Delivery. All good I thought so I watched the tracking. Items arrived in U. K. within a couple of days then nothing. I emailed Glamulet and they pointed out delivery took 9-15 days quite correctly on the final order page it says that but not on the earlier page. So why say guaranteed Christmas delivery? Very annoying not the end of the world I suppose but it meant a hurried shop for another present on Christmas Eve. As I run an internet business myself I think big firms ought to have the attention to detail that stops this sort of thing and the decency to refund when the delivery charge when there is confusion. Items still not arrived.
I've been trying for days to get an answer to my request to send 10 charms back. The charms, in my opinion, are inferior quality to others. Glamulet claims to provide a returns policy but I don't have a return slip, address or even a phone number so I can talk to a real live person. Worst service I've ever experienced. Don't buy these charms!
Very very disappointed. Didn't get yet my order pass November 24 and it was for a Christmas gift. Will contact pay pal to see what they can do for me. No one did follow my request to see were my order is. Probably the fist and last order I made with you.
A survey was sent out immediately after purchase when the product has a 3 week turn around. The survey should be sent out according to each companies expected turn around time, not one day later.
GLAMULET REVIEW:
The products were inexpensive and took 3 weeks to ship to China. Tracking between China and the US dropped off, but was easily trackable before departure of China and after arrival in the US. The product met expectations. I mixed it in with existing Pandora charms. The custom images, which Pandora doesn't do, was worthwhile. The painted beads (globe and plane in clouds) that were very unique from Pandora were my favorite because they blended in the best. I would avoid the all silver beads as they cheapen existing pandora bracelets, but are still cute in their own right. You can tell the difference in quality of metal though if it's an all metal charm. All in all, product was as expected. I would buy the custom or painted beads again since Pandora doesn't offer these options.
After I made an online purchase from this site I had my credit card number used for purchases I did not make. Also, I requested a return and was asked to paypal money to a completely different account. Won't be buying here again, sad because the product was actually nice, except that the site says it's in California but the product is actually from Hong Kong as is the transaction record...
They sent me the wrong size rings and broken charm. Finally, they will do the exchange but I never received it! I sent many email and never got answer. I spent more than CAN $100 for nothing. If I knew the company is in China, I would not buy any thing from them. Just cannot trust them.
I got no confirmation email and no shipping notification. PayPal held off on the payment for two weeks assuming I'd have my order by then. They took the money yesterday and I still don't ha e my order. Never shopping here again!
Very disappointed of 2 items I bought. One doesn't look like it was supposed too and the other one has a picture (from my library) integrated on it and we don't even see it clearly. I will never buy from Glamulet again.
No contact number on the website. No idea whether order has been shipped or not. Placed the order almost 2 weeks ago. At least a customer should be able to know the status of the order. First time buyer, very bad experience.
Item was ordered for Christmas delivery, unfortunately there was a mistake with the postcode therefore Royal Mail have not delivered the parcel. I sent an email to Glamulet asking for help but so far have not received any response. I am very disappointed with this.
Hello, difficult to dona review when I have not received the goods.
The tracking stopped at the sorting centre. It arrived there 6 days ago.
Now, I don't know where is the parcel. I am getting somewhat worried.
Item showed one price on the front page, when you clicked to purchase, the price changed. Got a response the first time I emailed, but when I tried it again, the issue was still there and I got no further response. Ended up purchasing something somewhere else for my friend's 21st
I ordered in beginning of December for Christmas present. On dec 22 still haven't received and the tracking site has not posted update since dec 12 so I have no idea if it's on the way. I have emailed support twice with no success in obtaining useful information.
Dear Madam/Sir
You sending out a questionnaire to write a review but the products, which been paid strait on the ordering day been not delivered yet at all. Why do you think you would receive a good review.
The last time I will have used your service.
Regards
I know in the beginning I no that people give times an let you no when your order is coming every step of the way. I haven't heard anything about a delivery date or nothing but yet I'm being asked how satisfied I am. I haven't received my order an Christmas is right around the corner. Please let me no something
I placed an order on November 30,2016
I received an email o. Dec 7th saying it was on its way. I never received it. Tried calling. Never could get anyone to answer. Sent two emails without any response. Needless to say my mother will not be getting her gift tomorrow. The entire situation is ridiculous. Extremely poor customer service. I have read many similar reviews to mine. This company simply has zero concern or respect for their paying customers. They withdrew a little over $130 when purchased but have yet to have anything delivered
Stay the hell away from this company, can't track order, don't answer their phones, goes to voicemail after 3.17 minutes and have not received merchandise! But they charge your credit card the same day you order! Thanks for NOT a good x-mas gift!
Ordered online for Xmas delivery on 16th and received on Xmas Eve. Didn't realise they were being sent from China and started to worry a bit. After reading reviews I was even more wary but charms are as per website. Very good quality. Would order again.
Purchased items at reasonable price, little concerned about delivery time quoted but I had time.
My surprise when the items arrived in a couple of days, shouldn't have been concerned.
Pleasure to buy from and will return for future purchases.
Overview
Glamulet has a rating of 3.1 stars from 1,501 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Glamulet most frequently mention good quality, photo charm and quick delivery. Glamulet ranks 319th among Fashion Jewelry sites.
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- UNION CITY, CA, United States
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Business History
Glamulet is considered a one-stop-shop for all your sterling silver needs. We carry all types of sterling silver, 14k to 18k Gold, to including chains, bracelets, murano glass, Cubic Zirconium, Mother of Pearl, marcasite, Gems and so much more. Our quality products are produced in the USA, Italy, China, Thailand, and Mexico.
Glamulet transformed diamonds into art and revolutionized modern jewelry design. With enduring optimism, new generations of Glamulet designers and craftsmen collaborate to create infinitely beautiful jewels of unsurpassed style.
From the legacy of the Hope Diamond and Sterling silver to the sparkle of the red carpet, Glamulet Jewlerys have become an icon of international glamour.
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hi Tiffancy, we apologize for the inconvenience caused to you. Can you send email to cs@glamulet.com, our customer service representative will assist you to solve it.