Gilt

I purchased what was supposed to be an 18k gold Armapali textured bangle and I am completely disappointed with it What I received looks like a piece of junk, in fact it looks like dull brass, not gold, but the worst part is it is so small it would only fit over a child's hand plus it bends like a paper clip. The design may be similar but It looks nothing like the picture displayed. Which shows a shiny gold bangle on an adult sized hand! It is completely worthless.
I contacted their customer service and of course they would do nothing since all jewelry is final sale. Needless to say, I just gave Gilt $950 for what is, I repeat, JUNK. Unbelievable.

Bought several underwears from gilt. The inner lining of one of them almost completely came off after 2 times of hand washing. Called up customer support and was told that won't be able to get refund because I had washed it. Well, if I hadn't washed it how would I know it is so poor quality? I received the item in December and called them in January - not to mention the order arrived outside of the estimated window. Both the Rep and her supervisor insisted that it was most likely due to the way I washed it and said I would need to contact the vendor if unsatisfied with the quality of the product. Sounded super rude over the phone. Have spent $2000+ on Gilt and not going to any longer.

Ordered a Shirt online. First out of stock, then they ship me Towels for some guy in Texas.
I called and emailed customer service and was told basically everyone makes mistakes.
In order to get my shirt, I had to print a label off their site and send the towels back. Once they receive the towels and check the condition... I will receive a refund on my order and then I can re-order the Shirt... WTF... it is all their fault and not only did I not get my shirt, but I am the one that had to go out of my way to ship their mistake back!
I saw some really nice looking items on their site, but with all the comments about their poor customer service and my experience, I am dome with Gilt and everyone else should be too!

I have been shopping on gilt for 5 years or more. But as soon as I wanted to contact their customer service for their fault (not even returning order or smth), no normal answer. They blocked the order amount twice, I received my order and was deducted the amount once, but another amount is blocked since 3 weeks now and they say we don't see this. Who does that? And I am sending the emails and every time I get the same robot answer that they are sorry. 0 customer sevice!

I was a little bit worried because of all the bad reviews, but my uggs were REAL! With such a discounted price ($150= $100) I was a bit worried. But they exceeded my expectations! So happy with my order, plus, they gave me a chocolate bar ((:

I was just recently introduced to this website and already I am in love. I made my first purchase late last week. After reading some horror story reviews on similar sites, I was not expecting to receive my order for at least a week or two and fully prepared for some terrible problem to occur with it. I received my package today, not even a week after I placed the order AND the pants I bought are absolutely fantastic! I saved almost $200, got exactly what I ordered, and in record time. I am now stalking the site for my next purchase. VERY IMPRESSED!

I entered my order and then immediately realized I forgot to enter my discount code. I emailed literally minutes after placing the order and they refuse to honor the discount, contending that they are unable to do so. Really? Unable? There's no possible means of correcting my order? Absolute and total BS. I have had this happen with other sites, including HauteLook (which is owned by Nordstrom, and that probably explains why its customer service is great and NOTHING like crappy Gilt) and they ALWAYS give me the discount. Will NEVER use this site again!

I have purchased two large orders from Gilt. I bought two different perfumes from Gilt and both are fake! I have worn Angel by Terry MUGLER for years and when I saw it for 100 dollars a bottle I bought one. This is not real Angel perfume! It is a diluted knock off! The real perfume lasts for days and you can still smell it in your clothes. The one I received last a few hours and doesn't even smell close to being real. I am not happy at all with them and will never buy from them ever again! Beware!

Bought a voucher from the website. Called and was told they do not provide the service any more. Contact Gilt and requested refund, who insisted to refund to the credit card I used for the purchase, which I have canceled a while ago. I was insured the refund will come. My bank told me they will not accept this refund and returned the money to gilt two days after receiving the refund. I contacted gilt numerous times after hearing from my bank but was completely ignored. No response, nothing at all.

Hi, I am in Australia and purchase from Gilt. Have been pretty happy with some of the clothes I have purchased, fortunately I know my US size. The other thing I like is that it was easy to call them via telephone when I got a different colour of a Rachel Pally dress I ordered, I told them it was not a colour I would wear. I was concerned due to their 'no return policy'. However was really surprised when the girl said no problem, she could see that I was sent the wrong colour and said unfortunately there were no more in the colour I wanted. So I asked if they could arrange postage so I could return the dress, she said no don't worry, "Keep the dress anyway" and they would credit my account back with the cash I paid. AND they did! Great as this colour suits my sister-in-law, so she gets it and is very happy! Makes me one happy customer and a 'popular' sister-in-law!

I had accidentally placed an order while checking the total price of an item with a promo code. There was no cancel button option so I hurriedly emailed customer service to ask for the order to be canceled (this happened after reg office hrs. And I had no option to speak to a live CS rep). I was in a bit of a panic as I was not sure if somebody would be able to read my email immediately. I *******@giltservice a tweet as well, but saw in my inbox that the CS team had already emailed me back to inform me the order had been successfully canceled! Very pleased with the Customer Service I received tonight. Thank you Gilt!

They cancelled my order, locked my accounts and made no attempt whatsoever to contact me... all because I put a new shipping address for my order!
After contacting customer service and waiting 20 minutes on hold, a supervisor mumbled "a new address is the same as fraud and we have the right to close an account and cancel an order for any reason, which you agreed to when you signed up". When asked why they wouldn't simply contact the customer (me) to verify the information, I was told "We will never attempt to contact the customer because the contact information we have on file could be the fraudulent person's".
Are you kidding me? Give me a break. By far the absolute worst customer service I have experienced, next to Comcast.

I bought a pair of lamps. The drum shades are much different in color and textile vs the picture of the product presented on the site.
I wanted to talk to a supervisor to return the product. Because they don't want to return they declared the product I received is identical to what is shown on the website. These evaluations are subjective. To me they are not. I have been calling them in the last 4 days, they don't let me talk to a supervisor, they only apologize for not being able to do more and don't accept the return.
Is that the right way to treat consumers? Is this how Gilt wants to satisfy the consumers?

I ordered an item on guilt and before I ordered I removed my old address and set my new address as a default address. They send my order to the wrong address. When I called they said that their was nothing she could do for me because it was sent already. I asked to a manger and the manager was very rude and told me the same thing. After I got very upset on the phone and explained that I had the right address on the website he put me on hold for 20 minutes. He then told me that he would refund me but if it ever happened again he will not refund the next time! Their was no apology or acknowledgement that they messed up and not me! I ended up o the phone for over 1 hour