I bought a pair of lamps. The drum shades are much different in color and textile vs the picture of the product presented on the site.
I wanted to talk to a supervisor to return the product. Because they don't want to return they declared the product I received is identical to what is shown on the website. These evaluations are subjective. To me they are not. I have been calling them in the last 4 days, they don't let me talk to a supervisor, they only apologize for not being able to do more and don't accept the return.
Is that the right way to treat consumers? Is this how Gilt wants to satisfy the consumers?