Matthew O.

I, like many other customers, was surprised to see that my publix receipt was 20% less than what I was charged by instacart. They do a terrible job being transparent about their price gouging. Burying that information in the FAQ borders on fraud. BOGO items show as BOGO on instacart's website but DO NOT get discounted. Apparently they must be identical flavors/items which is NOT explained. They also forgot 2 of my items. First time customer + 20 min phone call with customer service manager. We will see if I actually get refunded...

They cancelled my order, locked my accounts and made no attempt whatsoever to contact me... all because I put a new shipping address for my order!
After contacting customer service and waiting 20 minutes on hold, a supervisor mumbled "a new address is the same as fraud and we have the right to close an account and cancel an order for any reason, which you agreed to when you signed up". When asked why they wouldn't simply contact the customer (me) to verify the information, I was told "We will never attempt to contact the customer because the contact information we have on file could be the fraudulent person's".
Are you kidding me? Give me a break. By far the absolute worst customer service I have experienced, next to Comcast.