Rachel k.

I ordered an item on guilt and before I ordered I removed my old address and set my new address as a default address. They send my order to the wrong address. When I called they said that their was nothing she could do for me because it was sent already. I asked to a manger and the manager was very rude and told me the same thing. After I got very upset on the phone and explained that I had the right address on the website he put me on hold for 20 minutes. He then told me that he would refund me but if it ever happened again he will not refund the next time! Their was no apology or acknowledgement that they messed up and not me! I ended up o the phone for over 1 hour