J X.

Bought several underwears from gilt. The inner lining of one of them almost completely came off after 2 times of hand washing. Called up customer support and was told that won't be able to get refund because I had washed it. Well, if I hadn't washed it how would I know it is so poor quality? I received the item in December and called them in January - not to mention the order arrived outside of the estimated window. Both the Rep and her supervisor insisted that it was most likely due to the way I washed it and said I would need to contact the vendor if unsatisfied with the quality of the product. Sounded super rude over the phone. Have spent $2000+ on Gilt and not going to any longer.