Gilt

Don't buy from GILT!
First products are way overpriced and then look like they are discounted, but the price is still higher than it normally sells for. The customer service is really bad, they don't stand behind the quality of their product. If the products breaks or is defective from the first use they will not return or refund. Basically they sell you poor quality items and when you know about it, it is too late to return.
It is a scam like many reviews already stated it.

There is zero customer service - ZERO. I ordered 2 Bonjour 12-cup coffee presses. Received 1. Contacted customer service immediately and emailed, per their request, pictures of the box, label and single item in the small shipping box on Oct 4. On October 8, I had had no acknowledgement of my concern (even filled out their online concerns form) so called again only to find out that no ticket had been opened by the agent on Oct 4th - allegedly. But they did have my email. Customer Service rep opened ticket - said he marked it urgent and said they'd get back to me w/i 4 business days. Well Crickets to that. Didn't even load the $10 for my trouble gift he claimed he would place in my account. Customer Service agent on Oct 12th says no record of any calls, emails or Live Chats prior to Oct 8th so I have to wait another 1-5 business days. But he did acknowledge the email which is dated Oct 4th. Run Away before you consider doing business with this company.

I received a email with a 20% off code went to there site made a purchase. I did this within one hour of receiving the email. Tried using it was told it expired, even attempted to modifying my order using their button both times it didn't work. I immeaditally emailed them regarding this received a reply sorry nothing we can do. Any one that has used Amazon, Zappos or My Habit would tell you that there response sucked. Sorry I will no longer be using Gilt. Really poor customer service.

The slash through prices are a total lie. I recently ordered a pair of sheets, slash through price was $400, sale price $110. When I received them the retail sticker price said $83. I emailed customer support and was told 'Sorry you don't like your sheets but this is the cost of doing business.' They wouldn't even price match. I went through three emails and gave up. They have taken the 1 (800) number off their site so if you want to call them you have to wIt on hold forever paying long distance charges. Gilt clearly doesn't care about ripping you off.

Never never buy from them. I've ordered Modloft bed back in November 2017, they promised to deliver it by end of December. After my multiple follow ups with them they told that the order can be delivered by the end of January. 1/19 I've received an email that the order cannot be delivered at all (they still have this product advertised on their website and manufacture is still producing this product).
Stay away from this retailer even if you see products cheaper,- you can be negatively surprised with their false advertisements. They can cancel your order without any reason. They are not committed to customer satisfaction, demonstrated very poor communication level. I wish I could read some reviews before ordering from them.

I would be very careful about ordering from them. They misrepresent the prices of their products. It's supposed to be a discount site, but they often sell things for more than you'd pay anywhere else. For example, I just saw a silver Prep9 9-Cup Food Processor selling for $169. They claim the original retail price was $520. I knew there was no way that was true, so I googled that product and most places sell it for $149.99, some even less. The most expensive was for $159.99 (Best Buy).

Ordered a shirt from their "Made in Italy" sale, received shirt weeks later and it was made in Romania. I contacted customer service and they made me send a picture of the label for proof that the shirt was made in Romania. I insisted on credit to my credit card instead of store credit. Now I am waiting for the return package to arrive at their store. Their return label must tell Post Office, "use Pony Express" because I handed it to the mail person September 28 and, as of today, has not arrived at Gilt.com. They had better process my credit quicker than that.

I LOVED gilt. Bought everything on there for 4+ years. Sometimes clothing didn't fit or an item wasn't what I expected and customer service was always top notch. Enter Saks Off 5th and now it's hautelook with a more intuitive interface. Hautelook sucks if your not aware of it - Nordstrom purchased it when it gained popularity and it sucked ever since.

With the entry of Saks, Gilt now charges sales tax in the state that I live in. I am rating it a 2 because I still like using their interface to shop but with tax plus shipping... I just google the item I want and can usually find it priced slightly higher or at the same price but without tax or shipping charges. I am sure that gilt will now take the same path as Nordstrom's hautelook and reduce their quality in products and service while they increase their margins.

I cancelled my most recent furniture order and returned a shirt that was in the process of shipping. Never again.

Boo! Who's with me?

You take advantage of customers. You are supposed to be an upscale merchant that is trustworthy. You are a disappointment, and I will do all I can to get my money back. I should not need a police report; you are a ripe-off with has business practices, you hide behind foolishness to oppress customers; I need my money back. I can not afford to shrug my shoulders and walk away. Do the investigation, challenge FedEx, and find out why the package was not delivered to my door as the building management stipulates. Why did FedEx call me to come down? I live on the 5th floor of a massive building with signs all over mandating that packages MUST be taken to the tenant's door; FedEx did not oblige... your failure, your problem, not mine. Please refund my money. $1600 is not a joke; it is not a chicken change for me. GILT REFUND MY MONEY

Had an item in my cart for less then 5 minutes. Since i haven't shopped there in a while, in the time it took for me to update my credit card info and address, when i went to check out i was informed my item was sold out. Right out of the cart, with no notice! So i had emailed them about it and NOTHING. Not even a "thank you for your email we will get back to you! Moreover, they had sent me several emails saying the item is still in your cart, check out now, followed by, the item you had wanted now became available... These guys are taunting jerks. Plenty of other sites to shop with, these guys are the worst!

Jude was so helpful when I hit a snag with the promotion code not applying the full value as indicated on the refer-a-friend promotion. While she didn't have an immediate fix, she asked me to email her the details and promised to figure out what was going wrong and why. Sure enough, she did find a solution and emalied me promptly, within the hour. I know that marketing teams don't always communicate the fine print of their promotions effectively to customer service teams and was impressed that Jude and her team we able to solve the problem! Thank you again.

I have only ever used Gilt once, and it was to buy an obscenely expensive pair of Louboutins. When they did not fit, I was terrified because I had read the nightmarish reviews from people who had to go through hell to return their merchandise. I was positive that I was going to lose my money. I didn't sleep for a couple of days.

But... nothing bad happened. The shoes appeared authentic, and the return process was pretty painless. The only inconvenience is that I had to take them to a FedEx location rather than drop them in a postbox. But given what they cost, I would have done that anyway.

Gilt is what it tells you it is. Upscale goods, good prices for what you're getting. STELLAR customer service. I will only deal with this company and Vente-Privee.com for high-cost AUTHENTIC designer goods. I have authenticated many of the items I've purchased from them. They're always the real thing. For this reason, I trust them. They pack the things in a way that makes you feel that they care about the quality of what they sell, and you feel like you're getting a present from yourself when you open one. Their cardboard boxes look & feel glamourous.
I also love GiltCity. Hit that tab first if offered in your city. You'll be glad you did.

Purchased a RedCarter one piece swimsuit on my AMEX. So glad I purchased with this card. Waited a full month and still no swimsuit. Called Customer Service and they explained it was a "sell first", whatever the heck that means. Bottom line they escalated my order so I would get my suit faster. That was sweet of them. Received the package one week later, low and behold I open the package and out comes top only, no bottoms, no one piece RedCarter suit like I ordered. Immediately called Customer "Disservice" and complained. Was told the warehouse had the wrong order number. The packing slip clearly said one piece---guess they thought no one would notice if I went naked on the bottom. They can't send a replacement b/c don't have the suit anymore after 5 weeks of waiting. Probably never had it in the first place. Listen to the reviews and double digit negative ratings. Must really **** to work in Customer Disservice and for that matter at Gilt.