Gilt

I have been shopping with Gilt for many years on a frequent basis, but these last 8 morning nths the site has gone completely downhill and become not only impossible to utilize while shopping for items but impossible to place an order. You will spend 2-3 hours between shopping and trying to get your order placed due to multiple glitches in the system. Stay away from this site as it will waste your time and efforts. Customer service on the telephone is even worse than glitches on the websites. What a pity as it was such a wonderful site in years past.

I have purchased a watch at Gilt. The item was delivered to me 10 days ago. I wore it only twice. The watch band gold color is disappearing with black spots coming out. This watch after two uses looks like 10 year old watch. I called Gilt service to requst a return but they are refusing to take it back because it was worn(the watch was in my possession only for 10 days). The original price of this item is above $1000. The watch of that value should not look beat up after two uses. Gilt has disappointed me deeply after I have been their customer for many years. I wish I would be allowed to include the pictures in this review

After reading a few of these reviews, I'm glad I'm not out more money than I am. My order was somehow sent to the entirely wrong address in a state across the country. I think it somehow conflated my Ru La La information with the address I actually entered as the address they sent it to was a hybrid of the two. I did not know the two sites were affiliated until I contacted customer service. Like everyone else, I was met with an "oh well." I was livid. They actually told me to try to contact the owner of the address where it was sent…

Overall I enjoy using Gilt. But I do have two points to raise.

1. I wish returns were processed much faster. In general and relative to other online stores/sites it is very slow.

2. The TrueFit feature is nice but not ubiquitously applied the website. It makes life very difficult for people like me (6'5).

I bought a Forte Cashmere half zip pullover. Godd quality but it is not acceptable to have a slash-through price of more than 350 Euro for a product manufactured in China, despite then it is shown as discounted to around 130! I suggest Gilt should add "Made in..." to the products.

I have spent over $32,000 on Gilt.com and earned 68,000 insider points. Gilt has a fine print policy that you lose your points (in this case my points are worth $200) if you fail to make a purchase within 6 months. They do not inform you of this policy and do not warn you (unless you call slyly embedding the notice of point expiration in only 2 of the literally hundreds of emails you receive from them). I found out today, CyberMonday, when logging into the site, and they were very rude on the phone when I called to inquire. They have lost my patronage.

I bought a rug from this site that had "$600.00" as the slashed price on it and I purchased it for $250. This rug was NOT a $600 rug. It's hilarious the kind of false advertising that these websites are allowed to do. The rug sheds so much it's almost not worth it. I have thought about just throwing it out. Also, I have discovered that the slashed out prices on Gilt.com are extremely false and made up. Where do they get them? A simple search online will give you the same product for their "cheaper" version as the actual price. The site might be ok for quick fashion grabs but anything more valuable? Fuggettaboutit.

The problem I had was quite minor and I really didn't expect anything to come of reporting it as I was still quite pleased with my purchase. I just wanted them to know so maybe they could correct it for the future. First, I was really surprised at how quickly Gilt responded to my email, and how understanding they were of the problem. The customer service rep was great, and solved my issue in such a short amount of time, something that I did not expect. I would never hesitate to purchase from Gilt in the future.

Purchased desk for more than $500 3 months ago. The drawer (particle board) literally fell apart, crumbled. It cannot be repaired by nails or even glue because it was not where the drawer seats together. Contacted cust svc with explanation and pic. They said no returns. How would I return the desk? I asked for service for the customer where service is needed. I wrote back and asked how they would feel if it were them? I would expect a new drawer, a new desk, or my money back. This is not a disposable item - it is a desk! Their response was the same no returns, sorry. They do not back what they sell and apparently do not care for their buyers at all! Insult to injury, I just yesterday took delivery of $80 plate of glass to protect the surface of the desk! I am literally in tears, I don't have that kind of money to waste!

I ordered some facial creams from D24K and they came to me not only open but also used! There was literally finger marks all over the canisters with dirt inside as well from someone's dirty hands. I bought over $200 worth of creams. I was appalled. I emailed customer service and they have asked me to provide "proof" so I sent them photos. They ended up refunding me. I will however stay far away from Gilt in the future.

It's OK, if you like what you ordered. It's the PITS if you have to return or WORSE if there is something wrong with your order. I ordered 2 prints, in the copy it described frames. In the photo's it showed frames. The prints came in a tube. After 5 emails, a supervisor did offer a credit on the amount and a store credit. Yet another email to get them to credit my account. It's a FLASH Sales website, Slam, Bam Thank you-Ma'm. Customer services is really slow to respond, and don't expect much when they do. Enjoy your store credits!

I have been a very good customer of gilt for years and their customer service has steadily gotten worse. I purchased a luxury mui mui bag for $700.00 on the model the bag hung mid torso but actual bag would not fit under my arm. Took many pictures and proved it was mis represented and still could not return it. I'm so disappointed I have deleted my gilt account and will no longer buy from them
Beware! They are not willing to keep a good customer!