Gilt

I am surprised by the bad reviews on GILT because I have had good experiences so far. But, then again, I only bought from them twice as well as my boyfriend ordered items on there for me and were all clothing. I can't say anything about the customer service because I never felt the need to reach them. Each order has given me the correct items in good condition as well as been delivered on the time they predicted to me on regular shipping. For some reason, I don't think I would order anything other than clothes from GILT.

I bought something on gilt years ago. Don't even remember what but I returned it then for a credit. I am and have always been a Canadian resident. Apparently my credit for that return can only be used to buy something shipping to the USA. Obviously I didn't know this. I kept getting emails from gilt to "spend your credit" so I went to the site and found something to buy to use the credit but when I was checking out, the credit didn't show. So I reached out to customer service who told me to complete the transaction and "rest assured your credit will be applied". It was not and now customer service is telling me (for the first time) that it can only be used for something shipping to Canada. So now I've given them even more money and still have an outstanding useless credit with them, and my complaints fall on deaf ears.

Never, ever, ever buy a vintage watch or anything of significant value from Gilt. We bought a vintage Breitling watch knowing that there was to be no return and a 1 year warranty. Upon receipt of the watch, however, it did not work at all. Though we thought it would be an easy process to return and receive a refund given the fact that it never worked, we were sorely mistaken. They responded that, at this price point, we do not take returns. You will have to go through the warranty process." We were awestruck by this response, initiated a dispute with our credit card company and continued to contact Gilt to see if we could find ANYONE with their head screwed on straight. Finally, after 3 weeks and informing them that they had committed fraud under the NY consumer fraud act, they finally decided to issue us a return slip as a result of their 3-5 day decision panel...

I just received a pair of So Kate's and when I was ordering it they did not label it final sale. I noticed it was final sale when I received the item. I emailed and been calling no answer. I just want to exchange the size. All they need is a few good lawsuits to shut their fraud business down. Can not be dishonest with your customers. I read all the bad reviews and decided to try it anyways received the shoes but now I can't get in contact with anybody. It's a shame.

Excellent Service! I made a mistake and pressed "submit order": $5000 worth of furniture that i absolutely could not afford! When i called in to cancel my horrible mistake, Rachel did everything she could, cancelling each item herself, and made sure to send me cancellation confirmation email. I couldn't thank her enough!

Before you shop at Gilt, there are few things you must know. Shipping is not free, and neither are returns. There is a $ 30 fee if you want unlimited free shipping for the whole year but then again if you return you will have to pay $ 9 per return. If you are multiple items and if its being shipped by multiple suppliers, then it will be shipped separately and returned separately as well, and each return will cost you 9 bucks. So, when they say this item is returnable don't get fooled, U will be paying for the return. Above all they make it very hard on their website to return any items, U will experience multiple times there will be error either with the website or time out.

I have numerous bad experiences with them. One time, they won't accept return before shipping and the item is not final sell, the shipping time is very long and they failed to provide tracking info. They will not do price match on items on their own site. Customer service is not helpful at all, their replies appear to be polite but are actually sacastic. It's not just one or two CS acted this way, it's built in the company culture. I'm done with them and will not even look at their site.

Gilt has some great deals. What sucks about this website is that things go out of stock quickly, there is a NO RETURN POLICY on all things, and if you googled the product, you could find it for a cheaper price on competitive websites.

Sometimes the quality of an item is worth the money, sometimes it is not. Just be careful when making a purchase. You have to ask yourself, how badly you want it, and how many times it will be used, because I've bought a couple of pair of shoes from DV that pinch my toes, and have worn once. Their website it geared towards higher end items and the customer service sucks.

Gilt had a sale in November for Black Friday. I wanted to order a
Coat but was unsure of their sizing. They said that I could return
The one that didn't fit. I ordered a 38 and a 40.
I am now told that since I ordered the 38 first and returned it, they
Would not give me the sale price on the 40. I had presumed wrongly
That they wold give me the sale price on which ever coat I kept.
Will not be giving them any more of my business.