Gilt handbags are amazing! I have had my purse for several years now and I absolutely love it. The leather is so soft, and the texture makes it so easy to hold. The space inside is so convenient - I can fit everything I need in there without having to make too much effort!
Spent $$$$ on a pair diamond earrings and they sent a complete different pair/brand; called three times to return and talked to many specialists, no one can help me. It was close to 3K. They don`t care, they just want to take your money, I still do not have my refund. Not a trustworthy company, do not purchase from them.
gilt.com is very deceiving. They marked most of the items as final sale. Watch out before you make any purchase. I bought a pair of earrings for ~$300. They were much bigger than pictured. A bag I bought for over $1000 is not the same color shown on the site. When I contacted the customer service, they simply told me that they cannot accept the items for return. What a big ripoff! I would never buy another item from the site.
Placed an order, and received notice of shipment the next day. Revisited the shipment email 3-4 days later, only to find out they provided me with a phony tracking number that could not be found in any major carriers' database.
Incredibly dishonest, not sure how their site is still online. AVOID AT ALL COSTS.
I had purchase gold earrings with pearls, when I received it looks like bought in the 99 cents, and thera many dents. Iitem non-returnable.
Unfortunately it was the worst experience.
Picture on the site absolutely doesn't match the real picture. Dont recommend.
I ll never recommend your shop anyone and definitely will write review.
I used to buy a lot from here, but lately it has gone waaaay downhill. They just lost me as a customer (after having spent $1000's) over $5 and two really bad experiences. One was a bad product, the other was bad customer service, which was a first for them. They used to have great service and good prices. Now, prices are much lower elsewhere and they don't care about your business.
Beware of purchasing any Designer pieces from Gilt. They sell Fake handbags and other designer items and represent them as Authentic items and list as a Final Sale. It is very difficult to reach customer service to get any resolution. There should be a class action lawsuit against this company so other innocent consumers don't get scammed!
I planned to gift my wife a stella mccarthy bag. By mistake, I ordered a clutch. It took me a bit to realize that. I called up the customer service and explained my mistake and requested them to swap the order with a bag. They were kind enough of doing it. I was very pleased. I spoke to Mary, who was very detail oriented and helped me right away. Thanks Mary!
Thank you very much for your work! This is the best online store, where the product is described and shown in a very detailed way! Delivery - promptly! The attitude towards clients is super! I will advise you to everyone.
I ordered a pair of Levi Jeans from Gilt and then compared them to actual Levi's; not the same. The real Levi's were made with a much nicer denim, with better stitching and a non-awkward fit. The Gilt Levi's felt like they were less substantial than a pair of Old Navy jeans, and are not symmetrical in term of the fit. Now I'm not a "sophisticated" enough of a buyer to say that the Gilt pair is fake, but I won't be ordering much from them anymore. Beware of what you order, and make sure you check the return policy.
I came across a great coupon for a rebate to be used on this site. They are now refusing to honor this deal. For every query, they come up with a different excuse. And, they say my product is "non-returnable".
Stay away.
I almost purchased something from this website because of the email they sent with the extra 30 percent off with code Guilt30, as I was trying to check out, I could not add the coupon code until I provide name, shipping address and credit card info. So I decided to check on their review and I was so glad that I did. I will never buy anything from this site ever. Will put them as SPAM. Thank you for posting all your reviews to warn consumer like me.
The suit I bought has serious defect; wrinkles like small bubbles that would return just an hour or so after ironing. During the first wear at a wedding, I had to go back to the hotel room four times in order to press the wrinkles down. I contacted Gilt customer service several times and, each time, was told it could not do anything as the suit was beyond the return period. Well, in my contacts, I clearly stated that I would not return the suit, just hoping it would do something to reduce the loss. To no avail, Gilt refuses to do anything for a customer who bought a defective suit.
I've ordered several things from them over the years and I've found shipping to be fast and everything to be as described. Unlike some of the other "member" shopping sites, I've always received what I actually ordered (not told after the fact that it's not in stock) I highly recommend.
I purchased a LV wallet from gilt listed as authentic and a final sale. After receiving the wallet I noticed thread coming from the card slot. From my experience of purchasing LV products for Saks 5th Avenue this has never happened. After a few months I noticed a crack in the crease of gold in LV a wallet after this I contacted Gilt customer service and they were horrible. The product is a fake, I am out of over 600.00 dollars and they wouldn't take it back. The product was actually sent from a reseller that sell on GIlt. I am so disappointed and angry. I would love to join a class action lawsuit.
I ordered 2 sets of cutlery on their site. The pictures looked beautiful and modern. The cutlery that arrived was in a similar modern style, but extraordinarily long and there was absolutely nothing mentioned in the description about the atypical length. The regular forks and spoons are longer than most of serving ware and the appetizer forks and dessert spoons are similar to most dinner utensils. These utensils are for giants! I sent Gilt a photo highlighting the discrepancy between the photo on their website and what arrived, asking them to allow me to return them, but they refused to offer any solutions. Do not order anything from Gilt! It may be nothing like the description! To add insult to injury, their so-called black friday flash sale price was actually significantly higher than what these cutlery go for anywhere else.
TOTAL SCAM. Before purchasing the"Deal", I was especially thorough to make certain I knew what I was buying. They out right lied! After requesting a refund they advised me about the fine print that redefies the ad and deletes half the promotion. Beer and dining it says. But it is only beer. What kind of con guys are they.
This place is a rip off. I recently found a dress for my wife. It was $69 from originally $120 - great right? Wrong! Shopping and handling was $38! I emailed customer service with item and first response was that wasn't unreasonable for large or items that needed to be assembled. I restated that it was a dress that weighed 2 lbs and coming from US. They just said they will look into it and for ME to check back in a few days to see if price changed. A few days later I checked back on another dress and was $68.50 for S&H for a $40 dress. Look at done print - this place is Unethical and trying to con third buyers in buying low cost items but screwing them on S&H charges.
This used to be a good site. I recently stopped getting my daily emails and emailed them to find out what the problem was. I got a canned response back and still don't get the daily emails from them. I think they are using some foreign call/email center to handle their calls because you don't get a reasonable answer from them.
Gilt offers the best of the best at fabulous prices. I have bought so many different things and my only worry were three paintings I bought but I knew they were going to take 3 months to get here but were well worth the wait. Customer service has never been a problem and when I accidentally shipped something somewhere wrong they quickly resolved it kindly and politely. I buy a lot and will continue to, you cannot beat the prices for luxury goods and not once have I received a knock off piece. I have and will continue to recommend Gilt to both friends and family.?
Hi Lorie.
I am delighted to hear that you are so happy with your Gilt order. I will be more than happy to pass on your feedback in relation to our Customer Service department.
Should you need any further assistance please reach back out and we will be more than happy to assist you.
Yours in style,
Mary
Gilt Customer Service
Answer: Hi there, Thanks for your question. We stand over the authenticity of all of the products available on our site and ensure that they are the genuine labels that they promise to be. If there is every any doubt or concern about this, we are happy to investigate on a case by case basis. If you need anything else, don't hesitate to get in touch. Warm regards Paddy Gilt CS Specialist
Answer: DO NOT purchase from Gilt! They state they "stand behind the authenticity" of their products. THEY DO NOT! I paid $975.96 for a LV handbag. Later, (after the 30 day refund policy) it started falling apart. Found out it was a fake. Gilt will not exchange or do anything to correct this. It's horrible customer service.
Gilt has a rating of 1.9 stars from 907 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with Gilt most frequently mention customer service, final sale and credit card. Gilt ranks 243rd among Designer Clothes sites.
Hey Bob,
We have no affiliation with that site, we can not prevent them from adding information to there site.
I am sorry, we will certainly be passing this information on and hopefully they will have to remove it in the future.
However the terms of any Gilt promotion would stand, all Gilt promotions will be generated and sent by Gilt.com only.
Warm regards,
Maureen
#giltservice