Gilt

Hi, I have never bought from them and the main reason is because the design of the platform keeps changing and also I've been buying from their competition legit websites such as MackTak.com ideeli.com and RueLala.com
And another reason I didn't get the chance to buy from them is because they sell out fast and they don't have the item I want in stock. But I have friends that have bought from Gilt and they are very happy and also I've been seeing their ads on TV.

My daughter was thoughtful to send her mom flowers on Mother's Day. When the package arrived at our house we could see that she had ordered them with my AMEX account through the gilt.com website. When we unpacked them we saw that the flowers were "dead-on-arrival." Even trimming the stems and placing them in water for several hours did not resurrect them. When we called the gilt.com customer service department and explained the situation they refused to offer any remedial action, either replacement flowers or a refund. They told us that they needed to speak with the person who placed the order first. I explained that the order was placed on MY credit card account and they still didn't offer to help. WORST CUSTOMER SERVICE EVER!

To everyone that took the time to write a review of gilt.com,

Thank you so much for your service. I'm sorry that you all had to suffer in the eclectic ways that you have, but you should know that your reviews have gone to a good cause. I almost purchased a pair of shoes off of the gilt website today, but decided to do some cursory research on gilt as I had never ordered from there before. I was shocked and disgusted to read the reviews of the gilt.com website, and due to these reviews I will not be ordering shoes, or anything else for that matter, from gilt.com. Soon enough, the incremental contributions that you all have made will result in the end of this horrible site. I will instead pay double the price to order the same shoes from Zappos, as that is how much I value my time and piece of mind. Again, thank you to you all. Your service is very much appreciated.

I purchased a Gilt Sample Sale ticket. 9 days after purchasing Gilt send an email that the sale is now being sold at 50%. I contacted their customer service immediately and they said no price matches after 7 days. I explained multiple times that this is not a product and a Gilt Sponsored Event. They did not budge. I opened a BBB case, in the beginning the Gilt management team did not want to help either. They claimed they didn't see a price reduction for the event and it is now sold out. I had to send them a copy of the email plus the screen shot of the day that I saw the prices at 50% off. After providing those documents they refunded me the difference. They are very hard to deal with, they don't want to make any exceptions for anyone. Their customer service doesn't care about your concern. I had to fight tooth and nail to get the refund.

I have ordered here once.
The shipping was 19 days
I ordered a kids cotton jacket, it was reasonable quality, but I'm sure a little overpriced; I mean it's just OK quality.
I guess what is paid for is the uniqueness of the style, which was pretty unique.
I would have liked to have some kind of email confirmation and shipping status update, but I got no communication after the purchase.

I have since been advised and apologised to, that indeed, i should have recieved confirmation email.

I purchased a Chloé Tess Small Leather & Suede Shoulder Bag. The bag cannot be real as the "leather"
Is cheap, hard and materially different than anything that you will find at the Chloe boutique. Too expensive for a fake. I am still waiting for gilt to authorize a return. However save yourself a disappointment and buy from a Chloe boutique.

Stay away from buying from this site! Worst customer experience. They lost my first item and didn't ever inform me until I called... then they said my anniversary present to my boyfriend would ship in September and now it's almost December and after many calls in which they assured me it was on its way... they then tell me it is never going to come and UPS lost the item. OH and icing on the cake, I can re-buy the item and hope that it will come in February! 5 months after ordering the item I may have a hope to maybe receive it. And best part is you didn't try to appease me in any way.