Gilt

Beware of this vendor! My last few orders were never shipped. After waiting a month and calling, emailing with no help or a refund... I finally had to contact my c/c company for a refund. A complete waste of my time.

I have been Gilt customer for a long period. Just recently ordered jacket for my daughter, waited for a while to be shipped. Than i find out that gilt sent it to my old address, even through i provided them with my new long time ago. I tried to change it with gilt right the way, called Fedex, even called my old place for item pick up. Package end up going back to gilt, and when i contacted customer service they told me that my item is sold out, and i would have to be on wait list (maybe i will get it). When i asked to speak with manager, manager refused talking to me. Very disappointment.

I ordered a designer sweater from Gilt/Ru La La and the sweater was authentic, beautiful and I received it at my door within five days of my order. Very impressed with the Gilt/Ru La La team and my sweater for winter was brand new and perfect. Thank you for the great service and price. I can't wait to find more deals this holiday season again on your website. A fantastic experience!

Some good deals, some duds. I've bought a few things I was happy with at a good price. More than once though I've had to fight with them to get a credit or refund when a Final Sale item was not as described...descriptions are often terrible.

I purchased a "Vintage" designer handbag that was described as "excellent condition, no visible signs of wear". It took me one minute to discover the cracked leather and poor condition of the bag. Gilt was very rude and abusive and refused to accept the bag back.

I first bought a sun umbrella that was listed at $300 and with some discount something I got a good deal. I thought. It was so bad! It didn't have a strap to tie it down when you are not using it. But it is so heavy I didn't think it was worth returning.

I now bought a bath cabinet and I just put it together. It is again under expectation quality. I can't even get the screws to tighten and the door is hanging on its hinges...

Don't know what to do since I put it together! Awful!
I'm stopping shopping at gilt!

I've ordered a few clothing items home items from this site. Fast shipping and excellent customer service. I had to call in because I had a few questions about my shopping cart. Top notch service and they gave me a 15% off discount for my current order because of my "hassle". Can I say, I was not really hassled... just had questions.

The website is attractive and easy to navigate. I've received a few baby items and I'm just impressed with the quality. I just ordered a McLaren techno buggy as my back-up strolled for $150+ off what I would have spent elsewhere. I also ordered a few maternity items and organic crib bedding. Previously I bought a hand-knotted area rug. $5000 pricetag was actually a steal... Its beautiful and fits well in to the decor of my Tudor's decor.

This is a great website and I'm happy I found it!

While finalising my payment, gilt website flashes that there was a problem with the account and order may not be processed, so I resend the order and this time no problem. When the order came, I got two of everything, as it turned out the first payment was processed. Gilt is giving me a hard time with regards to return and refund because, it's the final sale-but the fact is I did not placed two orders, just the first one where I was advised it did not get processed; all they offered me is a $10 discount on my next order-abandon Gilt not, worth it.

Not impressed with my first (and last order). Ordered a dress for a father-daughter dance and was told it would arrive by 11/3. Didn't arrive for 4 more days and ended up missing the dance all together. It was originally ordered on 10/3. Not worth waiting over a month for and the return policy is the worst with store credit only.

I have been a customer of Gilt for years and have purchased many online designer items from them in the past but have noticed a drastic decline in the quality of the merchandise on this site. I just this morning received two items from them, that were not what was advertised on the site and really I wouldn't even give them away. Terrible material and incorrect size. I shopped with" Gilt" monthly and am considered a premier account holder. I loved everything about the site, including the customer service. Today however was the last straw and the items were so defective that I honestly felt taken advantage of. I also notice on the returns slip that the order number is faded out and is hardly legible. Don't understand the rationale here at all. A good business model that is being run into the ground.

It was unclear that my items were unable to be returned with a refund. When I purchased the item, a note came up informing me that my item is able to be returned. I assumed this meant I could get the money back that I paid for the item. This was an incorrect assumption. You can only get your money back if you paid over $199 for the item and this is at a fee. This is pretty unreasonable that I could ONLY get "gilt credit". After speaking with a customer service rep, I was able to return the item once and then informed of the correct policy. Now that I understand, I do not plan on shopping with Gilt again.

I ordered perfume and received a shipping box. I opened it and it was empty. Only the shipping invoice inside. I emailed and then called Gilt. When I did get someone, and stated that I just wanted a refund, she said "hold-on" and then hung up. I was unable to get anyone else on the phone! Total scam. I normally look at reviews and I didn't with this seller!

Purchased Balenciaga City bag from Gilt with $1469. They present the bags as final sale and no returns. But the bag doesn't have all necessary tags with it, especially the brand tag indicating it is authentic and new and the one showing the year when the bag was made. Contact the customer service. They kept telling me the description doesn't say the tags come along with the bag and they list it as nonreturnable so that I can not return it. What? A new and authentic bag doesn't have tags? It is their responsibility that they present this fact for this product before the consumer decide to buy it! Already filed the consumer complaints. If you want to reduce trouble in the future, never buy luxury products from them. You will be disappointed when you receive your purchase and can not get problems solved just because the item is listed as final sale and nonreturnable.

Very poor customer service! As a potential first time customer, I received a 50% coupon which was valid from March 12 - 15,2013. During this time I had trouble resetting my password. There was something wrong with the site and the links that were sent did not work. Even contacted customer service and the link they sent did not work. Finally after the offer expired I received an e-mail with a link that worked and was able to change the password. I reached out to customer service again and they said that there is a certain time limit on when you have to access the link. Actually as soon as I received the e-mail I clicked on the link. They also stated that the promotion was only valid during the dates mentioned above and there was nothing that they can do. I guess they don't want first time customer. Not a very pleasant experience.

They have nice merchandises however, they prices are much higher than in regular stores or from other online sellers.
Their return policy is very bad. Groupon has much better one and they work with you if you have a problem. I cold them about my difficulties I have experienced with making appointment to a doctor I have voucher for. They said I should work with the doctor's office to get appointment. :) They did not want to give me refund. Finally they call the doctor office and fixed the problem. I will never buy a voucher from them again. I do not want have problems and deal with their unfriendly policy.