Gilt

I ordered a dress. 5 days after it was supposed to arrive it had not even shipped. I called and asked for information and no one could help me giving me information. I requested a change of address since I was moving and they proceeded to cancel my order. When I told them I did not want to cancel I just wanted to know an estimated shipping date they told me that it was not their problem and said "the dress is no longer in stock", and would not let me order again. I just wanted information on the shipping of a dress THEY had been late on and they were RUDE, completely unhelpful and unprofessional.

This is my first ever posted review. I normally don't like to leave negative comments but let me share. I ordered a silk cami to Canada on an international order. I ordered a large and they sent me a small. When I called and emailed Gilt they said there was NOTHING they could do because they don't return international orders. So They made a mistake on their end and I had to pay the price. Seems like robbery to me. Very upset and feel scammed. Be careful ordering Internationally. I will never be ordering from them again and will be spreading the word of the absolute worst customer service I have ever experienced.

I honestly don't remember ever dealing with an "brand name" company that was so unfair and such a bunch of scumbags with such poor customer service.
I had a bunch of experiences with them and it was nothing but negative, never good.

Their Gilt city discount things that you buy are like living social or groupon. Except they expire after like a month and then they only give you the amount that you paid credit at the customer for five years. The problem is When you go to the place they have no idea what you're talking about.

I went on a date and I quietly went to the waitress and I told them about it. She said she has no idea what I'm talking about and when I spoke to the manager he would not honor it And embarrassed me in front of my day Who never spoke to me again

I've called them on multiple occasions for messed up things like this and they basically said sorry and there's nothing we can do Real scumbagsTHIEVES!

There's always a problem with this site. Either it takes one month to ship your product, or the sizes are not standard and you cannot exchange. Twice I got a bra on my size and it was either too small or too large and they will not exchange it. They have absolutely terrible costumer service and when I had to buy the same bra a size bigger they didn't even offer me free shipping. Absolutely awful

The worst online shopping experience on earth. They did some kind of restaurant coupon that I bought. Not only was I not able to redeem it (the restaurant said Gilt had messed up their coupon codes; random ones were working and others weren't) but when I went back to Gilt they basically told me to go back to the restaurant and try it again! When I asked them what backup plan was there to prevent me from wasting a trip they basically said none; and then to make it even worse they said their records show that the coupon had been redeemed (I haven't been back!). Everyone makes mistakes but what is inexcusable is to not step up to the plate and make amends when you've ****ed up. Hate 'em!

The return process is too lengthy & you cannot get a refund just a credit. It takes almost a month to get your credit. Do not shop here. They used to be much easier to process a return. Not so anymore. Way to many sites out there that are much consumer friendly!

The clothing and items for babies is nothing special, even with the free intro shipping for 30 days. It's an outlet store where designers dump the ugly stuff no one wants to buy-so I'm not going to spend $56 on an infant dress that's designer (or no name brand) but unattractive, or even $36 on an outfit that's not cute at all or even good quality-I'll just go to Baby Gap, Tea Collection, or Boden and buy direct. As for baby items, there are no deals-the prices are exactly the same as you would get on Amazon-I know, I checked. Swaddle blankets, towels, bottles, etc. And why would you buy from Gilt when you can't return it, when you can buy the same thing from Amazon and return?

As a moderate-range shopper, I periodically find deals here (Riller and Fount, Ella Moss, Hunter boots). I'm deducting one star because you really need to know your stuff - prices aren't always the cheapest here. Shipping costs are not great, but it is what it is... (buy another item within the hour and there is no additional shipping - they also have offered free shipping on mobile devices) I recently received a glass item that was broken. I called customer service & they credited my Visa immediately.

We got a credit passed over from buy.com when they purchased the company. It was only $45, so basically we couldn't find anything for that price-in the beginning. Then they started having sales-the money had been in there for over 2 years. My husband broke down and bought a pair of sandals -on sale. The insoles separated the first time they were worn. I'm just so very pissed- the only thing they offered was ANOTHER credit. I wanted my original $45 back. You'd think they'd make an exception in unusual cases. But they have absolutely no room to give a customer what they really want.

Out of all of the flash sale websites, gilt is my favorite. I have probably ordered more than 10 times in the last 6 months and have been very pleased. They typically have better brands than ruelala, ideeli, etc. Also, shipping is very fast (less than a week to deliver.) Once, I received a
Item that was damaged, but final sale, and gilt took the item back and quickly refunded my money. Some recent sales: AG jeans, marc by marc jacobs, red valentino, theory. Tip: log in immediately wheTyn the sale starts. It gets picked over quivkly. If you would like me to refer you, just message me.

Do not shop Gilt. I placed an order over $600, one piece arrived damaged beyond use and the other shipment (most of the order including my dream boots) was lost in shipment! After endless emails all theyve offered for my time wasted and disappointment is a refund. Never again!

UPDATE: After replying quickly to my review, Maureen was quick to resolve this matter in a satisfactory way, which I really appreciated. I do wish someone had stepped up from the outset (then I would have had zero need to review online), but am happy with the outcome nonetheless. Thanks Gilt: youve retained this customer!

First of all I am a daily shopper on the gilt site!
It is a ritual for me to find incredible fashionable items and escape for a bit from responsibilities! Nothing better then shopping.(. Best teraphy at times!)
I am an Italian woman living in laid back la Jolla Calufornia... Shopping on gilt brings me back to shopping experiences I have only had in Milan or New York City! Thank you for that!
Returns and customer services are also outstanding! Gilt group is my very favorite in every possible way!
Grazie e CIAO!