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I ordered a dress. 5 days after it was supposed to arrive it had not even shipped. I called and asked for information and no one could help me giving me information. I requested a change of address since I was moving and they proceeded to cancel my order. When I told them I did not want to cancel I just wanted to know an estimated shipping date they told me that it was not their problem and said "the dress is no longer in stock", and would not let me order again. I just wanted information on the shipping of a dress THEY had been late on and they were RUDE, completely unhelpful and unprofessional.
S J.'s review of Gilt earned 6 Very Helpful votes
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Hi there,
I am terribly sorry to hear this. This is not the standard we strive for.
Please forward your order number to service@gilt.com and place ATT: Maureen in the subject.
I would be happy to investigate this further for you.
Warm regards,
Maureen
Gilt Customer Service