Em C.

I bought something on gilt years ago. Don't even remember what but I returned it then for a credit. I am and have always been a Canadian resident. Apparently my credit for that return can only be used to buy something shipping to the USA. Obviously I didn't know this. I kept getting emails from gilt to "spend your credit" so I went to the site and found something to buy to use the credit but when I was checking out, the credit didn't show. So I reached out to customer service who told me to complete the transaction and "rest assured your credit will be applied". It was not and now customer service is telling me (for the first time) that it can only be used for something shipping to Canada. So now I've given them even more money and still have an outstanding useless credit with them, and my complaints fall on deaf ears.