I ordered some facial creams from D24K and they came to me not only open but also used! There was literally finger marks all over the canisters with dirt inside as well from someone's dirty hands. I bought over $200 worth of creams. I was appalled. I emailed customer service and they have asked me to provide "proof" so I sent them photos. They ended up refunding me. I will however stay far away from Gilt in the future.