Gilt Customer Service doesn't respond to concerns, they answer with a pre written text about what Gilt is, which has nothing to do with the original question.
I don't like Gilts Return management. "Pay return shipping or keep the money on the account... I will spend this money and then I will move to another Company.
I have had so many problems with them and their merchandise, I dont know where to start. They are thiefs in my opinion. I made the stupid mistake of ordering again from them thinking it would be different. It was even worse. These people need a good class action lawsuit to set them straight. Also I plan on reversing my credit card charge for not receiving the items as advertised (there were 2 of my 3 items that were missing major items). I hope this review helps someone, and that Karma will take its fury on them.
Can not believe that they actually send things "snail mail" Parcel Post..."are checking into other shipping options" as per a very nice "pop up chat rep". Seriously, what year is this and they still can't figure out good business and open shipping accounts with other vendors other than "snail mail"... be sure to check your tracking and then add 5 days. So disappointed that I unsubscribed and emptied my cart. Go elsewhere.
I purchase a pair of Tod s leather croc espadrille last January 9 and check out and pay at borderfree. I have not received the item until now Feb 8. I'm very disappointed. Thank God the item only cost AUS 376. I will never order from this site again.
I have been a frequent customer almost 3 years not and have been pretty happy with what I purchased but recently I have some troubles with my orders.
#1. Refun/return takes a long time and in order for you to process faster, you need to contact them.
#2. Ordered 3 paris of jeans within a month and there was no tag, no sealed plastic bag it usually comes with.
The other one came with a little sneaky patch inside the jean which you can't tell from the outside which I've never experienced before.
Someone ordered it and tried them and got ripped send it back to them, they patched it and re-sold.
#3. They seem like selling same stuff over and over again. Most of jeans, shirt, coats, boots I purchased them last year.
Check out your local Nordstrom Rack, TJ Maxx, Marshall.
They have better deal on jeans and T-shirts, shoes.
Placed an order on August 17th, still have not received it. Estimated delivery day is September 10th, almost a month to ship a package from two states away and that's after paying $10 for shipping. If you want to ever get the items you paid for, choose another company. Totally not worth it.
Spent $130 on a pair of Jamie Young marble bookends from a store that claims to deal in high-quality items. An "all sales final" item, but if the bookends looked anything like the gold-veined grayish white in the pictures it was worth the risk. Bad decision - they looked nothing like the pictures, just two nondescript slabs of brownish stone - I could have found something nicer in the paving stones at Menards. Completely unpolished, no gold veins, and just too plain ugly to serve as anything other than ballast. No wonder it was a "final" sale - and in my case, truly final. Fool me once...
Ordered pants, received shorts. Returned shorts the next day with label printed from their site. Label address was in Kentucky. Tracked package. Package arrived in Kentucky then sent to Illinois which then returned it to Kentucky. Called customer service (X4) who responded "we will process your refund when merchandize arrives at warehouse". 30-days later. No refund posted. Reported to Chase Credict Card, let them handel it. My advise, do not order. Your savings on the merchandise will be used for purchasing aspirin for all the headaches that this company will cause you.
My daughter purchased a handbag... Valentino by Mario Valentino
Studded Leather Saddle Bag for $349.99. Saved a few dollars on sale. We shipped it off to her in Austrailia where she was an exchange student. The bag came with the strap missing. When we found out and contacted the company... they told us tough. We were outside the ten day return return period I am therefore sueing the company in our small claims court for $350... breach of contract... they did not give us what we paid for. Pathetic we have to go this route but so be it. They can hire a lawyer and defend.
After various emails, a manager did fix the issue with the late shipment / wrong item. My credit card was credited the full amount and $50,00 credit was put into my GILT account. I no longer need to return the item. I do love the products offered on GILT, but am sorry to see the decline in what was attentive and excellent customer service.
GILT went from a great company to a shady one that can be difficult to deal with. I ordered a $600 hanging lamp and was not shipped during the designated time period. When I contact gilt to cancel the order, it was shipped out the next day. This was despite the fact that I had explained that I was no longer at the shipping address. By this time I had to forward the box once it arrived to my new address which is overseas. Unfortunately, rather than shipping out the hanging light I'd order, the product that shipped was a cheap clock, that was broken. By this time I'd already paid my credit card bill. I sent various photos of the product, in the box, with the shipping label as asked by GILT customer service. Rather than refund my purchase, GILT asked me to first return the box with the bogus product. So all of the risk of the box making it back to GILT and going through GILT return process is on me. Plus I need to wait for a refund. This would have never happened with the old GILT before it was sold to Saks.
Purchased Balpearl Baroque Fresh Water Pearls. Upon arrived, I noticed that color was completely off. I complained. No response. This week, a mere 1 month later, the pearls fall apart! Really? $1050 down the drain. Stay away.
Impossible to find out how to return an item. Worst waste of my time ever. I am sending this back to the address on the original label shipped to me, and contacting my credit card company, and disputing the charge. Would NEVER do business with GILT again.
Hi Kristin,
Im so sorry to hear you were having difficulty creating a return label! I have created a return authorization label for you. Please visit https://www.gilt.com/account/return#return-history and we will prompt you to print a complimentary USPS return shipping label. Once we receive the package in our warehouse, please allow 3-5 business days for us to issue your refund.
If you need any further assistance please do reach our to me vis service@gilt.com ATT: Maureen I will be happy to assist you.
Warm regards,
Maureen
#giltservice
The "deals" on this site are no better than you'd find at Century 21 or even Loehmann's. And at those places, you don't have 2 pay for shipping, then wait 3 weeks for your stuff to get to you. Plus, you can return anything you don't like. Gilt clearly built a business on really agressive marketing... But the shopping experience kinda sucks... So not worth the hassle!
Best place for shopping high end designer items. Tell me where you can find a Hickey Freeman suit for $500? Canali anyone? These are clothes that lasts forever. I do agree on complaints regarding their return policy and not receiving correct items. One time they sent me a women's cashmere sweater instead of a Tie that I ordered. I called them and they immediately credited my account back then reserved my tie in my cart while sending me a paid return label for me to send it back. I'm happy with them and can't wait til order my new W Hotel mattress and save save save!
Gilt sent the wrong size sweater and it is "nonreturnable." I spent 45 minutes on hold waiting to discuss this with customer service however, they never answered; and live chat is unavailable. There is also no email service. Too much work. Let's hope I can a refund to my credit card. This would only be fair.
Hi Diane,
I'm really sorry to hear that you've gotten the wrong top and that you've had issues contacting us on top of this. This is one of our busier times of the year, so this is causing delays in getting through to us but we are working through this as best we can. At the moment our live chat option is unavailable, but we do have an email service, you can email us at any time to service@gilt.com.
In regards to the sweater, I have created a return label that is now available in your Gilt account for you to return this for a full refund back to your original method of payment. You just need to log into your Gilt account, go to the 'returns and Exchanges' section, print out the label and pop it onto your package, once we get it back at the warehouse, you will be notified via email and refunded in full for this.
I hope this helps to turn this experience around for you.
Thanks,
Áine - Gilt Service
I have ordered many items from them over the years and I find that they do ship within 3-4 days of placing the order, except during Christmas time where I had to wait for one month to get an order! I have gotten some amazing designer deals like Missoni, Emile et Rose etc at a fraction of the cost. All of the items that I have received were authentic contrary to some of the reviews on this site that they are selling fake items. If I have any problems customer services has been quick to resolve the issues promptly as well. However, I do agree that their return policy and speed leaves much to be desired. I love this site and will continue shopping here...
I've never ordered on there yet and glad I haven't. I was looking at Hermes Birkins and Kelly bags, however there were very many key features in the photos that unmistakably screamed fake. Wow I would not risk buying that on there, or any luxury item now for that matter. They are relatively new shopping site, but they wont last long. They will be caught eventually.
Review of Gilt.com
HORRIBLE, horrible horrendous horrendous (x100) shopping site.
The prices on the actual goods are way marked up; e.g. I compared on other sites. The prices for some of the goods are more expensive (apparently discounted) than the RRP.
They also scam you on shipping and falsely advertise a 'flat rate' but when you don't buy above a certain amount; the shipping 'automatically' increases.
Stick to the more reputable online sites which there are plenty of... don't waste your time and money with GILT. Doesn't get any worse than this!
I ordered one furniture on Dec. 2017 and status said it delivered but never shipped and keep delay for over 6 month. And they said they can't give any update before Aug. 2018. Can't believe one ordered delay more than 6 month and still they don't know when they can make it. Finally I cancel my order today. Then should not sell something that they can't ship in 6 month!
And Service representative doesn't know anything and never call back!
At first I was weary as I have had some great online experiences, and some horrible ones! The first agent I dealt with did not make me feel to comfortable. However, upon speaking with several others, and the online team, and their great detail of the product and knowledge was so important for clothes being ordered, I felt quite confident. The product did not take a very long time to arrive, it was in great shape and I was extremely satisfied with the product, but more importantly is also the customer service. What a great team. This lets me def promote you on social media and in this day and age of word of mouth, treating customers well, goes a long way.
Hi Fanula,
We're thrilled to hear your comments. It's always worthwhile when our members feel valued anytime they need our assistance.
If you ever have any other feedback, don't hesitate to reach out to us.
Warm Regards,
Patrick
Gilt Customer Service Specialist
Overview
Gilt has a rating of 1.9 stars from 907 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with Gilt most frequently mention customer service, final sale and credit card. Gilt ranks 242nd among Designer Clothes sites.
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
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Hi John,
That's strange! I assure you, when a return arrives back at our warehouse, we immediately process a refund. I'm disappointed to hear this was not relayed to you and you were not refunded immediately.
Especially if receiving an incorrect order, you should not have had to experience any delays in processing your return. I hope this is resolved as of now. If not, please let us know right away!
Thank you,
Jamie,
Gilt Customer Service Specialist