Gilt

Overpriced for a supposedly discounted luxury clothing. The suggested retail prices from which they are comparing are fake -- don't fall for it. Additionally, if you have a cart with items and go to checkout, it will process without you being able to review. This happened to me and I tried to immediately reverse it but I got NO HELP from Customer Support. Items were final sale!
I WILL write reviews on all websites available.

I feel Like being SCAM by the GILT site, I ordered two items that stated to be 40% off, instead I got only one item for 40% off. Then I turned to the customer service. They offered an $60 code to me which is meaningless when the they always have a $50 code once per month. I am really disappointed. Afterwards I asked them to make it a credit so i can combine discount so that make sense my $60 would be worth it. They refused and told me it was impossible to undo, the code has given to me. I think this is absolutely ridiculous, who the hell on earth would trust them if the code cannot be undone?

I buy from this site every 2-3 months. They usually have good deals and I particularly like their deals on toys and kids clothes. Their shipping is very fast, you only have to be careful with non-returnable items as once they ship you cannot change the order anymore. Unfortunately they do not ship big items internationally so I sometimes miss out on great deals:)

Their customer service is ok, some people are great and understanding and others not so much so thats why I only give them a three for service. It really depends on who you are dealing with.

So far I never had issues with the stuff I bought, They are in impeccable condition and are exactly what I expected. If the size is wrong you send it back and if they have stock they will send another size or give store credit.

I bought one item from them and it looked like it was used. I emailed Gilt and never heard back from them. I would pass on this site - here's my email to Gilt

"Order ID: Garlic Rocker
This was my first order placed through Gilt.
Sadly, the product package was previously opened and it looks like the item was a return. It's unfortunate, since I believed that items sold through your site were brand new and not returned or used items."

I ordered 5 rings from Gilt. They use FedEx in Berlin Wisconsin. The orders are 100% delayed. The delivery date they give is never on time always 5 to 7 days later than what you are told. Why they use FedEx god only knows. I use the USPS and so does Saks Off Fifth and I ordered the same jewelry and received it 5 days before my Gilt orders and they use the good old post office... US mail! I won't order from Gilt anymore because of this. If you Google FedEx in Berlin Wisconsin which is where Gilt orders process through. Read the terrible reviews for delivery not one good one.

Since I reveiwed My Habit and Haute Look I'll review Gilt too... there's not much to complain about with them. Their customer service is top notch. I receive my items in a very timely manner. When I do have to return something it's so easy and you have options of either receiving a credit to be used on a future item(s) or getting your $$ back (don't really like that they deduct a fee for the latter but eh, whatever). They're still my fave.

Have been shopping with Gilt since inception. Products have been on and off but company was stellar and treated me very well. Not a big complainer. But somehow always trusted the business ethic of Gilt. Until today. Purchased couch. Delivery guys bolted prior to tip, signature or inspection. No one asked my name they tried to deliver my package to another address.

Faulty furniture. AKA: garbage! Delivery guys didn't even get s signature? Customer useless department denied any type of resolution as did 3 chat idiots.

GILT 2015... unethical, dirty ripoff company. Trash.

I am one of the many Noir members, who used to be biggest fans of the website.
I have purchased two pairs of Ferragamo watches as gifts for my two sisters. They did love it!
However, after only 2-3 months of wear both watches broke - the pin fell out, resulting in half of the leather band detach. What are the chances that this happens to two pairs of watches in different countries? They were clearly defective.
Ferragamo boutique has refused to take it for service - contact the third party, they said - because the watches came in beautiful boxes, but without stamped warranty.
I have reached out to Gilt customer service and I am hoping they will try to resolve the issue. Will reach out after they come back to me

Gilt.com definitely has some great deals but I wouldn't recommend shopping with them unless you're willing to wait a decade for your merchandise to arrive! I ordered a dress two weeks ago and it still hasn't even SHIPPED. I can't track it or look into the status of the order. It's absurd. At this rate my summer dress will arrive in time for Christmas. I emailed customer service and they simply said that items ship directly from the seller so they have no control over the timing of anything. In my opinion that's very poor business structure. I also don't love their returns 'for credit only' policy. That's simply not customer friendly. If I want discounted designer items I'll stick with the many other discount websites that are out there with far better service and delivery.

My last purchase was of a wine promotion with no mention of joining a club for subsequent shipments. Item was labeled as shipped with no tracking.Followed by notice that I had joined a wine club. Notified them that day that their af made no
Mention of same and I wished to cancel. I was told that refund would occur in 4/5 days. The next day I was noted that it was not refundable! I then tried to exercise the voucher sent and response was it was sold out. Customer service is ignorant, dishonest or both. I will dispute this with my credit card co.
Stay away from GILT is my advice.

Purchased an Ember gold ring on Dec 6th and received order confirmation stating they'd notify me once it shipped from USA to UK. Noting 'Borderfree?' on this I did some googling around and was immediately worried...they are dodgy at best - almost as dire as Gilt. Tonight received an email from them telling me it's been delivered?! On checking the fedex track it states that item arrived at a destination in Illinois! Instead of coming to me in the UK. Cannot get hold of a human being at either scam outfit, ie Gilt or Borderfree. Notified bank. Thank you to SANTANDER for helping me with this. Avoid both of the alleged companies like the plague. How they are allowed to get away with this is utterly shocking.